Customer Service Sales

T H EA TOUR IG NY

***** *** * *. *. #*, Wainfleet, ON L0S 1V0

Home: 905-***-**** • Cell: 905-***-****

************@*****.***

H I G H L I G H T OF SK I L LS

• Over 10 years customer service experience

• Strong communication and listening skills

• Productive team player also able to work independently

• Excellent organizational and time management abilities

• Ability to learn new skills quickly

• Excellent problem solving and conflict resolution skills

• First Aid CPR/AED Level C certified

• WHM IS Training

• Valid Drivers L icense

• Valid Passport

• Clear Criminal Record

E MP LOYME N T EXPER I E NCE

H ead Cashier/Sales Representative

2014

Ridgeview Garden Centre, Beamsville, ON

• Trained, supervised and supported new staff

• Engaged in instore sales and telephone sales

• Received and prepared merchandise for sale

C asino Dealer

1996-2012

Fallsview Casino Resort, Niagara Falls, ON

• Handle and manage money with a high level of caution and accuracy

• Greeted and welcomed patrons with a positive and enthusiastic atti tude

• Responded to customer inquiries and concerns using a professional and

u nderstandable approach

• Handled difficult and aggressive customers with a calm and constructive

demeanor

• Explained instructions to patrons in a polite manner and ensured that

i nstructions were followed

• Followed company policies and procedures

Manager/Owner

1974-1994

House of Flowers, Caledonia, ON

• Answer customer inquiries via phone and electronic mail

• Prepare invoices and complete bank deposits

• Handled day to day bookkeeping

• Trained, supervised, and supported new personnel and staff

• Ensured that all company polices and procedures were followed by employees

• Engaged in wholesale and retail sales

• Determined merchandise and services to be sold and implemented price and

c redit policies

• Resolved customer complaints

ED UCAT ION

Caledonia Secondary School, Caledonia, ON

OSSD

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