Human Resources Generalist
Resume:
Michele R. Chouinard, SPHR-CA
**** **** ****** ********** ** michelechouinard@mac
HUMAN RESOURCES MANAGEMENT
Summary
Knowledgeable and savvy human resources professional with experience in a broad range of human
resource competencies. A strategic and creative problem solving generalist, an advocate for staff and
leadership, experienced with developing staff aligned with business goals.
Technical Competencies
•
• Strategic Planning • •
Compensation Project Management
• • •
Workforce Planning Process
•
Performance Management Improvement
Coaching
• Benefits •
• HRIS
Recruitment
•
•
Administration HR Metrics
Employee
• Administration • Compliance
Development
• Employee Relations • •
Affirmative Action Staff Supervision
• Training • •
Mediation Public Process
• Budgeting
Professional Experience:
Tahoe Regional Planning Agency, Stateline NV September 1999 – February 2014
A bi-state regional land use and environmental planning public agency
Human Resources Director Developed and implemented the Human Resources Department for
the Agency. Designed policies and programs, position evaluation and compensation process,
standardized job analysis and job description process, implemented performance and goal
management system.
Strategic Leadership
• Developed programs aligned with business goals to provide framework for daily workflow and
drive business success.
• Coordinated and implemented agency-wide change management workshops, increasing staff
engagement.
• Implemented Success Factors goal and performance management software to define,
evaluate and improve performance and effectively implement Agency priorities.
• Coordinated four reduction-in-force plans during economic crisis, including creation of
severance agreements and outplacement assistance, to sustain Agency programs within
budget constraints.
Budgeting
• Operated Human Resources department, Agency benefits, and training plans within budget.
• Negotiated benefit rates to provide employees optimum benefits within the Agency’s budget.
• Reduced costs and increased training through collaboration and cost sharing with other
organizations.
Compensation and Job Analysis
• Created, implemented and maintained Agency-wide compensation study and job analysis
process.
• Developed and participated in local, bi-state and national compensation surveys resulting in
compensation decisions aligned with Agency priorities and internal and external salary
factors.
• Reviewed and recommended compensation budget and salary administration changes that
attracted, and retained and rewarded high performing staff.
Recruitment
• Developed recruitment strategy for professional, technical, management and executive staff
• Led national campaigns to recruit for hard-to-fill positions and executive management.
• Redesigned and implemented recruitment advertising campaigns, incorporating traditional
and social media tactics, resulting in increased ability to attract highly qualified candidates.
• Developed and implemented on boarding and new hire training programs to ensure new-hire
success.
Training and Development
• Managed agency–wide and individual employee training to sustain and build highly trained
staff aligned with Agency priorities, ensuring teams had the resources to achieve their goals.
• Coordinated and implemented a three-month high performance presentation-training program
resulting in successful presentation of priority projects at public workshops.
• Coached managers on employee development and performance improvement plans to
create and maintain high performing teams.
• Trained managers on using the performance management system to facilitate staff
development and succession planning.
Health and Retirement Benefits Programs
• Responsible for rate negotiations, plan changes and enrollments, limiting health benefit
increases in 2013 to 10% from a proposed 24% increase.
• Increased staff participation in Retirement Plan to 75%.
• Initiated, and oversaw successful implementation of a restated money purchase retirement
plan and a 457(b) deferred compensation plan.
Employee Relations
• Developed a successful recognition and rewards programs to enhance employee
engagement.
• Introduced a wellness program, health and wellness training sessions, and increased
employee participation in Health Fair by 45% in 2013.
• Coordinated employee surveys and developed action plans to respond to needs, increasing
employee satisfaction by 10% the following year.
• Investigated and resolved employee issues, coached managers on employee development,
succession planning, and performance improvement plans, resulting in effective, high
performing teams.
• Created employee newsletter, initiated brown bag lunch and learn sessions, resulting in
improved understanding of Agency vision and priorities.
Legal Compliance
• Developed and implemented employment and benefit policies to comply with applicable laws
and regulations.
• Successfully coordinated legal responses to employment actions, with 100% favorable
judgements.
• Coordinated and oversaw the development of the first agency-wide Ethics policy.
Human Resource Information Systems
• Participated in successful implantation of Springbrook, ADP, and a time/attendance system.
• Coordinated and implemented Success Factors Performance Management System
Additional Experience
Saint Mary’s Health Network Reno, NV Regional Medical Center
American River Hospital, Carmichael, CA Community hospital, closed, merged with Mercy San
Juan Hospital
Henry Ford Health System, Detroit, MI Nationally known regional health care and medical
services provider
Maxicare’s Independence Health Plan, Southfield, MI For-profit Health Maintenance
Organization
Volunteer Experience March 2014 - present
Sacramento Area Human Resource Association
• Career GPS, a regional collaboration between businesses, educational organizations and
local school districts to introduce middle school and high school students to rewarding career
opportunities.
• Hire a Vet, Hire a Hero supported by EDD, local, state and federal public agencies, and
business and veterans organizations to provide resources and job opportunities to veterans
and others.
Sierra Human Resource Association
• Tahoe Regional Job Fair, a collaboration of business organizations, and local and state
federal agencies to offer employment and career opportunities for regional residents.
Tahoe Youth and Family Services
• Executive Recruitment Search for innovative, results oriented leader to support development
of healthy children, families and individuals through counseling, mentoring and support
programs.
Saint John’s Program for Real Change
• Volunteer for fundraising events to support women and families making real change in their
lives.
Trinity Respecting Earth and Environment
• Committee member working to provide outreach and educational opportunities for
sustainable communities.
Education/Certifications
BS Oakland University, Human Resources
Mediation Training, UNR
Labor Relations Management, UCD
Senior Professional in Human Resources, SPHR-CA
Continuing Education – 2014 Workshops and Seminars
• Data Analysis • Workforce Score Cards
• Data Visualization • Higher Education Finance
• Employee Branding • Health Workforce Needs in California
• 2015 Employment Law • Pay or Play (ACA)
• Mobile Recruitment •
Memberships
Society for Human Resource Managers
Sacramento Area Human Resource Association
Sierra Human Resource Association, Board Member
WorldatWork
Tahoe Youth and Family Services, Board Member and Past President
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