Manager Customer Service

DAVID MCCONNELL

**** ******** **

New Albany, IN 47150

Personal Cell: 217-***-****

**************@*******.***

OBJECTIVE Regional Safety Manager - Truckload For-Hire Trucking -

Louisville, KY #14686

SUMMARY

* Certified U.S. Department of Transportation (U.S. DOT) Safety Investigator

for the Federal Motor Carrier Safety Administration (FMCSA) since 2011

Secretary, Department of Transportation 2013 Transportation Safety Award

Recipient

2013 National Passenger Carrier Quick Strike Team Investigator

Expertise in Safety Measurement System (SMS) and Compliance, Safety,

Accountability (CSA) analysis

* Classroom Instructor

Extensive 10 year background using Instructional System Development (ISD)

principles and processes to develop and instruct education and training

programs

Enhanced Investigative Techniques (EIT) Course Instructor for FMCSA s

National Training Center (NTC); One of six responsible to teach new

investigative techniques to over 500 personnel over an 11 month period

Hand Picked as Instructor for Safety Investigator Academy for FMCSA s NTC;

teaches newly hired investigators

Taught 2,700 hours as lead classroom instructor and 30 years experience as

one-on-one trainer

Primary Division EIT on the job trainer

Highly proficient user and trainer of Microsoft Office software (Word,

Excel, Outlook, PowerPoint)

* Classroom instructor with extensive background using Instructional System

Development principles and processes to develop education and training

programs

* Over 12 years experience as inspector on various U.S. Air Force evaluation

teams

Investigated and analyzed office s or organization s current policies and

procedures for compliance with countless Department of Defense and/or U.S.

Air Force regulatory requirements

Prepared detailed written reports referencing regulatory guidance to

identify discrepancies and recommend improvement areas to increase

organization s compliance and efficiency

* Over 18 years experience as front-line supervisor and manager

Determined, planned, and distributed workload based on subordinates

abilities and/or to develop their personal, professional, or technical

skills

* 30 years experience in office setting using information technology systems

and office related equipment

* Performed dispatcher and safety manager type duties by determining routes

and coordinating oversize/overweight permits for U.S. Air Force convoys for

more than 4 years

Logged over 8,000 miles as military licensed CMV operator (not currently

licensed)

* United States Citizen with valid state driver s license

PROFESSIONAL EXPERIENCE

Safety Investigator October 2011 Present

U.S. DOT FMCSA

* Independently plans, prepares for, and conducts investigations of

carrier/shipper operations to assess compliance with applicable regulations

and provides technical assistance to mitigate future occurrences

* Conducts personal interviews, examines various records to compare with

other known facts to determine whether the company is in compliance

* Determines whether the violations found indicate deliberate and conscious

disregard of applicable regulations and provides sufficient evidence to

support out of service orders, as well as fit, willing, and able

determinations

* Completes roadside inspections of trucks, buses, and drivers to determine

compliance with the applicable regulations

* Analyzes compliance reviews, inspection results, accident and incident

reports, and other information to identify safety and compliance problems or

trends among the motor carrier

* Independently implements a self-developed and self-adjusted work plan to

promote and enforce compliance with the applicable laws and regulations

within general program objectives

* Conducts investigations involving motor carrier accidents or hazardous

materials incidents to determine the facts and probable cause(s)

* Makes a determination and provides sufficient evidence to support civil

penalties and prosecution

* Discusses the investigation findings with corporation officials and offers

technical assistance to resolve the areas of concern while securing their

agreement to take immediate corrective actions

* Investigates alleged violations either as follow up to an investigation or

in response to complaints

* Prepares written reports of investigations and draft letters and memoranda

to answer questions on a variety of subjects from the public, agency

officials, industry representatives, and others

* Reviews, collects, and analyzes data to prepare written summaries relating

to compliance with applicable regulations

* Monitors and evaluates the carrier s policies, programs, and processes for

ongoing patterns and practices of requiring or permitting employees to

falsify records

* Recognizes and identifies carrier s actions that are so egregious

(shocking the conscience) that the Agency would be negligent in its

responsibility to protect the public, if it failed to take immediate steps

to reduce the risk

Program Assistant August 2009 October 2011

U.S. DOT FMCSA

* Performed initial review and inspection of §385.17 Safety Management Plan

to identify discrepancies, inconsistencies, potential areas requiring

clarification, completeness of contents, adherence to regulations, and

documented the results of the initial analysis

* Instigated internal process review of §385.17 Safety Management processes;

