Training Customer Service

Sasireka Selvam

+91-950**-***** **********@*****.***

CAREER OBJECTIVE

To successfully apply my skills, training, passion, experience & integrity to deliver best results

for the organization.

PROFESSIONAL SKILLS

Knowledge of training, learning and the business as a whole

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Knowledge of the function of the training department, training options available, and

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differing learning and training styles,

Having a systematic approach to training, an understanding of design, tailored training

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and an appreciation of the challenges trainers face

Knowledge of HR and the strategic developments in the HR/T&D world

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Able to develop policy and strategy

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Aware of sources of advice, materials, suppliers and contacts

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PROFESSIONAL EXPERIENCE

(1) GP Strategies India Pvt Ltd (Formerly General Physics Corporation) June 2012 –

till date

Training Administrator (Ford, ALCO, WellPoint, CISCO)

Key Responsibilities.

The responsibilities and duties that were undertaken by me are as follows:

Performed various LMS activities which include Catalog Administration (adding ILT/VC, OJT,

Events, Interest List and WBT/VOD courses & scheduling sessions), People Administration, Roster

Administration, Test Administration & Report Administration and grade undatation.

Responsible for hosting and managing Training in EMS. Also worked with other integrated

applications like Learning Content Management System (LCMS), Surveys - Metrics That Matter

(MTM) & Assessment Tools (COLT) etc.

• Regular interaction with the Training Coordinators & Course Owners in setting up the

logistics required for delivering the classes.

• Adhered 99 % accuracy in maintaining the Quality & SLA.

• Assures the efficient and effective operation of the learning management system to meet

clients’ needs.

Performs all aspects of LMS administration which may include:

- Design and develop custom reports for clients.

- Address technical bugs and other system issues from identification through resolution.

- Establish/maintain links to other online systems (e.g., vendor hosted courseware, synchronous

distance-learning applications).

- Complete daily tasks such as developing and sending status reports, responding to customer

questions, publishing courseware, assisting instructional designers with technical issues, etc.

- Update database with current associate data.

- Maintain the integrity of associate records.

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• Understands and articulates system requirements and constraints.

• Identifies the databases and integration points for both the LMS and other systems.

• Provides customer service and technical/functional assistance to the support desk and end users.

• Conducts user acceptance testing of new learning technologies.

• Enter employee data into the client system to record completion of training requirements.

• Enter course data into the client system to establish an offering of training.

• Enter data into the client system so as to assign training requirements to an employee.

• Enter data into the client system to establish pre-requisite and requirements for completion.

• Pull and compile reporting from the client system to represent compliance to course completion.

• Enter data in the system to categorize employees into groups based on various criteria.

(2) Coalesce Technologies Pvt Ltd September 2010- June 2012

Training Coordinator HCL Technologies (Chennai, Bangalore, Hyderabad, Nadia and

Gurgoan)

Key Responsibilities

Client coordination:

• Understand the products, the skills and expertise of the company thoroughly.

• Follow through the clients for new requirement.

• Works closely with Training Manager; in communication regularly to oversee the exact training

requirement.

• Consistency with processes and daily tasks.

• Be the liaison between the client and the company.

Resource Coordination:

• Conduct the resource team for trainers.

• Projecting the right trainer for the Requirement received from the client with fast

turnaround time.

• Schedule discussion with trainer and confirm the dates for the training.

Trainer coordination:

• Get the content form the trainer and share to client.

• Schedule the call for discussion with the client.

• Confirm the availability and block the trainers for the training.

Training & Venue coordination:

• Block the venue based on the requirement and availability.

• Get the lab set up from the trainer or from the client and Share with the system admin team.

• Ensure the lab set up and hall arrangement are ready on the previous day of the training

• Arrange the materials required for training

Database Maintenance:

• Maintain the feedback track and attendance track for all the training.

• Maintain the record for marks for the test conducted to the participants.

• Maintain the commercial details for all the trainings conducted for future reference.

• Maintain po received from client.

• Maintain all proposals, invoices sent to client.

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TECHNICAL SKILLSs

• LMS (Saba and Citrix)

• Microsoft Office, Tally 6.3,Multimedia web design

EDUCATIONAL BACKGROUND

• B.Com. (Office management) Pondicherry University, 2006.

• M.B.A. (Human Resource), National Institute of Business Management, 2010.

COMPUTER SKILLS:

• MS Office (Word, Excel, PowerPoint, Access, Outlook)

• Handled saba,Citrix Tool for Training.

ACHIEVEMENT:

• Negotiation Skill-Client and Trainer

• Convincing Capability.

• Through Frequent Follow-Ups, getting more training requirement.

PERSONAL INFORMATION:

• Father's Name : S.Selvam

• Maritial Status : SINGLE.

• Language Known : ENGLISH, TAMIL,Hindi

• Date Of Birth : 3rd sept 1985

Declaration

I hereby declare that the above information provided is correct and true to best of my knowledge.

Date: yours faithfully,

Place: Chennai (Sasireka Selvam)

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