Customer Service Quality Assurance

BRODIE S. TEEPLE

Metro Detroit, Michigan Currently deployed, Afghanistan *******@*****.***

Relevant Information Summary of qualifications & key skills

Successful business owner, QA/QC, mechanic, engineer, fabricator with o utstanding knowledge of vehicle

-Autodidact parts and components. Key skills include large & small business managemen t, Quality Assurance,

welding, direct support level vehicle maintenance and repair, in-depth troubleshooting, metal fabrication,

-OSHA General Industry

parts machinist, development & design of mechanical equipment, inventory management, manufacturing

Certificate & card holder and safety.

-Current Secret clearance

Able to work independently or lead a team safely in a hostile, isolated or hazardous working environment.

-SWA NIPR access

Able to work in a multicultural environment, sensitive to worldly cultures and religions.

-Exceeds NDC deployment criteria

Extremely knowledgeable of mechanical & computer equipment through all s cales of size and operation.

-CAC card holder (current)

-609 Certification, MACS Experienced with inventory, property, supply & labor tracking systems (Logmastre), Pure Edge, latest

-MRAPU Certification Microsoft (MS) Windows Operating Systems; latest MS Office Software (Word, Excel, PowerPoint, Outlook,

Internet Explorer, etc Familiar with various internet/computer security and virus protection programs,

-DOD IA Certificate 2014

Logistics, Maintenance and Sustainment Tracking Report applications, Autodesk AutoCAD proficient.

-DOD Shipping Container

Ability to rapidly learn new computer applications including implemen ting and training others with new

inspection certificate

applications. Able to set up small computer networks along with remote satellite communication systems.

-Customer Service Professional

-Technology Savvy Experienced with Military/Government DA forms & documents including all levels of Technical

Maintenance Manuals.

-Private Investor

-USA Passport exp. 02/22 Proficient with a variety of diagnostic equipment & software including Dynojet software, Power

Dynamometers, Power Commander/EX, Minidiag2, MDS, Cat ET, Allison DOC, Cummings Insite, GM

-Proven Performance record

TECH3, Fluke Multimeters, Dearborn diagnostics, Toughbook/One Tool, Wa bco D+, OBD2 Scan tools,

power probe, WinPEP 7, etc..

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Quality Assurance Manager

ManTech International Corporation SOCOM, Deployed Afghanistan 02/2012 to Present

(SME) Subject matter expert, (QA/QC) Quality Assurance Quality Control for SOCOM, MARSOC, US ARMY, US MARINES, US NAVY & EOD route

clearance vehicles & rapid response vehicles, robotics, surveillance, disposal, interrogation & counter IED handling equ ipment.

Responsible for quality assurance/control, safety, maintaining, upgrading, engineering, implementing, testing, instructing, & training for hundreds

of multi-million dollar route clearance military vehicles & robots including equipment installed o n vehicles used for interrogation, surveillance &

disposal of IED’s (improvised explosive device), HME’s (homemade explosive), & various types of UXO (unexploded ordinance).

Performs quality assurance technical inspections for all work performed within a ssigned mission areas along with inspecting work in progress

and recording observations. Facilitates development of a quality assurance program and oversees inspections along with prepar ing corrective

action plans that meet or exceed maintenance and supply standards based on data, observations, and reports. Submits recommendations for

any required training to improve quality control processes or skills to correct identified deficiencies.

Submits Product Quality Deficiency Reports (PDRQ) for excessive failu re rates of vehicle & equipment component’s to TACOM & the

manufacture. Verifies component deficiencies and submits solutions to the deficiency of component or any re -engineering that may be necessary

using various diagnostic equipment, drawings, live fiel d testing & most importantly operator feedback to rapidly resolve the issue in the most cost

effective manner.

Prepares documents for Estimated Cost of Damage (ECoD) & PowerPoint presentations for IED/blast damaged & battle damage vehic les.

Review cost of repairs including estimated labor and parts as a maintenance expenditure limit vs cost of replacement vehicle to see if the

equipment is economically repairable. Prepares and submits all documents for disposal of vehicles that are unable to be econo mically repaired.

Create action plan for repairs of economically repairable battle damaged vehicles assessing accurate Estimated Completion Dat es (ECD) per

SOP which is determined by time for repair, fabrication, welding & procurement of parts which are shipp ed globally.

