Customer Service Sales

Lovina S Tanna

Contact Number: 976-***-**** / 810-***-****

E-mail: ***********@*****.***

Professional Profile

• Resourceful in tapping prospects, analyzing their requirements, rendering technical

guidance to the clients and negotiate the best possible offer.

• Proficient at complaint handling, problem solving, up selling and building good

customer and peer relations.

• Handling collection, maintaining sales record, updating various reports as per

requirement of the company.

Academic Credentials

• B.A. in Philosophy from Ruparel College, Mumbai University.

• L.L.B from Government Law College. Mumbai University.

Organizational Experience

Working with Indo Asian Buildcon Pvt Ltd as Manager – Post Sales from August

2013 till October 2014

Key Functional Areas –

• Maintaining sales report on monthly basis.

• Updating availability report from time to time and circulating the same amongst

the teams.

• Coordinating with the sales head and MD. Of the company directly for various

purposes and smooth coordination.

• Forming policies & processes for the company from time to time and ensuring

that the same is being followed.

• Drafting necessary documents as per the requirement of the company.

• Coordinating inter-department.

• Coordinating with clients with regards to collection, registration formalities,

development of the site query.

• Ensuring that the terms and conditions of the company are coordinated to the

client.

• Handling cancellation and transfer cases and ensuring that the client is

retained.

• Direct reporting to MD. of the company.

• Processing of checklist for brokerage release, maintaining the Business

Associate data.

• Coordinating with brokers for brokerage release for first home tie ups.

• Issuance of receipts to the clients.

• Addressing the grievances of the clients.

Worked with Swaraj Builders and Developers as Customer Relation

Manager from Oct.2012 to May.2013

Key Functional Areas-

• Taking up client’s complaint by email or call and coordinating with different

departments in the company to resolve the issues.

• Taking up the maintenance related issues with the maintenance team and

getting successful results in stipulated period of time.

• Coordination with accounts, back office, maintenance,construction and

administration team to ensure smooth functioning and getting the required data.

• Preparing monthly complain data and presenting the same in front of the

management in the form of Power point presentation.

• Preparing the process for the company to ensure smooth functioning of inter-

department activities.

• Doing necessary checks and giving possession letters and allotment letters to

the client.

• Coordinate with associate for society formation and preparing work order for

the same.

• Collection of documents from various departments and handing over of the

documents required for society formation to the associate.

• Help in hand over of the project to the society by providing accounts,

documentation and all that is required for a successful handover to the society.

• Handling all the projects of Swaraj i.e. completed and under construction and

aiding and cushioning client’s needs.

• Reporting to the CEO / MD of the company and discussing the issues that

require approval.

Worked with Lodha Group Of Companies as Customer Care Executive

for 2 years 4 months.

Key Functional Areas-

• Handling the customers of assigned project / building.

• Providing value added service, sending demand letters, calling for payments,

helping in stamping and registration of the flat, providing legal documents or

any other documents required by the customer as per the company policy.

• Providing smooth service till the customer takes possession of the flat.

• Setting targets for payment & achieving the same.

Worked with HSBC as Service Advisor.

Key Functional Areas-

• Handling the Inbound calls of the customers.

• Resolving queries and complaints related to credit cards issued by the bank.

• Responsible for Reversal of Charges levied on the customer’s account if required.

Feb’ 06 to June’06 with Zenta as Customer Service Associate for the

Collection Process

Key Functional Areas-

• Collection of money for American Express Bank credit cards, U.S.A.

• Collecting cancelled and 30 days past due accounts.

• Performing company’s standard operating procedures as well as State and Federal

• Legal requirements with regard to collection procedures, Bankruptcy, and as well as

keeping abreast of current requirements and changing Legislations.

• Keeping in contact with existing customers as part of the customer retention scheme

of the Bank.

Worked as Office Assistant for Sindhu Art Embroiders for over 3 years.

IT Skills

Well versed with Office Automation (MS WORD, PowerPoint, and Excel) Internet Applications,

Operating Systems- Microsoft Windows. DOS, Lotus 1, 2, 3, WordStar, Dbase III, Foxed

Operations.

Personal Details

nd

Address: Shalimar Society,B/13, 2 Floor, Kopri Colony, Thane east, Thane - 400603

Telephone: 976-***-**** / 810-***-****

Date of Birth: Jan 9, 1977

Languages known: English, Hindi, Sindhi, Marathi.

Contact this candidate