Customer Service Sales

DOREEN M. BIERMAN 908-***-****

** ********* *****, ********, ** 07728 ******@*****.***

OBJECTIVE

To find a challenging position in the customer service, healthcare or human resource field.

The position should allow for career growth opportunity.

SELECTED SKILLS

Detail-oriented independent self-starter

Proactive team leader and trainer

Decisive, tenacious, goal driven salesperson and event planner

Reliable, dependable, experienced administrative assistant

PROFESSIONAL EXPERIENCE

Marshalls, Manalapan, NJ

District Secretary, Cash Office Associate May 1999 - Present

Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash,

checks, or other forms of payment to banks and performing basic book keeping work.

Perform all office duties, such as purchasing, communications, maintaining records management database for

sales, loss prevention, human resources, marketing and publicity.

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board,

and other meetings, including making any travel arrangements for executives.

Recruit talent and conduct initial interviews and submit or reject prospective management candidates to

district manager.

Assistant Store Manager, Human Resources March 1998 - April 1999

Provide current and prospective employees with information about policies, job duties, working conditions,

wages, and opportunities for promotion and employee benefits.

Plan, organize, direct, and coordinate the personnel, and training activities of a store location.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees,

and administering disciplinary procedures.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

Maintain records and compile statistical reports concerning personnel -related data such as hires, transfers,

performance appraisals, and absenteeism rates and ensure compliance with legal requirements.

Tiffany & Co. New York NY

Corporate Account Representative November 1988 - May 1995

Develop and maintain contact with regular and prospective customers via phone and visits to demonstrate

products and capabilities, explain product features, and determine additional areas of sales opportunity.

Identify prospective customers by using business directories, following leads from existing clients,

participating in organizations and clubs, and attending trade shows and conferences

Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing

expense account reports.

Encore Catering, East Hanover NJ

Event Planner, Chef – Part Time Position June 1982 - November 1996

Consult with customers to determine objectives and requirements for events such as meetings, conferences,

and conventions as well as personal events such as weddings, showers and parties .

Coordinate services for events, such as accommodation and transportation for participants, facilities,

catering, signage, displays, special needs requirements, printing and event security.

Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs and

maintain budgets for each customer.

Direct and confer with staff at a chosen event site to coordinate details.

Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of

participants, and resolution of any problems that arise.

SELECTED PHILANTHROPY AND COMMUNITY SERVICE

Freehold Township Education Foundation

Trustee, Monte Carlo Night Chair May 2011 - Present

Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor

budgets, or to review administrative procedures and event progress.

Evaluate and select providers of services according to customer requirements.

Design and implement efforts to publicize events and promote sponsorships.

Hire, train, and supervise volunteers and support staff required for events.

Maintain records of event aspects, including financial details.

Conduct post-event evaluations to determine how future events could be improved.

Review event bills for accuracy, and approve payment.

West Freehold School PTO - Secretary, Executive Board September 2008 – June 2010

Freehold MOMS Club - President July 2003- June 2005

EDUCATION

KPMG Peat Marwick, New York, NY –Managing Personal Growth May 1992

Careers for Women, New York, NY - The Sales Course September 1989 - June 1990

County College of Morris, Randolph, NJ – Marketing September 1984 – June 1985

Union County College, Cranford, NJ – Marketing September 1982 – May 1983

Union High School, Union, NJ – College Prep June 1982

Recognition in Who’s Who among American High School Students

References Available Upon Request

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