Responsible for safety within designated mission area along with accident investigations & injury reports.

Research and order all parts needed for vehicles repair including proper documentation of IUID tags and tracking of all parts & labor charged to

vehicle. Prepare supply request and maintain accountability for recoverable items. Maintain the Logistics, Maintenance and Sustainment

Tracking Report Environment (LogMASTRE) system to provide transportation support for route clearance vehicle fleet.

Quality Assurance Manager Continued BRODIE S. TEEPLE, PAGE 2

Internally audits entire operation per SOP. Responsible for contract compliance of SOP, Military regulations & government reg ulations through all

business aspects within assigned mission area. Ensures all work orders have accurate labor time and parts expenditures during final inspection.

Responsible for accuracy of parts and property in some cases finding millions of dollars in discre pancies. Never failed a DCMA or DCAA audit.

Performed extensive in-depth rebuilds on IED damaged Route Clearance Vehicles (RCV) which includes the Buffalo A2, Husky MKIII, EOD Jerrv,

Panther/prophet and RG31 variants which resulted in vehicles becoming fully mission capable.

Inspected, repaired,removed, installed and troubleshoot CAT C13 & C7 engines along with Cummings ISL & QSB and Mercedes OM906LA

including complete power pack assemblies configured with fore mentioned engines, robotic arms & deployme nt systems, Fassie arms, Vanair

systems, water diggers, fuel systems, winches, major suspension systems, exhaust & turbo systems, axle components, electric d igital analog

fluid and air driven measuring systems, re-flashing & parameter re-configuration of ECM’s TCM’s BCM’s and Wabco computer systems, bogie

axle systems, ballistic windows, door mine locking systems, AFES fire suppression systems, mine detectors, Husky mods, electr ical systems,

power steering systems, air conditioning systems, etc..

Provide services to rapidly assess and repair battle-damaged Route Clearance Vehicles (RCV) Mine Resistant Ambush Protected (MRAP) Family

of Vehicles (FoV) systems and mechanical failures, insert technology, integrate systems, and perform upgrades and modification s to enhance

and sustain fleet operational readiness. Apply knowledge of the particular equipment determine repair and parts requirements along with

selecting diagnostic equipment and materials for maintenance operations.

Assist, instruct, train personnel and provide technical guidance in the accomplishment of maintenance, repair activities and associated duties

along with testing of equipment. Ensure the use of current technical manuals, maintenance service letters, technical bulletin s, and a variety of

supplementary documents to direct maintenance operations per mission requirements.

Provide key decision makers with technical assistance in determining supply costs, planning and budgeting and evaluating supp ly management

performance.

Determined the general condition of equipment, troubleshoot malfunctions by systematic elimination of the possible causes, and directed repairs

required to eliminate the problem. Troubleshoot malfunctions to isolate causes, eliminating problems and faulty systems along with checking

components, control systems, and accessories for proper operation.

HONORS & AWARDS

October 2013

Awarded outstanding service 595 Sapper Company, Taskforce Warhammer, Taskforce S.A.W., RC-W US ARMY

Operation Enduring Freedom (OEF), CPT. J. Blizzard USA O-3 Commanding & 1SG E. Ruizmendoza USA First Sergeant.

Award was served to each individual on my team for outstanding service to the 595th Sapper Company of the US ARMY from the un it

Commander during their deployment period in Afghanistan, Operation Enduring Freedom (OEF). My team was able to keep the 595th's route

clearance vehicles & equipment readiness rating the highest in country for any Route Clearance Package consisting of 18 MRAPS. The result

was the 595th never canceled a mission & no soldiers were injured in any of the vehicles my team built while deployed.

January 2014

Operation Enduring Freedom (OEF), 1LT A. Fernandez USA O-2 Commanding

Awarded outstanding service Special Operations Command, CJTF Paladin, RC-W/RC-S US ARMY, 65th Ordnance Company Artic EOD

Award was served for outstanding service to the 65th Ordnance Company Artic EOD of the US ARMY from the unit Commander during their

deployment period in Afghanistan, Operation Enduring Freedom (OEF). Award was issued for ongoing sup port while embedded on the 65th

EOD's rapid response vehicles (JERRV).

