Customer Service High School

Rosalyn Jennings

Reservation Agent

Pittsburgh, PA

***************@*****.*** - 404-***-****

To obtain a customer service position, that will allow me the opportunity to make a strong contribution to

organizational goals and growth.

WORK EXPERIENCE

Customer Service

Sterling Personnel Staffing - Pittsburgh, PA - May 2012 to October 2014

* Handled inbound and outbound calls from to providers, hospitals, doctor offices, and etc.

* Send out patients authorization forms

* Responded to inquiries from claim managers and providers, scanned, faxed, emailed information to and from

providers and other resources as appropriate.

* Managed all tasks and mail within the process time frames.

* Mailed or route forms and documentation to claims team for processing.

Market Research Interviewers

Higginbotham Associates Inc - Tempe, AZ - December 2006 to April 2012

Determined levels of media viewing and ratings for radio, newspaper, television, etc.

• Completed customer surveys via the telephone

• Measured consumer shopping/spending habits and patterns

• Data entry

Collections Representative

Collect Corporation - Phoenix, AZ - August 2004 to December 2006

Used skip tracer to find clients

• Placed clients on loan programs offered

Customer Service Rep

Venturi Staffing - Houston, TX - May 2002 to August 2004

Provided customer support to various outsourced companies

• Provided customer with information concerning their accounts

• Filed documents, faxed, confirmed customer's payments

• Updated customer accounts

Telephone Banker

Bank One - Houston, TX - July 2001 to May 2002

Provided full service telephone banking

• Verified checks and balances

• Transferred accounts

• Directed customer calls to various departments

Medical Biller/Collector

Montefiore Hospital - Bronx, NY - January 1998 to June 2001

Provide phone and customer contact to assist clients with information on accounts

• Processed medical billing

• Posted payment to customer accounts

• Collected monies from insurance companies

• Updated and insurance registration and reviewed encounter forms of accuracy before submission to data

entry.

• Verified insurance for treatment purposes

References Available Upon Requests

EDUCATION

Certificate

Katherine Gibbs School - New York, NY

1991 to 1992

Diploma

Springfield Gardens High School - Springfield Gardens, NY

1987 to 1991

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