Management Customer
Resume:
Miles Sapp
**** ********** ******, *** ***
Silver Spring 20910
*******@*****.***
Objective: To find a challenging position in a leadership and/or
team-member role by utilizing my professional work experience,
military background and education.
SUMMARY OF QUALIFICATIONS
. Subject Matter Expert in Finance Management/Client Relations to include
Financial Operations for national clients as well as Fortune 500
companies.
. United States Army Nuclear Weapons Specialist/Honorable Discharge July
1990.
. Innovative and strategic thinker with a passion for managing time-
critical projects in a high stress environment.
. Excellent written and oral presentation skills and time management
abilities.
. Legal Billing - ELITE, CMS, EBilling-HUB, Whitehill, and Design Gallery
(as well as familiarity with electronic billing systems (CounselLink,
Serengeti, Collaborati, TyMetrix...etc).
. Proficient in Microsoft Office Suite including (Outlook, Quickbooks,
Word, Excel and Star Collect/AR Database).
.
PROFESSIONAL WORK EXPERIENCE
Building Bridges Across The River @ THEARC
SE Washington, DC
July 2014 - Present
Accountant Assistant
. Responsible for providing daily reporting of received non-profit payments
and donations. Posting these items to daily Deposit Summary reporting.
. Responsible for reconciliation on Bank and credit card statements for
month end close
. Invoice generation of customer and vendor time for internal payroll and
auditing.
. Handles follow-ups for billing arrangements and customer billing
inquiries.
. Provides monthly and quarterly accrual reports for billing Finance
management to assist in the adjustment of payables and collection of
overdue receivables.
Gibson, Dunn & Crutcher LLP.
Washington, DC
August 2013 - May 2014
Billing Specialist
. Responsible for Central billing internal service that provides firm wide
daily service to the firm's partners, clients and others within the firm.
. Responsible for preparation of client billing including pre and final
bill generation, cover letters as needed, edits, coordination with
partners and secretaries, handling inquiries and report generation.
. Insures documentation of Partner/Client billing requirements and
preferences as relates to billing arrangements set by the customer.
. Handles follow-ups for electronic billing arrangements, rejections and
client inquiries.
. Provides monthly and quarterly accrual reports for billing attorneys that
facilitate collection of overdue receivables.
Ropes and Gray LLP.
Boston, MA
August 2010- August 2013
Senior Billing Coordinator-
. Responsible for handling special client reporting and billing accuracy
for a refined group of Partners, Billing attorneys and Administrative
staff. As well as expertise in alternative fee arrangements (UDFs) and
collection of client yearend AR balances.
. Insures documentation of Partner/Client billing requirements and
preferences as relates to billing arrangements set by the customer.
. Handles follow-ups for electronic billing arrangements, rejections and
client inquiries.
. Generates aging reports for billed and unbilled inventory to assist
partners with maintaining client accounts during monthly and quarterly
reporting.
. Provides monthly and quarterly accrual reports for billing attorneys that
facilitate collection of overdue receivables.
Proskauer Rose LLP.
Boston, MA
December 2008- July 2010
Billing Coordinator-
. Responsible for insuring prompt and timely preparation of bills and
provided accurate information as requested by designated partners through
the use of Elite and other electronic billing systems.
. Met regularly with assigned partners in effort to obtain client needs in
respect to billing frequency, style and special requirements.
. Coordinated write-off amounts with Billing Committee for review and
approval prior to rendering bills to clients.
. Provided monthly updates and retro Accounts Receivable data to Partners
regarding client status.
. Supported the finance team on credit requests for new acquisitions and
renewals, while providing billing history and recommendations.
Constellation New Energy, Inc.
Boston, MA
September 2005- August 2008
Billing Manager-
. Provided leadership for the day to day management of the New England
region billing team as it relates to internal and external escalations;
also approved time/time off requests and training.
. Responsible for the management, maintenance and production of 33,000+
billed invoices for the CNE New England regional customers.
. Solely responsible for the New England region's unbilled reporting; in
which during the 2007-2008 revenue year contributed to the reduction of a
monthly $16 million unbilled deficit down to $750K.
. Oversaw and managed the New England region billing team's Quality
Assurance processes as relates to the production, review and approval of
customer invoicing.
. Responsible for providing billing support to the New England and
corporate regional teams (Sales, Account Management, Corporate Billing
and Account Receivables teams, Operations and Customer Care teams as it
relates to billing.
. Responsible maintaining SOX (Sarbanes-Oxoly Act 2002) compliance
regulations as relates to Quality Audit Controls for billing/invoicing
purposes.
. Senior Associate-
. Responsible for Quality Control of delinquency letters, as they relate to
Account Receivables buckets over 30, 60 and 90 days while maintaining the
weekly communication with Corporate Account Receivables Management and
Operations Senior Management Team.
. Assisted in the day to day management of the Boston office billing team
as it relates to escalated issues, time off approvals, E-Time concerns,
training.
Blue Cross Blue Shield of Massachusetts
Boston, MA
September 2000- July 2005
Receivable Analyst II-
. Acted as a liaison between Sales and Financial Management to ensure
excellent customer relations resulting in timely payment of invoices.
. Established credibility and provided a sense of responsiveness,
sensitivity and professionalism to internal and external customers.
. Secured payments of past due receivables for an assigned line of accounts
through account education, analysis, presentations and the Dunning
process.
. Introduced new strategies, methods and organization approaches to improve
customer relations.
. Ensured that the standards of department, unit and individual service
production for an assigned line of accounts were met and exceeded.
EDUCATION
North Shore Community College
Major: Liberal Arts Courses
Lynn, Massachusetts Sept 1991 - June 1992
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