January 2014

Operation Enduring Freedom (OEF), 1LT A. Fernandez USA O-2 Commanding

Gold Coin Special Operations Command, CJTF Paladin, RC-W/RC-S US ARMY, 65th Ordnance Company Artic EOD

Coin was served to me and another team member for successful fielding of HME/UXO storage box for soldier survivability. Completed while

deployed/embedded in Afghanistan with minimal materials and equipmen t. Box is designed to safely store unexploded device’s retrieved during

missions without human contact with the unexploded device. Equipment was installed on every rapid response vehicle (JERRV) in theater.

October 2012 & December 2013

Received Performance Incentive Bonus (PIB), Mantech International.

Successfully designed, engineered, build, tested & fielded hull blast deflector for soldier survivability & HME/UXO storage box. Completed while

deployed/embedded with minimal materials and equipment. Safety device implemented on all EOD (explosive ordnance disposal) JERRV’s in

country (Joint Engineering Rapid Response Vehicles).

BRODIE S. TEEPLE, PAGE 3

Owner, QA/QC

Off Road Tech dba: Ridge Demon inc., Oxford Michigan 01/2006 to 12/2012

Involvement period 6 years

Managed daily operations of all business aspects. Implemented QA/QC program for products manufactured by Off Road Tech which resulted in

the most durable and profitable product available. Closed for 2 years, my products are still highly sought after often being pu rchased for more

used then they were new.

Responsible for overall leadership, growth and direction of Off Road Tech which included budgeting, sales, advertising and pr oviding exceptional

customer service.

Completed ground up vehicle builds creating extremely capable custom vehicles for any environment. Vehicles are built with safety standards

that exceed all nationally recognized racing vehicle safety standards.

Facilitates development of a quality assurance program, inspections and corrective action plans that meet or exceed maintenance and supply

standards. Performs quality assurance for all work performed. Inspects work in progress and record observations. Prepares cor rective action

plans based on data, observations, and reports.

At Off Road Tech I disassemble new and damaged Hummer’s completely to resell the parts or rebuild the vehicle to recertify and title. I also

design and fabricate parts to enhance the Hummer’s off road capabilities using OEM & industry standards. I design parts in CAD, assemble and

install them, then test and revise the manufacturing process as necessary to get the best possible product to my customer.

Started as a local business and grew to a global company keeping up with demand having minimal employees for maximum profit.

Designed and built a self-service website that kept accurate inventory of parts and shipping documents.

Fabrication skills include Mig welding, tube bending, machining parts on a lathe and mill. I build/design products for prote ction when off roading

along with suspension systems. Some examples are rock sliders, winch bumpers and under carriage protection. I design the part s in CAD

transfer them to files that the water jet or laser can read. Fabrication of these parts include, welding, tube bending, sand blasting and powder

coating and assembly.

Record and report all malfunctions, deficiencies, unusual occurrences, and maintenance performed, as well as the time and mat erials expended

on work orders.

General Manager, Electrical/Mechanical Technicia n, QA/QC

Speed racing inc., Waterford Michigan 01/2001 to 12/2005

Responsible for overall leadership, growth and direction of Speed racing inc. which included budgeting, sales, advertising an d providing

exceptional customer service. Grew business from single retail shop to multi location full service & tuning shop along with o nline store.

First point of contact for customers, responsible for achieving high levels of customer service a nd customer satisfaction. Accomplished various

clerical actions and resolve recurring problems using Microsoft Office software .

Responsible for administering accounts receivable, account payable, employee payroll, as well as purchasing supplies and inventory, cash

management, strategic planning and areas related to measuring company performance.

Responsible for quality assurance for the vehicles built by Speed racing and major powertrain dyno testing performed by Speed racing.

At Speed racing we built high performance cars for racing. Mainly worked with the Honda power plant but would also build and tune other cars,

mainly JDM. Reviewed equipment performance against OEM standards, investigated major equipment deficiencies to determine required repairs .

Designed unique shallow stroke high RPM 4 cylinder 1.8L engine block that is still used in racing. Maintained inventory of all level of tools and

equipment; preformed special inspections and maintenance on vehicles such as controlling corrosion, storage and shipment

Facilitates development of a quality assurance program and oversee inspections along with corrective action plans that meet or exceed

maintenance and supply standards. Performs quality assurance for all work performed within assigned areas.

