Customer Service Sales

Tammy S. Harper

*** ******** ***.

Chicago Hts., IL. 60411

708-***-**** (Cell)

**********@*****.***

OBJECTIVE:

To secure a position that will allow me to use my skills of customer service, but enables me to assert new skills.

Summary of Work Experience

05/14-current Aryzta Chicago Heights Il.

Machine Operator

Production

To assure bag insert machine run responsible for the production.

Effectively communicates as required with supervisor.

Assures that the necessary settings and supplies are ready prior to production.

Maintains constant attendance to the machines and prevents other employees that are not trained on that

machine from improper use.

Maintain the work area in a clean and safe manner.

Makes machine adjustments, and informs the supervisor and the maintenance department when major repairs

are required.

May be required to take on additional responsibilities or roles based on the needs of the plant. Such as,

packaging, stacking, dough return, etc.

11/2012-05/2013 ITW Delta Mokena Il.

Quality Control Tech

Customer Service

Delighted customers by going beyond the call of duty. Worked accurately and with an eye for detail. Able to

communicate clearly in writing and speaking. Handle situation in the best interest of both the customer and

company, even when handling unpleasant customers.

10/2008-5/2010 World Kitchen

Manteno Il.

Label Clerk/ Data Entry

Shipping Office Clerk

To assure each shipped package was labeled with accurate information for which it would be shipped to. Also,

using Microsoft word and excel to include any data needed regarding the client and the order.

07/ 2007-05/2009 Osco Drug Chicago

Heights Il.

Sales Associate

Sales/Retail

Competently managed two sales counters; the photo lab and front register area simultaneously. This included

processing photo’s while scanning items and ensuring that all sales were handled in a quick and accurate

manner.

08/2006-05/2007 Pick N’ Save

Waukegan Il.

Customer Service Representative

Sales/Retail

Sold beauty products, groceries, photos, and lotto. Maintained knowledge of current sales and promotions.

Assembled bulletin boards for new promotions.

06/ 2004-07/2006 Protocol

Covington La.

Call Center Representative

Call Center

Was the first point of customer contact for general inquiries such as pricing and products. Answered incoming

calls in a friendly and proficient manner providing friendly and excellent customer service with a smile.

Researched required information using available resources. Was able to handle all complaints in a

professional and efficient manner. Built and maintained business relationships with clients by providing

prompt and accurate service to promote customer loyalty.

EDUCATION:

Continental Academy, High School

Diploma

South Suburban College, Graduation Date

December 2014

Major: Liberal Arts Associates of Science Degree

Reference provided upon request

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