Customer Service Sales

Dena M. Quittley

*********@*******.***

*** ***** **** ******

Newark, NJ 07103

973-***-****

MISSION: Find an exciting opportunity where I may use my extensive

business administration, logistics, sales and customer service background,

along with my strong leadership skills, to help maintain company vision and

mission.

EDUCATION: Essex County College, Newark, New Jersey 01/2012

- present

On target for Associate's Degree in Business

Management

GPA 3.58 Expected graduation date: January

2015

EXPERIENCE:

Christmas Tree Shops Customer Service Associate

10/14 - present

. Provide prompt, helpful, and respectful responses to customer

inquiries and requests for help

. Cashier: Process purchases and returns

. Assist in maintaining appearance and cleanliness of the store

Aflac Independent Insurance Producer

07/14 - present

. Sell various types of insurance policies to businesses and

individuals on behalf of Aflac

. Seek out new clients and develop clientele by networking to find new

customers and generate lists of prospective clients

. Develop marketing strategies to compete with other individuals or

companies who sell insurance

. Customize insurance programs to suit individual customers, often

covering a variety of risks

. Calculate premiums and establish payment methods

. Interview prospective clients to obtain data about their financial

resources and needs, physical condition of the person to be insured,

and to discuss any existing coverage

. Perform administrative tasks, such as maintaining records and handling

policy renewals

Essex County College Administrative Assistant

01/13 - 07/13

(Educational Opportunity Fund Dept.)

. Provided administrative support to the Director and Advisors within

the department

. Assisted in planning fundraisers and events coordination

. Mentored students by helping them navigate through their college

experience and provided some tutoring

Scandinavian Airlines Key Accounts & 12/94 -

09/10 Inside Sales Coordinator

. Preserved relationships between the company and the top million dollar

revenue-generating customers by monitoring and maintaining quality of

service and standards

. Expanded and cultivated relationships with C and D level customers

. Generated competitive sales quotes based on customer needs

. Assisted in marketing ideas to generate more business

. Trained and coached new employees

. Administrative duties: distributed company materials, filing, answered

phones, scheduled travel, prepared expense reports, reviewed and

renewed customer contracts

. Dispatched freight domestically and internationally

. Processed import and export shipments

. Liaison between outside sales team and customer service department

William K. Clarritt, Jr., Esq. Legal Secretary 05/87

-09/90

. Performed administrative duties such as filing, answering the phones,

scheduling appointments, maintaining calendar, and ordering supplies

. Prepared depositions and Chapter 13s

. Trained new employees

MILITARY:

US Army Traffic Management Coordinator 9/90 - 9/92

. Strategically plan and supervise the loading and unloading of all

equipment on aircrafts, ships, and trains

. Dispatch troops and equipment to different areas in the world

ASSOCIATIONS

. Worldwide Who's Who Member 2009 -

Present

Voted VIP member of the year for the airline industry in

2010

HONOR'S SOCIETY

. Alpha Chi Epsilon Charter Member 2014 -

Present

TECHNICAL / NON-TECHNICAL SKILLS:

. Beginner in Spanish

. Advanced in Microsoft Outlook, Word, Excel, PowerPoint

Contact this candidate