Inspects work in progress and record observations. Prepares corrective action plans based on data, observations, and reports. Created required

training to improve quality control processes or skills to correct identified deficiencies.

Performed corrective and preventive maintenance on vehicles and associated equipment, applying maintenance, management, and quality

control techniques & testing to ensure the highest level of reliability.

Promotes safety and awareness; complies with all applicable s afety procedures and regulation.

BRODIE S. TEEPLE, PAGE 4

CAD operator

Wah Yee Associates, Farmington Hills, Michigan 01/2001 to 01/2012

Part time contractor from 2006 forward

Responsible for coordination & completion of multi -million dollar projects.

Design commercial room, site, wall sections, ceiling, floor, demo, roof, elevation and detail plans.

Create construction drawings for room, site, sections, ceiling, floor, demo, roof, elevation and detail plans.

Prepare complex construction documents for state and city approval for clients.

Meet strict deadlines & demands for clients and city approvals all over the country.

Field verify all different types of conditions from entire sites with multi -story buildings to small retail spaces.

Implement the latest AutoCad software for creating drawings.

Trained entire staff annually on the latest CAD software including installation and application changes.

EDUCATION, TRAINING & CERTIFICATIONS

Army Knowledge Online (AKO) courses completed 2012/13

SERE 100.1 Level A Code of Conduct Certified 2012 Suicide Prevention Certified 2012

Level 1 Force Protection (Anti-Terrorism) Certified 2012 Combating Human Trafficking Certified 2012

OPSEC Operations Security Certified 2012 Report Intelligence Information Certified 2012

Level 1 Awareness Anti-Terrorism Certified 2012 Fraternization extract 600-20 Certified 2012

Hot/Cold weather Injury Prevention Certified 2012 Information Awareness Certified 2012

POSH Prevention of Sexual Harassment Certified 2012 Accident avoidance ARMY Vehicles Certified 2012

202 EEO No Fear Equal Opportunity Certified 2012 Afghanistan Country study, tribalism and threats Certified

General Orders theater-specific (Afghanistan) Certified 2012

2013 ISOPREP Certified 2012

SCENTCOM Cyber courses completed 2013

Certified cyber, forensics and counterterrorism 2013 Discharge of Classified Information Awareness (DIC)

Complete cross Domain Violation (CDV) exam certificate training, exam certificate 12/2013

for use of NIPER in SWA 12/2013 Cyber Awareness Challenge training completed 12/2013

Cyber Awareness Challenge exam certificate 12/2013

MACS Mobile Air Conditioning Society 2013 OSHA general industry

609 certification #1118595 Certified, card holder #C 0026383 and G 0034871

MRAP University Texarkana, TX 2012 ARMY AKO

MRAP Certified, BAE RG31, RG33 (Prophet/Panther), Certified to inspect Intermodal Dry cargo CONT/CSC

Force Pro Jerrv/Cougar, Caiman, Navistar Maxxpro, Reinspection-DL #000*****-****

OshKosh M-ATV

Mantech International, deployment theater requirements completed

Training operations & recovery course, Buffalo & husky Qualified to operate and train RCV equipment & vehicles

Qualified to operate Husky 10 ton, Buffalo 50 ton, RG31 Qualified to operate 10k/ 4k forklift both on and off road

family 20 ton, Jerrv 25 ton, Panther (prophet) 37 ton RCV Forklift / Powered Industrial Truck (PIT) Operator Training

vehicles Procedures safety test.

Mantech University Learning Management System (LMS)

Accident Investigation Training Nov/2013 Truth in Negotiations Act (TINA) certificate Dec/2013

Department of Defense Security certificate Dec/2013 Standards of ethics and business conduct certificate

Preventing sexual harassment training certificate Feb/2013

Dec/2013 Management performance evaluation training Nov/2013

Time and labor training certificate Dec/2013 Employee performance training Dec/2013

Massachusetts Institute of Technology- MITx 2013/current

Studying Aerodynamics, Mechanical engineering, Quantum mechanics & Quantum computation

Baker College, Auburn Hills, MI 1997-2000

Mechanical Engineering, Aerodynamics, Vehicle Design, AutoCAD; GDnT, Physics, Theory of solids, Electricity and Magnetism

Cornerstone Technologies Inc. 1999

Studied Unigraphics v16, Certification completed

Graduate Holly High MI 1997

Emphasis in design and drafting

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