Customer Service Engineer

CURRICULAM VITAE

MR. BISWAJIT DEBNATH

**/** ***** ******* ******* Complex.

Ramchandrapur. PO: Narendrapur.

P.S. Sonarpur.

Kolkata - 700 103.

West Bengal. INDIA.

Phone: +91-980*******.

E-mail: ***********@*****.***

CAREER OBJECTIVE:--

To attain a Challenging Career in Technical-Support Professional and Seeking a Position to Utilize

my Skills and Abilities in the Information Technology Industry that, Offers Growth While Being

Resourceful, Innovative and Flexible.

ACADEMIC EDUCATION QUALIFICATIONS:--

B.Com ( Account’s Honours ) from Kolkata University in 2003.

TECHNICAL EDUCATION (Information Technology

Hardware & Networking:-

PC Assembling, LAN-WAN Design, Setup & Configure, D-Link & Cisco Routing, Working with

Manageable Switches, Regular Data Backup & Online, Remote Assistance, MS Server 2003 & 2007

Configure as per User Requirements. Microsoft Exchange Server & Mail Client Configure.

Operating Systems:-

Microsoft Windows (98, XP, Windows 7, Windows 8.1, Windows NT, MS Windows 2000 Advance

Server, MS Server 2003 SP-2, MS Windows 2008 Server) -- Setup, User Rights, Installation & Configurations,

Data Centralizations (Software, Hardware, Join with The Global Network).

Red Hat Linux, Fedora Linux, SCO Unix Installation Configuration & Connect with Global Network.

Languages:-

Microsoft Dbase, Visual Basic, Visual C++, Visual FoxPro, HTML, XML

Software’s:-

Microsoft Office Package Earlier to Latest Versions & Other Common Utility Software’s.

SKILL SETS:--

Assembling & Disassembling of All Hardware Devices.

Fault Finding & Trouble-Shooting.

Responsible For Software Installation & Configurations.

Responsible For Hardware Devices Installation & Configuration.

Network & Trouble-Shooting LAN, WAN & WWW.

Cabling, IP Addressing, Routing.

Responsible For Regular Data Back-up On-Line & Off-Line.

Workgroup & Domain Creation, Server Establish, User Limitation By Microsoft Product.

Microsoft Exchange Server 2003 & Automatic Messaging Configurations.

Inter-Networking, WAN Connectivity Using ISDN, Lease Line, Frame Relay.

Network Designing & Establish At Corporate Sector.

& IT-TRAINING:--

PROJECTS

Received Training:--

• Diploma in Computer Application –(Operating) B.B.C.

• Diploma in Computer Hardware from –(Wipro) Pam info solution Pvt. Ltd.

• Basic Electronics Pam info solution Pvt. Ltd.

• Networking with NT Server from –(Wipro) Pam info-solution Pvt. Ltd.

• CCNA Curriculum from –(Xenitis Techno lab) Global Cisco Certified Engineer.

• MCSE from IHNE (Windows 2003) –(Microsoft) Global Microsoft Certified Engineer.

Roles & Responsibilities:-

• Working As A Hardware & Network engineer, System Administrator & Network Designing,

Manual & Automatic Data Backup, Data Synchronizations.

• Handling the Pc’s Trouble Shooting Like M/B, Internal & External HDD, CD/DVD DRIVE,

Portable Device, Network Boot, USB Boot, BIOS Setup ETC.

• Assembling of New PC’s.

• O/S Installation (Windows 98, XP, Windows-7, Windows-8.1, Windows-NT 4.0, MS Windows

2003 SP-2, MS Windows 2008 & Linux).

• Handling & Training of Customer Operating, Problem Fix-up.

• Installations of Printer’s (Local & Network Printer) .

• ISP Installation with Multiuser & Wireless Configuration (Like Reliance, TATA, Airtel, BSNL).

• Installation Of Modem (Int./ Ext.), Wi-Fi & ADSL Modem Configure, Internet Share, Browsing.

Multi User Connecting & Assign Permission, Web Site Access Limitation.

• Configure of LAN Card, IP Address, Crimping of UTP Cable.

• Basic Routing Concept with Necessary Commands.

• Transferring Data with help of Networking & ISP.

• Cisco Router Configure.

• Manageable Switch Configure 2700 & 3600 Series.

• Configuring LAN, WAN By Cat 5 & 6 Wire & Wireless.

• Telephonic & Online Remote Client Support.

• E-mail Configuration, Automatic & Schedule Data Back-Up Offline & Online, Trouble Shooting

From Locally & With Remote Assistances.

Significant Achievement / Contribution:-

• Resolved all customer problems and receive appreciations from both my office the customers for

my prompt Customer Service.

• Setup of Network Design & LAN Setup in CYBER CAFÉ, SMALL & CORPORATE OFFICE Through

Switch, Manageable Switch & Cisco Router.

• Setup of Windows Server (User Configure & Security setup, Data Security & Backup setup, User

Permission Application).

PREVIOUS EXPERIENCE:--

01. Worked as A System Administrator.

( From June 2005 To May 2008 At Bihar Caustic & Chemicals Ltd ).

02. Field Training as A System Support Engineer. ( From July 2003 To April 2005 ).

PRESENT EMPLOYMENT:--

Systems & Network Administrator, Team Management at Shiva System & Technology Pvt. Ltd.

from Sep’ 2008 to Cont. ---

STRENGTHS:--

o Ability to adapt to varied working environments and pick up the Trade, Requisites Quickly,

Effectively and Efficiently.

o Amicable and Empathetic in Team work.

o Adopting A Positive Approach Under All Circumstances.

PERSONAL DETAILS:--

BISWAJIT

Name BISWAJIT DEBNATH.

:

Father’s Name Shri Manik Ratan Debnath.

:

02.03.1981 in Kolkata.

Date of Birth & Place :

Phone +91-980*******.

-

:

Hobby Music and Watching Movie.

:

Sex Male.

:

B+ .

Blood Group :

Marital Status Married.

:

Nationality Indian.

:

Language Known English – Hindi – Bengali.

:

AHDPD1111H.

PAN NO AHDPD1111H.

:

J 3263776.

J3263776. (Expiry Date: 27.06.2020)

PASSPORT NO :

DECLARATION:--

I hereby declare that the above given information is true and correct to the best of my knowledge.

Further, I would be very much obliged if you kindly give me this opportunity to be member of Your

Esteemed Organization. I assure you, that I shall prove an Asset for the Organization.

Eagerly Awaiting for an Encouraging Response from you.

With Regards & Faithfully.

Date: Mr. Biswajit Debnath.

Place: Kolkata, India.

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