streamlined process by providing methodical checklist and establishing

quality control measures

* Pioneered use of video capture software to document current office

procedures and practices for training and continuity purposes

* Used multiple data systems to access records for specific motor carrier

companies and applied corporate knowledge to interpret federal safety

regulations relative to their operations

* Provided verbal and/or written instructions to communicate federal

regulatory guidelines within the framework of the Federal Motor Carrier

Safety Regulations, agency policy, and established office procedures

* Analyzed compliance reviews, inspection results, accident and incident

reports, and other information to identify safety and compliance problems or

trends among the motor carriers

* Offered technical assistance and/or information regarding the federal

program, motor carrier safety, hazardous materials, transportation safety,

and other topics relative to carrier officials and others interested in

highway safety

Program Assistant October 2007 August 2009 Federal

Highway Administration

* Received highest performance appraisal score; consistently exceeded

performance standards

* Recognized by peers with consecutive annual awards for exceptional

professionalism

* Key member of national level review team to analyze and develop agency

wide records retention and file disposition schedule

Records schedule reviewed and approved by the National Archives and

Records Administration

* Developed and documented detailed systematic procedures of key office

processes enabling cross-utilization of key office positions and facilitated

development of performance standards

* Served as in-house Information Technology (IT) expert when headquarters

eliminated contractor IT position

* Utilized existing technologies to reduce workload by creating numerous

excel spreadsheets and word templates to facilitate routine daily tasks and

increase office productivity

* Proofread and corrected outgoing correspondence to ensure conformity and

compliance with established headquarters and office standards

* Subject matter expert regarding emergency planning functions such as

Continuity of Operations, building evacuation, and crisis planning

Pricing Analyst July 2005 October 2007

Wells Fargo Home Mortgage

* 9 consecutive months with Perfect customer service and performance

standards appraisal scores

* Primary On the Job Trainer for newly assigned employees

* Proposed and established new filing system for fax archives

Simplified filing plan permitted all employees to access and retrieve

archived files allowing previously dedicated position to be utilized

elsewhere

* Recommended and implemented new incoming message record-keeping procedures

* Coordinated inbound calls with clients, managers, and various internal

team members to resolve numerous issues pertaining to department policies

and procedures

* Performed mortgage loan audits to ensure compliance with federal and

company s policies and procedures

* Searched, extracted, analyzed, updated, and reviewed information in

various home mortgage related databases

Department Manager November 2003 May 2005

Vance AFB, OK

* Senior decision maker and direct supervisor of 12 personnel in 24-hour/365

Wing Operations Center

* Office performance inspected and evaluated by Headquarters as Best

operation seen to date

* Financial Manager Created annual budget and certified release of funds

for all spending

* Project manager for $45,000 complete gut and rebuild of alternate

operating facility including new communications systems, furniture, and

computer systems.

* Provided operational oversight for installation of base s new giant voice

system

Initiated command wide pre-programmed standard announcements which reduced

programming costs and installation time

* Doubled usable office space; designed new console to meet OSHA and

ergonomic standards and obtained sole source justification for $6,000

contract for renovation of primary operating facility

* Performed quality assurance inspections relating to daily operations,

information security, communications security, personnel security and

physical security

* Determined, maintained, and evaluated appropriate physical security and

resource protection measures

Reports Section Manager October 1999 November 2003

RAF Lakenheath, UK

* Reported directly to the Wing Commander for overall management of the

Wing's Status of Resources and Training (SORTS) program

Recognized by Headquarters as the only Wing with 18 consecutive months of

error-free reporting

Established quarterly recurring training program to instruct unit SORTS

managers, squadron commanders, and wing leadership in data collection, data

analysis, report content, and report transmission processes and procedures

Performed program oversight and maintained joint daily working

relationship with unit SORTS managers, squadron commanders, and wing

leadership

* Created Excel based SORTS Worksheets tailored to each of my 19 reporting

unit s DOC statements

Worksheets utilized excel spreadsheet functions to eliminate mathematical

errors and automatically calculated the proper Overall and Individual C

levels

Instituted data collection and analysis procedures to monitor accuracy of

reported data

Collected unit data, performed audit checks for accuracy and maintained

automated historical records

* Conducted semi-annual staff assistance visits for 19 units to ensure

compliance with regulatory standards and inspected the unit s policies and

procedures

* Developed Wing policies, standards and procedures to report unit status in

a timely and accurate manner

EDUCATION/TRAINING

* Passenger Vehicle Inspection Course, 2014

* Enhanced Investigative Techniques, 2013

* FMCSA Safety Investigator Academy Distinguished Graduate 2011

* National Archives and Records Administration (NARA) Basic Records

Operations, 2009

* NARA Electronic Records Management, 2008

* Senior Leadership Training, 2003

* Management Training, 2002

* Military licensed CMV operator, 1991 (not currently licensed)

* Supervisor Training, 1990

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