Customer Service Representative
Resume:
Alasa Bekisu
SYSTEM ANALYST
London, ON
**********@*****.*** - 226-***-****
WORK EXPERIENCE
SYSTEM ANALYST
RELATIONAL TECHNOLOGY - Lagos - August 2013 to August 2014
LAGOS. NIGERIA.
• Responsible for analyzing all project coming from clients.
• Played a key role in analysing problems and coming up with creative solutions.
• Helped the programmers to critically analysed project issues and come up with a profitable solution.
• Helped in planning project work and coming up with good and profitable solution.
• Assisted in developing work plan and identifying opportunities.
78 Empire St. Main, London, Ontario N5Y 1G6
**********@*****.***
SALES ASSISTANT
ADAMORE NIGERIA LIMITED - Lagos - August 2012 to August 2013
LAGOS NIGERIA.
• Offered face-to-face advice to customers on the stores products.
• Maximized store revenue by suggesting upgrades, insurance and add-ons to customers.
• Used the stock management system to log, check, locate and move stock both in and out of the inventory.
• Responsible for the daily management of the till in the absence of the senior members including returns.
• Ensured that all areas were clean and adhere to the company's clear floor policy and Health and Safety
requirements.
• Handling customer complaints in a calm manner
CUSTOMER SERVICE REPRESENTATIVE
GUARANTY TRUST BANK, IKOSI BRANCH - Lagos - May 2010 to August 2011
LAGOS NIGERIA
• Responsible for serving as the end-to-end point of contact for customers and for promoting products and
services in such a way as to increase turnover
• Developed customer service experience
• Effectively dealt with a wide range of customer service queries and complains
• Responsible for customers satisfaction
• Issued ATM CARDS, TOKEN, CHEQUE BOOKS and entered of vital information in the register
• Ensured that all computers and printers have been configured and ready for use
EDUCATION
Computer Information Systems
Fanshawe College - London, ON
September 2014 to Present
B.sc in Computer Information Systems
Babcock University
August 2008 to August 2012
Diploma in Computer Science Foundation
Babcock University
February 2007 to July 2008
ADDITIONAL INFORMATION
PERSONAL SKILLS
• Willing to work on a shift basis including evenings and weekends
• Fully aware of security issues concerning stock in related to shoplifting, leakage and theft
• Ability to take ownership of issues and to work alone with little or no supervision
• Extremely organized with a high level of attention to detail
• Ability to respond to timeframes and deadlines with fast pace
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