Human Resources Manager for international health care company 20+ year

916-***-**** • ******.****@*******.***

Patti Phillips

**** ****** **., **********, ** 95864 • 916-***-**** • ******.****@*******.***

Patti Phillips

Objective

Experienced HR professional looking for role where my Human Resource experience and strong organizational

skills will be beneficial in supporting business goals. Experienced in leading recruiting efforts, supporting

diversity and affirmative action goals, managing employee relations, provided training, benefits consultant,

safety leader, and managing worker’s compensation experience. My HR role has become increasingly complex

with each integration the company has gone through. I look forward to utilizing the broad scope of my

experience as a positive change agent.

E xperience

1991 to present

Aetna (formerly Coventry Health Care) Sacramento, CA

2014 HR Advisor – In this newly developed interim role, I received extensive training to learn and assimilate to

the Aetna centralized HR model. I was able to quickly learn new policies and procedures. I have successfully

learned to use new technologies and learned to use new tools (AccessHR, e.service, Quickbase, Siebel) in order

to complete tasks to assist legacy Coventry managers so that they could quickly adapt to a new way of doing

things, and see the Aetna self-help model as positive change.

2010 – 2013

Coventry Health Care Workers’ Compensation Sacramento, CA

Manager, Human Resources

Responsible for managing the centralized recruiting function for the W/C Division. Managed day to

day activity of 4 full time recruiters filling an average of 650 positions a year.

Responsible for employee relations issue resolution for employees in the W/C Division. Manage a team

of 3 full time HR Generalists as well as 1 HR Assistant.

Responsible for writing and maintaining the annual Functional Affirmative Action Plan for the W/C

Division. Respond to EEOC charges.

2007 - 2010

Coventry Health Care (formerly First Health) Sacramento, CA

Human Resources Consultant

This was a promotion in level of HR generalist responsibilities providing regional/ remote

support to the Coventry Workers’ Comp Division.

1991 – 2007

First Health (formerly HealthCare COMPARE) Sacramento, CA

Human Resources Generalist

Responsible for all H/R functions at a regional office for a large, national managed health care

company with increasing responsibility through mergers and acquisitions creating rapid growth.

Well versed in California employment

Specialized in benefit administration – coordinated with corporate office in planning and administering

the annual Open Enrollment process. Researched and helped resolve benefit issues.

Responsible for managing the recruitment process for multiple departments in multi-state locations,

interacting with all levels of management to discuss sourcing strategies including colleague referrals,

916-***-**** • ******.****@*******.***

Patti Phillips

on-line services, advertising, and career fairs.

Employee Relations/counseling/disciplinary actions

Delivered mandatory employee training (Diversity, Harassment, Safety, etc.)

Developed corporate-wide Kronos time keeping training.

Participant in the corporate job evaluation committee responsible for evaluating and grading positions

for the compensation plan.

Responsible for the administration of all FMLA and disability leaves of absence for the multiple state

locations; issue notification letters; track colleagues on leave; expertise in California leave laws.

Assist our corporate payroll department in the resolution of any payroll related issues.

Established and maintained the regional Safety Committee and ensured compliance, maintaining

records and led required quarterly meetings. Ensured CPR training and certification was received.

Responsible for developing company Injury and Illness Prevention Plan and the Emergency

Preparedness Plan to meet OSHA requirements.

Education

Clarion University of Pennsylvania Clarion, PA

B.S. Elementary Education

Dean’s List

Professional Memberships

SAHRA – member since 1994

Summary

Well organized, results oriented HR professional with proven skills in administration, employee relations,

recruiting, and training skills. Highly effective in motivating and directing employees, with exceptional

interpersonal and written communication skills. Skilled in working with staff to assess, evaluate, and resolve a

wide range of training and performance issues.

PROFESSIONAL ACHIEVEMENTS

Direct experience in the following areas: Project team leadership, consulting techniques, meeting

facilitation, strategic planning.

Administered a variety of HR programs to ensure consistent application of policies and procedures.

Assisted with the evaluation of HR and work-related problems and worked with peers and upper level

managers to determine effective resolution to issues among employees.

Recruiting: screened for qualified candidates; scheduled and conducted interviews; completed

reference checks; helped to make recommendations for ideal candidates for positions. Maintained

records, files and statistics as required by law and to support the EEO Affirmative Action Plan or other

related programs. Responsible for writing and maintaining the W/C Functional AAP.

Facilitated a compliance audit through to a successful completion.

Assisted with communication of various HR programs including new hire/benefit orientations and open

enrollment meetings when appropriate.

References

References are available on request.

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