Customer Service Manager
Resume:
Professional Profile of Costa Koskoletos
*** *********** **., *******, ******* K4A 0K4
Residence: 613-***-**** e-mail: ******@******.***
PROFESSIONAL EXPERIENCE
Hellenic Meeting and Reception Centre 2008- Present
Position: Manager
As the Manager, I am responsible for the following:
> Managing the reservations of the reception rooms
> Budgeting, planning and coordinating all details of the event with the
customer
> Contracts - Creating and executing the contracts between customers and
the centre
> Managing and executing the events, ensuring customer service and
satisfaction
> HR - Hiring, scheduling, training and supervising staff
> Procurement - Ordering supplies and services
> Maintenance - Maintaining the building and the equipment
> Accounting - Billing and payment using Simply Accounting and payroll
> Budgeting, planning, organizing and directing the daily operations
> Establishing and implementing policies and procedures
> Marketing and promotion, trade shows, new logos and print material
> New web site creation with regular maintenance and updates
> Creating new menus and price structure
Special Events: Greekfest
Organizing and managing one of Ottawa's famous festivals, bringing in
thousands of people each day, for food, beverages, concerts, and
entertainment.
Special Events: Gold Plate Dinner
Organizing and managing one of Ottawa's largest fundraising events,
attracting Ottawa's top business people in support of Ottawa's Heart
institute.
Au Vieux Duluth 1996 -
2007
Position: General Manager
As the General Manager, I was responsible for two restaurants, including
the following:
> Planning, organizing and directing the daily operations
> Establishing and implementing policies and procedures
> Planning directing and monitoring the activities of each department
> Maintaining customer service and satisfaction
> Human resources, hiring, terminating, training, scheduling,
supervision of staff, motivation, safety
> General accounting, financial, and business planning, administration,
controlling, and budgeting, obtaining loans,
> Developing, creating, monitoring and reporting on all balance sheet
and income statements, preparing and analyzing financial reports
> Payroll and government filings such as PST, GST, DAS, and WSIB.
> Negotiating all proposals and contracts pertaining to construction
related aspects.
> Purchasing all equipment, kitchen equipment, office equipment and
furniture, tables, chairs, opening inventory and supplies, and
advertising and promotional material
> Purchasing required for the daily operation which include food, meat,
vegetables, dry food, beverages, bar stock, wine, beer, draft, and
specialty orders.
> Advertising and promotion
> Food and beverage menu planning and pricing
Jean Coutu Pharmacies 1989 -
1996
Position: Manager
As manager I was responsible for two retail pharmacies. My
responsibilities were as follows:
> Human Resource Responsibilities:
> Included all administrative duties of hiring, training, staff
scheduling and supervising of 70 people of different group
levels.
> Monitored and administered payroll and group benefits
> Created and kept current a training manual that was included
in every orientation package
> Kept informed of all changes in payroll regulations and
deductions at source in order to reassure that all employees
were properly being compensated
> Laboratory work:
> Pharmacy technician responsible for customer service, reading
prescriptions, entering data in computer, checking for drug
interactions, filling prescriptions, labeling information and
warnings, dispensing and explaining usage to client.
> Dealing directly with medical doctors, taking verbal
prescriptions over the phone, verifying written prescriptions
for medication, dosages, repeats, interactions, allergies,
etc.
> Dealing with various drug insurance companies, old age
security, welfare, veteran affairs, accepting payments, cash,
credit, and interact.
> Purchasing responsibilities:
> Purchasing all pharmaceuticals products needed for the
laboratory, buying directly from Jean Coutu head office,
Medis, Drug Trading, dealing directly with major
manufacturers, Merck Frost, Glaxo, Schering, etc., generic
drug manufacturers, Taro, Apotex, Novopharm, etc.
> Purchasing all OTC products ensuring proper rotation, dealing
with expired products and all merchandise returns and
exchanges.
> Purchasing all front-end merchandise ranging from paper
goods, cleaning products, personal toiletries, cosmetics,
photo supplies, and food and beverages.
> Financial responsibilities:
> Included preparation of monthly financial statements and
reports, cash management, bank reconciliation, review and
approval of cash disbursements, and performed general ledger
data entries and analysis functions.
> Prepared monthly federal and provincial remittances
> Negotiated with banks for loans and business fees
Hyatt Regency
1981 - 1989
Position: Houseman
As part of the Banquet Department of a very prestigious chain of hotels, I
was able to offer the following quality services:
> team member responsible for all of the hotels banquet rooms, and
worked in a unionized environment
setup and teardown of each room according to plan and schedule
> maintain and organize all material needed per event
> supervise and provide service during events
Holiday Inn
1977 - 1981
Position: Houseman
As part of the Banquet Department of a very popular chain of hotels, I was
able to offer the following quality services:
> team member responsible for all of the hotels banquet rooms, and
worked in a unionized environment
setup and teardown of each room according to plan and schedule
> maintain and organize all material needed per event
> supervise and provide service during events
PERSONAL DATA
Citizenship Canadian
Languages English, French and Greek
System Applications Microsoft Word, Excel, Access, PowerPoint,
Simply Accounting
Education Dawson College
Pure and Applied Science
Outremont High School
High School Diploma
Trebas, Institute of Recording Art and Sciences
Graduate Certificate
Interests Cycling, chess, tennis, music
Contact this candidate