Customer Service Sales

Victor Rodriguez

**** ****** *****

Orlando, FL *2810

Home#: 407-***-**** or Cell # 321-***-****

**.********@*****.***

Summary: Over 23 years of management experience and 22 years retired from

the US Army Reserves. I would like to obtain a challenging and rewarding

career utilizing both my sales and managerial abilities.

Employment History

Customer Service Representative (Work-At-Home), Sitel Corp. 5/2014

- Present

Work at home agent taking incoming calls for national satellite provider.

Provide customers with promotions to help increase sales. Solve technical

issues and provide good customer service in review of billing and ordering

of equipment.

Community Manager, Silver Star Village 7/2003 -

2/2014

Oversee the day-to-day property management operations of 406 manufactured

home community. Responsible for operational aspects, profitability,

capital improvements, property maintenance, budgeting, human resource

management, payroll, and employee evaluations. Managed office and

maintenance personnel. Handling of residential issues. Generated new

sales revenue and leasing of homes by developing marketing strategy,

advertising for new models, pre-owned homes, and brokered home sales.

Coordinate and manage Lease Purchase Program, closings, and follow-up.

Responsible for managing rent collection, depositing income, collecting

delinquent debts, and filing of eviction process.

Office Coordinator, Silver Star Village 5/2002 -

7/2003

Handled routine office work, administrative responsibilities, answered

telephone, filed, prepared, handled routine resident relation issues,

prepared eviction notices, inputted resident information and rent payments

into system. Assisted the Community Manager in marketing and resident

activities.

Sales Supervisor, Time Warner 6/2001 -

5/2002

Supervised 35 inbound telemarketing sales reps for a local cable company by

providing innovative sales techniques and promoting new channel products to

customers. Provided payroll, evaluations and resolved disciplinary issues

within the staff. Conducted quality assurance monitoring of all employees.

Operations Manager, Marcom Technologies 6/1998 -

6/2001

Supervised 12 floor supervisors and 120 outbound telemarketing sales reps

for 6 various projects to insure that both company and client goals were

met. Hired, evaluated, monitored, and conducted termination appropriately

of sales reps. Supervised quality assurance coordinators to monitor 120

outbound telemarketing sales reps for 6 various outbound projects and

ensure client goals were met.

Credentialing Supervisor, United Healthcare 6/1992

- 6/1998

Supervised 4 credentialing coordinators to review physician and facility

documents for current licensing, insurance and any claims information.

Provided reports to Medical Director and credentialing board.

Senior Clerk, Orange County Dept. of Health 11/1991 -

6/1992

Assisted Medical Director with physician/nursing training and scheduling of

different health clinics. Performed personnel record keeping, job

advertisements, recruiting, personnel files, and insurance documents.

Assisted Personnel Manager with claims information.

Military Background: 5/1977 -

5/2000

Retired Staff Sergeant after 22-years as a Lanes Training Instructor in

field artillery units.

Education / Certifications: 2 years of college, plus military and civilian

certificates.

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