Sales Manager

J AMES S TEFANIC 301-***-****

**** ******* **** **. ***** of Rocks, MD 21777 *********@*******.***

OPERATIONS LEADER

Seeking a position with an organization in need of a highly qualified business professional demonstrating

outstanding Management Performance, optimizing business efficiency, and exceeding corporate objectives

Dynamic results driven leader with extensive experience in Human Resource Management, Operational

Management and Systems Management. Self motivated. Recognized for spearheading, driving and developing key

aspects of running a business to optimal performance levels for sales and profitability. Proven revenue generator and

valued Team player with strong interpersonal, organizational, problem solving skills. Recognized for professionalism,

analytical mind, positive attitude, commitment to excellence, and proven ability to communicate and collaborate

effectively with associates and customers at various levels. Serve Safe Food Certified. Detail oriented. Proficient in

reading, writing and speaking Spanish.

Director’s Award ● Manager of the Year ● Salesmanship Award

CORE COMPETENCIES

Operation management: lead multiple locations and achieving reduction in costs, productivity

improvements and producing above average sales increases

Effective communication and interpersonal skills: adept in Public and Customer Relations, Conflict

Control, and Liaison with all levels of executives, staff and customers

Administration and Management: skilled in management involving strategic planning, resource

allocation, leadership technique, and coordination of people and resources.

Customer Management: championed innovative solutions to support contentious situations with

customers, raising customer satisfaction

Resourceful and well-organized: skilled in activity planning, task management and project follow through

Problem solver: respond rapidly and appropriately to changing circumstances. Evaluate problems, make

astute decisions to effect positive change, and refocus on new priorities

AREAS EXPERTISE

OF

Business Development Operation Management Training and Development

P&L Management Problem Resolution Team Leadership

Sales and Marketing Client and Public Relations Budgeting

Finance Customer Service Employee Retention and Moral

CAREER HIGHLIGHT

Only Area Leader in Franchise Operations to obtain five straight years of positive sales growth for

Dominos Pizza, LLC

Managed the largest Burger King Franchise in MD, as well as the busiest free standing site in a residential

area in the United States

Successfully increased company profits by over 300% since 2002 and maximized sales by 10% totaling to

$3Million in 2003 - 2004 at Burger King in Gaithersburg, MD

Improved regional operations which increased internal ranking system from number 24 to number 10

within five months and increased profits by over 140% at Baja Fresh Mexican Grill

Achieved and maintained top of ranking system compared to entire company at Baja Fresh Mexican Grill

PROFESSIONAL EXPERIENCE

Manager

Cracker Barrel

Received high marks during training

Considered a Senior Associate within the first month out of training

Promoted to busiest restaurant in the organization currently on pace to do $6M in sales for FY2015

Became food manager and fixed inventory overages and shortages to ensure store had balanced inventory

levels for operations

Owner

Minuteman Press of Rockville

Bought existing company to add income for family

Grew sales 58% within the first year of ownership

Broke monthly sales record for existing location 6 times within 2 years

Responsible for purchasing equipment and goods to operate presses and digital machines

Responsible for advertising, BNI meetings and all local store marketing

Responsible for all purchasing, payroll, taxes, P&Ls

James Stefanic ■ Page 1 of 3

J AMES S TEFANIC 301-***-****

4004 Violets Lock Ct. Point of Rocks, MD 21777 *********@*******.***

PROFESSIONAL EXPERIENCE

~ Continued ~

Area Leader Franchise Operations

Dominos Pizza, LLC

Work with franchise and company restaurants with demographics and sales trends for the Washington DC and

Baltimore Metropolitan Areas

Oversaw 147 franchise locations

Responsible for total operational adherence of franchise groups to follow Dominos’ standards

Taught new product rollout classes to entire management staff of all 147 locations

Held quarterly business meetings, which included marketing and operational information, with franchisees and

key management personnel

Improved speed of service to entire area by 15%

Worked with franchise owners and managers to maximize store’s EBITDA

Conduct daily and quarterly visits on stores to ensure Franchisees and Managers were adhering to strict

Domino’s standards

Conducted “Eye of the Customer” visits to push cleanliness of stores and ensure stores obtained

organizational tools to ensure stores maintained a high standard of cleanliness

Held, organized, and hosted store meetings for the Washington DC and Baltimore DMAs for product training

and company incentives

Organized shared meeting between corporate location and franchise location for over 300 managers to push

year long incentive

Helped company by overseeing additional 110 for a total of 257 locations for 6 mon ths in absence of other

team member to ensure area had constant contact with the corporation until vacancy was filled

Assisted franchise development find new locations for new stores or relocation of existing stores

Regional Operator:

Fresh Enterprises t/a Baja Fresh Mexican Grill ■ Washington, DC

Efficiently oversee 7 General Managers, 6 Restaurant Managers, 14 Shift Managers, and over 100 employees

Spearheads entire East Coast in sales comps from previous year; effectively assigned two additional

restaurants based on operational improvements

Demonstrates as an effective team player by training and sending management staff to other regions to

support and resolve staffing problems significantly providing company development

Director of Operations:

Potomac Foods Group, t/a Burger King ■ Gaithersburg, MD

Efficiently oversaw four District Managers, 26 Store Managers, 52 Assistant Managers, 550 employees and

five Maintenance Personnel

Ensured increase in company profit by maintaining proper operations

Provided training to new and existing District Managers regarding multitasking and assisted in developing

new incentive programs to enhance company service efficiency

Revised employee handbook covering legality issues to protect company against lawsuits

Collaborated with Franchisor to ensure proper procedure implementation

Supported in opening of new restaurants in Germantown, MD, Silver Spring, MD and Milford, DE

District Manager and other Various Positions:

Potomac Foods Group ■ Gaithersburg, MD

Started as assistant Manager in August of 1990

Promoted to General Manager in 1995

Promoted to District Manager in 1998

Promoted to Director of Operations in 2000

Oversaw seven restaurants with sales equaling $14 Million in gross sales per year at Potomac Foods Group in

Gaithersburg, MD

Extensively directed seven restaurant managers, 14 assistant managers and 120 employees

Ensured proper execution of procedures to maximize profitability

James Stefanic ■ Page 2 of 3

J AMES S TEFANIC 301-***-****

4004 Violets Lock Ct. Point of Rocks, MD 21777 *********@*******.***

EDUCATION TRAINING

AND

~ Basic Management Training ~

~ Business Speaking courses ~

~Train the Trainer~

~ Advanced Guest Service ~

~ Serve Safe Certified ~

PROFESSIONAL AFFILIATION

~ Vista Research~

~ Advisory Board for Draw the Line ~

~ Global Employment Agency ~

COMMUNITY INVOLVEMENT

~ Draw the line ~

~ S.I.S.T.E.R.S.~

~Board of Directors Canal Run HOA~

James Stefanic ■ Page 3 of 3

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