Customer Service Data Entry
Resume:
DEBBIE TEIXEIRA
Reno, NV 89506
***********@*****.***
Objectives:
To find and obtain a position where my skills would be appreciated and well used.
Education:
University of Phoenix September 2012-Present
Degree in Progress: Bachelor’s Degree Science in Human Services w/Emphasis on Addiction
Truckee Meadows Community College August 2011-August 2012
Transferred to University of Phoenix for my Junior year
College of Southern Nevada; Las Vegas, NV March 2011 – May 2011
Transferred to TMCC
Everest College; Henderson, NV April 2010 – Dec. 2010
Professional Experience:
Customer Service Representative
Great Call Inc. Sept. 2013-Present
present offers by reading a scripted presentation verbatim, accessing the customer’s needs and presenting a solution for
customer resolution, clear communication skills, ability to use positive language, knowledge of the product, patience,
positive attitude, time management, ability to read the customer,calming presence, goal oriented, attentive, persuade
customer to buy more product, tenacity, closing abilities, willing to learn new product and policies, able to take direction,
tact, empathy, data entry
Security Officer
Shetler Security December 2012- July 2013
Security rounds, phones, monitor entrance, M.S. Word, M.S. excel, administrative assistant to cite manager, data entry,
internet searches, scheduling, problem solving, filing, typing, trainer, clear communication
Survey Analysis
ORC International September 2012-Nov. 2012
Call operator, data entry, customer service, presented surveys customers, present surveys by reading a
scripted presentation verbatim, patience, clear communication skills, ability to convince customer to take the
survey, meeting the needs of the client, empathy, able to take direction, ability to read survey verbatim, clear
communication skills, ability to use positive language, patience, positive attitude, time management, closing
abilities, able to switch gears and present a new survey immediately, tact
Food Server
Tamarack Junction March 2012- June 2012
Up Sale of items on the menu, Received/delivered orders, data entry, side work, handled money
Survey Analysist
ORC International June 2011 – April 2012
Call operator, data entry, customer service, presented surveys customers, present surveys by reading a
scripted presentation verbatim, patience, clear communication skills, ability to convince customer to take the
survey, meeting the needs of the client, empathy, able to take direction, ability to read survey verbatim, clear
2
communication skills, ability to use positive language, patience, positive attitude, time management, closing
abilities, able to switch gears and present a new survey immediately, tact
Flex-Pac Operator
Levi Straus Oct. 2010 – Dec. 2010
Pack boxes with merchandise, label/prepare for shipping, meet quota
Delivery Driver
Napoli Pizzeria April 2005 – Oct. 2010
Delivered orders, phone orders, data entry, packed food, collected money, wash dishes, stock, clean store
Dispatcher June 2009 – Dec. 2009
Xtreme Brothers Trucking
Dispatcher, Data entry, Filing/Typing, Driver Reports, Booked deliveries, Reported load destinations, Phones, Customer
Service, Excel, Internet searches, Schedule truck repairs, DOT data entry, contracts, BOL’s, Walk-around Sheets, File, Set
up appointments for owner, and Collections
Delivery Driver August 2008 – Nov. 2008
Pizza My Dear
Delivery driver, up-sale items on the menu when not delivering taking orders, collect money, data entry, make change,
balance drawer, dishes, garbage, mop floors, clean tables, set tables, serve food
Tax Preparer/Marketing Manager January 2007- April 2008
Liberty Tax January 2006- April 2006
Prepared taxes, Sales during marketing for tax preparer, Data Entry, Marketing B2B, Drive marketers, Supervise
marketers
Dispatcher April 2004- April 2005
Access Technologies
Data Entry, Collections, Monitor gated entry, Set up service calls, Contracts, Inventory, Order Products,
Answer Phones, Set up monthly maintenance, schedule of service trucks, Set up gate opener codes for new
communities, photo Copier/Scanners, M.S. Word, M.S. Excel, M.S. Access, sales of monthly service
contracts for access gates
Skills:
Customer Service Computer Literate Organized
Leadership Data Entry Experience Influential
Good in crisis situations Problem solver Understanding
Calm Empathic Positive language
Attentive Sales Experience Take orders well
Creative Clear Communication Responsible
Typing Team player Quality work
Punctual Multitasked Customer Service
Answering Phones Filing Quick learner
Proficient in Microsoft Word, Access, Excel and Power Point Goal Oriented
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Community Activities (Volunteer Work): (Mentor youths and adults, attend bible studies, conduct
bible studies, director of a discipleship house (15 men), and feed the homeless) Member and
mentor of Addicted-to-Hope Member of Works of My Father
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