Sales Customer Service

* ** * * * K U MAR GUPTA

Mobile: +91-989******* (India) E-Mail:******@**********.***

OBJECT I V E

• To make the best use of my professional skills, knowledge and competence towards

achievements of corporate goal of a business organization.

WORK EXPER I E NCE

PRIVIOUS JOB:

Company Name : ICICI BANK LTD. ( Aug 2012- SEP 2014)

Department : Branch Banking

Designation : Customer Relationship Officer

Role :

• Manage my own leads and full sales cycle from prospecting to closing deals.

• Execution of all local marketing / sales promotion.

• Held weekly & bi-weekly sales review to monitor sales trend & undertake corrective

action.

• Responsible for sales Target of the business sourced from partner channels such as

agents for various corporate products through the location.

• Manage the partner relation at location level and co-ordinate internally with various

functions to ensure efficient delivery of day to day service requirements.

• Customer relationship management. Pre-sales / sales / post sales.

• Managing the portfolio of my selected customers.

• Suggesting them to invest in mutual funds & bonds.

PRIVIOUS JOB:

10th January 2011 to 3 July 2012 worked with Shoppers Stop Ltd.

Industry Type : Retail Industry

Process : Sales & Business Development

Sub Process : Floor Management

Designation : Fashion Assistant (Team Leader)

Key Responsibilities:

• First responsibility to maintain Productivity.

• Management of Operations and Resource management of four departments- Men’s

Formals, Men’s Casuals, Ladies Western, Ladies Ethnic.

• Sales forecasting & budgeting, achieving the budgeted figures through proper planning &

reviews.

• Maximizing “per square foot returns”, “high conversion rates”, “high cash memo size” &

“per employee productivity”.

• Inventory-Sales tracking & data analysis. Tracking “fast moving styles” through retail

software (JDA) & ensuring its availability.

• Ensuring footfalls & conversion in assigned department

• Innovative & creative visual merchandise to sell slow & fast movers

• Training staff with “production unit visits” to enhance selling skills.

• Managing & motivating manpower resource of 18 sales staff (CCA). Conducted change

management & peer-feedback exercise regularly to keep motivation levels high.

• Competition watch & analyzing “trends-gap”.

Queries Resolving and Customer Handling

• Solving query and Provide Valuable Customer service.

• Developed an internal KRA for the CCA’s to monitor and give feedback on a consistent

basis.

• Designed a weekly “work out schedule” for staff to minimize pilferage, enhanced efficiency

& cleanliness in store.

PRIVIOUS JOB:

15 May 2010 to 15 November 2010 (6 months) with HBL GLOBAL Pvt. Ltd(HDFC Bank Ltd.).

Industry type : Banking Services

Department : Merchant Department

Designation : Relation Executive

Organization profile : HBL Global Pvt. Ltd. is a Sister concern of HDFC Bank.

STRENGT HS

• Good team player, Strong team orientation & leadership qualities, hard working and

enthusiastic.

• Possess complete understanding end to end process of Retail Sales Operations.

• Strong analytical and problem solving skills suitable for requirement gathering, process

design, development & implementation.

• Acquires a clear understanding of the industry, technology trends with the distinction of

instituting new practices to achieve business excellence at the lowest overall cost.

• Adept in reviewing and analyzing the problem and scrutinize sort out root cause of the

problems.

• Possess excellent interpersonal, communication and analytical skills with demonstrated

abilities in grasping business process.

ACADE M I C RECORDS

• MMM – Master in Marketing Management from University of Pune, Maharashtra-2011 .

• B.A.(English Language) – Bachelor in Arts in English Language & History from Kanpur

University, Kanpur -2008.(Corespondent).

• NCTVT -Tool & Die Maker (Press Tools, Jigs and Fixtures) from Industrial Training

Institute, Kanpur 2004-2007

CO MP U TER PROF IC I E NCY

• Office productivity : MS Word,Excel,Power point

• Operating system : windows xp/2003/vista/ win7

ACH I V E M E N TS

• NCC ‘C’ Certificate (2004 -2007) From Kanpur Group,

• Awarded as the best cadet 2005-2006 From Kanpur Group

• Scout & Guide Training Certificate (1998 -1999)

P ERSONAL DETA I LS

Father’s Name: Mr. RAJ BAHADUR GUPTA

Date of Bi rth: 15june1985

Nationality: Indian

Religion: H indu

Sex: male

Marital Status: Single

Mother Tongue: H indi

Alternate Email: **************@*****.***

At Present: S N.70/1/1, Fl at No. 12, Sagar Apa rtment, Santoshnagar, Katraj,

P une, 411046

L anguage known - E nglish, H indi, Urdu, Marathi.

H obbies:Traveling, Tree Plantation, Listening music, Watching Movies,

I confirm that the information provided by me is true to the best of my knowledge and belief.

Date - Signature

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