Customer Service Data Entry
Resume:
Sylvia Fabro
**** ****** ****, ********, ** ***** Cell: 262-***-**** *********@*****.***
Summary Challenging position offering growth opportunity while utilizing my excellent skills in customer service, follow through, organization and planning.
Accomplishments Customer Assistance
Worked with various employees/departments for my Spanish translation ability.
Quality Communication
Interacted with various international clients (Mexico, South America, Australia, China & Germany) while diligently completing all inquires, requests and ensuring reliable delivery to clients.
Experience
October 2011 to March 2014 Manheim Milwaukee/TRA TRA Coordinator Caledonia, WI
Performed various administrative functions (data entry, typing, filing, photocopying, etc).
October 2010 to July 2011 Total Resource Auctions Receptionist/Front Desk Clerk Temple, TX
Performed various administrative functions (data entry, typing, filing, photocopying, etc).
June 2006 to July 2010 The Carlson Law Firm Family Law Legal Assistant Temple, TX
Performed various administrative functions (data entry, typing, filing, photocopying, etc).
Utilized by various employees/departments for Spanish translation ability (both verbal & written).
Capable or handling Sale Day (numbering car, reserving numbers, titles, pictures, etc).
Capable of registering clients for sale.
Process block tickets on sale day.
Process redemption units (PLS, EZCORP, etc).
Responsible for maintaining files.
Assist co-workers and others when needed.
Assisted dispatching to clear calls (call to get cars released & schedule them for pick up and bought to our yard for sale).
Processed post sale packets.
Handled incoming call and client walk-ins (including Spanish speaking).
Handled incoming payments from clients (via cash, check, money order or wire).
Responsible for maintaining the key log for our office.
Capable of downloading pictures from camera.
Capable of entering clients into Auction Access.
Able to assist dispatch when calling on vehicles.
Utilized by employees for Spanish translation.
Assisted co-worker when needed.
Handled incoming payments/issued checks.
Drafted legal documents for all family matter via Prodoc.
March 2003 to March 2005 A. G. Edwards & Sons, Inc. Cashier/Wire Operator/BSA/BCC Temple, TX
Performed various administrative functions (data entry, typing, filing, photocopying, etc).
August 2000 to March 2003 Scott & White Hospital Case Worker/Work Injury Department Temple, TX
Performed various administrative functions (data entry, typing, filing, photocopying, etc).
March 1996 to October 1999 Brake Parts, Inc. Bilingual Customer Service Rep. McHenry, IL
Handled various order for international clients (Mexico, South America, Australia, China & Germany).
June 1994 to March 1996 Kemper Insurance IS/Financial & Admin. Asst. I & II Long Grove, IL
Performed various administrative functions (data entry, typing, filing, photocopying, printer maintenance, travel arrangement, etc).
February 1989 to January 1994 Kemper Insurance Commercial Lines Clerk/WP I & II Long Grove, IL
Performed various administrative functions (typing, filing, photocopying, printer maintenance, travel arrangements, etc).
August 1988 to February 1989 Kemper Insurance Premium Audit Clerk/WP Long Grove, IL
Performed various administrative functions (typing, filing, photocopying, document sorting, travel arrangements, etc).
Responsible for maintaining all Family Law files.
Capable of performing in-takes for all matters (Family, IM, BK, Auto & PI).
Capable of running the front desk/back-up for the CSR.
Utilized by various employees/departments for Spanish translation.
Assisted co-workers and other attorneys when needed.
Handled wire transfer and issued checks.
Entered order tickets (buying/selling stock).
As BSA - worked with helpdesk to resolve any computer related problems.
As BCC - back-up for branch conversion.
Responsible for handling all needs for the managers and financial consultants.
Processed all work related injury forms (keep track from beginning to end).
Worked with Doctors, Employees, Insurance Companies.
Performed various administrative functions (data entry, typing, filing, photocopying, etc).
Processed core return credits.
Staffed billing helpdesk (coordinated billing request for all branches).
Performed accounts receivable duties.
Promoted company team building through internal Excellence In Action committee.
Handled all needs of the new hired employees.
Promoted company team building efforts thru internal Excellence In Action committee.
Utilized by various employees/departments for Spanish translation ability (both verbal & written).
Handled billing operations for auditors.
Education
Additional Information
References
November 1985 to August 1988 Kemper Insurance PCD Clerk I & II Long Grove, IL
Assembled home and auto insurance policies for all 50 states.
July 1984 to November 1985 Central States Microfilming Compiler/Filmer Cary, IL
Inspected and prepared records for film technicians.
1984 Cary-Grove High School High School Diploma: Administrative/Business Cary, IL, McHenry
McHenry County College Administrative/Business Crystal Lake, IL, McHenry Completed some coursework towards Administrative Business 1985-1987.
Computer Skills
Jenny Ohlrich 815-***-**** *********@*****.*** Demeter L. P./Seegers Grain Division - Bookkeeper
Lisa Pierce 254-***-**** *******@********.*** Homemaker
Alice Depoy 254-***-**** *******@*****.*** Bell County Courthouse - Deputy Clerk
Kerry Brough 815-***-**** **********@*****.*** Mindshare Technologies - Sales Manager
Performed various administrative functions (typing, filing, photocopying, and document sorting).
Handled microfiche documentation records.
Microsoft word
Excel
Prodoc
AIMS/TRACS
Auction Access
Type 40 WPM
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