Customer Service Representative

TANIA GARCIA

**** ***** **** ****, #**, BRONX, NY 10462

347-***-**** 718-***-**** • ***************@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated and Customer Driven Worker, committed to assisting a facility with meeting its mission

Working knowledge of Medical Terminology

Computer Literate: Proficient in use of Windows OS, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Mainframe, RHIO, and Workbrain

Bi-Lingual: Fluent in written and spoken English and Spanish

CAREER HIGHLIGHT: Two Time Receipient of the VNSNY ABCD Award ffom Leadership for delivering exceptional customer and translation services

PROFESSIONAL EXPERIENCE

Visiting Nurse Services of New York, New York, NY

November, 2001-July, 2014

ESCORT; INTERPRETER; DOCUMENTATION CLERK

Worked collaboratively with 50 Escort Interpreters to breakdown the communication barriers between clinicians and patients; Relieved personnel at other facilities, programs, depts as needed

Escorted clinicians in field for safety and provided translation services to facilitate communication

Provided clerical support to leadership by inputting Nurses’ caseload information into database

Assisted with discharge of patients and management of Nurses’ caseloads and department files

Monitored payments to Physicians for services rendered to patients

Analyzed consent forms using WORKBRAIN; Checked for deficiencies and reported findings

Answered phones in a courteous manner and forwarded calls to appropriate personnel

KingsTeleservices, New York

November, 2010-June, 2011

TELEMARKETER; CUSTOMER SERVICE REPRESENTATIVE

Assisted customers with set up of their Verizon accounts and demonstrating telephone courtesy

Provided answers to inquires, and directed customers to appropriate departments and personnel

Increased productivity by meeting, exceeding sales targets by promoting services and new features

Managed client accounts; Updated database with any changes in demographic info or services

EDUCATION

Associate Degree: Applied Science, Information Technology, Monroe College, Bronx, NY

Certificate: 20 hour Translation Course

ADDITIONAL TRAINING

Introductory HCAHPS/Hospital Consumer Assessment of Healthcare Providers and Systems

Effective Communication, Customer Service, Teambuilding for Healthcare Providers, JSF, Bronx, NY

In-service: HIPAA, Infection Control, OSHA

References would be made available upon request

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