Sales Customer Service
Resume:
Ronald Blucher **** Northern Home: ********@***.**
Lights Dr. 561-***-**** m
Greenacres, FL Mobile:
Senior Sales Operations & Business Development Leader
Key Account Management ( General Management ( Client Services
Start-Up & Turnaround Management
Driving sales results beyond 100%, building winning teams, developing new
business revenue, opening new markets, negotiating multimillion-dollar
contracts, forging strong relationships with C-Level executives, and
personal integrity ...
< Top-ranked Senior Sales Account Manager and Business Development Leader
with 20+ years' sales success delivering double-digit growth and bottom-
line profits through expert account management and retention, new
business development, marketing, consummate relationship management, and
strategic local and regional territory expansion.
< Creative problem solver with ability to lead sales teams to achieve
multimillion-dollar revenue gains. Innovative, hands-on leader, and
negotiator, with an unbroken track record for turning around
underperforming sales units, expediting problems, building top-performing
teams, over-delivering on customer promises, and driving organizational
growth and profitability.
< Persuasive communicator; use consultative selling skills to identify
opportunities, overcome objections, forging solid relationships with C-
level executives and key decision makers; developing, and driving
business partner relationships to deliver exceptional sales results.
Consistently outpaced competition through decisive leadership of:
Start-Up Ventures, Services & Double-Digit Revenue Growth & Profit
Operations Growth
Purchasing & Vendor Negotiations New Market Development & Expansion
Territory Management & Customer Business Turnarounds & Revitalizations
Support Consultative & Solutions-based Sales
Key Account Management & Retention Sales Leadership/Recruitment, Training &
Client Relationship Management Development
Sales Management Experience
MAC PAPER - West Palm Beach, FL 2013 to Present
Sales Representative/Business Development
Serve as a top-producing sales executive, industry expert, and
companywide leader, expanding revenues through transition of all my
accounts and new account development of acquisition of All Packaging
Supplies which was subsequently sold to Mac Papers, leading supplier of
fine printing papers and envelopes. Provide extensive market knowledge
to support corporate forecasting, sales and marketing strategies, as well
as motivation, and training.
Manage aggressive account development, cultivate, retained, and negotiate
agreement with key vendor Kimberly Clark at Rags Unlimited, and expand
customer base within Dade, Broward, and Palm Beach Counties. Leveraged
deep market knowledge to secure vendors and products for customer resale,
simultaneously satisfying client needs while significantly increasing
corporate profitability. Sales Results:
o Delivered sales increase of 25%, benchmarking revenues to $1M within 4
months.
o Designed and implemented target marketing campaigns and effective
customer retention plans to secure and grow new business.
o Retained nearly 100% of accounts during challenging reorganization and
transition of company.
o Decreased costs by 30%-50% by developing strategic vendor alliances.
ALL PACKAGING SUPPLIES - Pembroke Park, FL 2010 to 2012
Account Executive
Sold Rags Unlimited & Supply to All Packaging Supplies and continued to
run a profitable business through acquisition. Drove marketing, sales,
vendor development, sales training, and product development for the sale
of wipers, janitorial,safety products, and packaging products. Reported
directly to the President as key member of joint venture that grew to
more than $6M in revenue. Set direction for key negotiation and due
diligence for corporate acquisition of Rags Unlimited. Sales & Account
Management Achievements:
o Increased sales by more than 30% in less than 2 years, fueling sales
increase from $3.8M to $6M by introducing new products and acquiring
new customer base.
o Demonstrated an unwavering commitment to customer service, adding new
customers while maintaining premium service levels with existing
accounts and key vendors, including Kimberly Clark.
Ronald Blucher Page 2 ( Phone: 561-***-****
Sales Management Experience (Continued)
o Recognized as the #1 closer for outstanding sales achievement over the
past 1 years through full sales cycle management.
rags unlimited & Supply inc. - West Palm Beach, FL 2003 to 2010
Part Owner/Vice President of Sales
Offered to become 50% part owner of the company. Scope of management
responsibilities included P&L, developing sales business planning, vendor
management, sales training, negotiating contracts, purchasing and
billing, monitoring budget, inventory control, and ensuring exceptional
customer service. Hired, interviewed, selected, trained, motivated, and
supervised employees. Sales Operations & Customer Service Leadership
Achievements:
o Boosted new sales 800%, turned company around from $120K loss to
profit in 1 year; increased employees from 2 to more than 8, and
captured 20 key accounts by implementing new product lines and
managing and building positive relationships with customers and
vendors.
o Grew sales to $1M during tenure that accounted for 60% of company
orders; generating more than 70% of total company revenue.
o Identified, pursued, and closed the largest deal in company history,
managing vendor agreement with Kimberly Clarke Corp.,-one of the top
brands in the industry-achieving bottom tier pricing and recurring
revenue.
o Targeted and penetrated a competitive market selling at profit and
sustained revenue of $5K per month within the first 4 years;
converting many customers from competitor's services.
o Led high-profile sales presentations and negotiations with C-level
executives, increasing market share of safety, janitorial, and
packaging supplies with manufacturers and corporations.
o Secured a vendor base of 50 suppliers, negotiating contracts and
managing relationships to ensure the delivery of top-quality products
at optimal prices.
troy industries - Miami, FL 1993 to 2003
Sales Representative
Expanded the company's largest and most profitable accounts, building
annual gross revenues from $500k to more than $3M in the sales of
janitorial and sanitary supplies throughout the tri-county region. Sales
Account Management Achievements:
o Secured $3M-$4M in sales from 1993-2003 by combining product expertise
with an in-depth understanding of client needs to expand customer
loyalty and increase profitability through consultative sales and
account leadership.
o Recognized as the top sales producer, consistently selling $2M
annually and contributing 30% to the company's total revenue.
o Accelerated sales growth strategies with historic highs by introducing
janitorial services and selling solutions previously not sold within
the region.
o Devised strategic marketing and sales plans to improve revenues,
market share, and profitability.
crest envelope & supply corp - Cape Hatteras National 1991 to 1993
Seashore, NC
Founder/Sales Manager
Led the start-up of a new print brokerage business venture with key
responsibilities of sales, marketing, and operations for new business
including managing contracts, pricing, distribution, and client
relationships with a variety of clients and vendors. Sales Management
Achievements:
o Grew annual revenues from zero to $500K within 12 months.
o Secured and cultivated more than 200 clients, and retained ongoing
relationships with key vendors. Established initial contact through
cold calling and professional networking, built rapport, developed
relationships, and effectively satisfied business needs to ensure long-
term loyalty.
Previous Career Sales Experience
Sales Representative, Impressions Paper & Supplies (1982 to 1991) -
Generated $1M in annual revenues.
Co-Founder/Sales Manager, Ambry Paper (1980 to 1982) - Drove sales,
marketing, and vendor development as key member of start-up venture that
grew sales to more than $500K annually.
Education
lAKE CITY JUNIOR COLLEGE, Lake City, FL - Forest Engineering
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