Customer Service Administrative Assistant

VENUS OSBORNE

**** ***** *****, *******, ** *****

Cell: 202-***-*****

*************@*****.***

CAREER FOCUS

Lead Production Specialist with more than 6 years of experience planning, developing and implementing production

copy.

COMPETENCIES

Proficiency in E-Automate Digital Strategic planning

Business recovery and sustainability Project management

Process development SEO/SEM strategies

Complex problem resolution Marketing materials development

Conflict resolution Social media marketing

Communications audits Media buying

Marketing materials development Campaign performance tracking

Internet marketing

ACCOMPLISHMENTS

Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $

[Amount].

Developed and implemented an innovative internal communications strategy to improve employee engagement

through strategic messaging.

PROFESSIONAL EXPERIENCE

GANNETT COMPANY

McLean, VA

05/2008 - Current

Lead Marketplace Production Specialist

Provide support to Advertising Operations Department. Coordinate Print Media production by managing digital

production schedule, updating internal systems, conducting quality assurance, and distributing files/manifests to

conversion partner. Support customers by providing marketing images, accurate data, and troubleshooting problems.

Respond to internal customer requests for information and support as necessary.

Create and execute marketing/PR campaigns, including new product introductions and existing product development.

Reconciled and reported discrepancies found in records. Work closely with company executives to identify new

business opportunities and routinely participated in the sales process. Work with cross-functional resources to

implement direct marketing programs, reaching a 10% increase in customer base. Created standard quarterly

marketing collateral while ensuring all deadlines are met. Work with marketing department to launch first-to-market

back-office automated solution for review of suspicious online retail transactions, leading to a 28% decrease in spam

transactions.

GANNETT COMPANY

McLean, VA

05/2005 to 04/2008

Lead Analyst

Advertising Operations Department.

05/1997 to 04/2005

Production Analyst

Marketplace Today Production Department

10/1995 to 04/1997

Administrative Assistant

Marketplace Today Production Department.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Osborne, V. Resume Continued Page 2

UNITED STATES ARMY

Fort Myer, Virginia

10/1991 to 02/1993

Supervisor, Identification Cards

Supervised staff of 4 in the process of 1200 identification cards monthly; Ordered and performed internal audit and

tracking of control documents; Provided detailed training in the requirements for ID card use; Identified system

weaknesses, specifically related to customer wait time and implemented procedures that decreased wait time by 50%;

Provided direct customer service explaining procedures and requirements for obtaining military benefits. Received

certificates and several letters of appreciation for excellent customer service; Updated data for the Defense

Enrollment Eligibility Reporting System for personnel within the Military District of Washington; Managed and

ensured protection of over 30K in office equipment.

Heidelberg, Germany

Administrative Assistant 06/1988 to 09/1999

Processed over 150 Good Conduct Medals monthly; Established procedures that standardized personnel actions,

decreased processing time and increased productivity; Coordinated travel arrangements for hundreds of military

personnel, ensuring quick return to the United States, also notified family members in emergency situations; Review

applications for the prestigious Department of Army Schools, verifying completeness and accuracy; Managed and

coordinated interviews for qualifying applicants, ensuring results reached appropriate Department of Army branches;

Received certificate of Commendation for achievement.

EDUCATION

ELECTRONIC DATA PROCESSING

Pitt Community College, Greenville, NC, USA

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