Customer Service Manager

Pruthul Parikh

Phone: 615-***-**** Email:*********@*****.***

To obtain a full time position with a dynamic corporation which requires technical, problem solving, and

leadership skills with an opportunity for advancement.

EDUCATION: Bachelor of Science, Major In Electrical and Computer Engineering; Minor in Economics

May 2008, Rutgers University, NJ

TECHNICAL SKILLS:

Applications: Sapphire Management Suite, Offender Management System, MS Excel, Word, PowerPoint,

Project, Visio, Access, SharePoint, Google Docs

Programming Languages: C++, Matlab, Pspice

Certification Course: Intro to PLC Programming (76 hours completed course work)

PROFESSIONAL EXPERIENCE:

Flucon Automation Inc. May 2012 – May 2014

Role: Marketing Manager

• Manage a group of five in order to promote company products such as I/P (current to pressure)

transducers, Limit Switches, PID controllers, RTD, Thermocouples, solid state relays and system

integration.

• Improve product marketability and profitability by researching, identifying, and capitalizing on market

opportunities

• Improve product packaging and coordinating new product development

• Sustain rapport with key accounts by making periodic visits and explored specific needs and anticipated

new opportunities

Kailash Investment Inc. J une 2008 – April 2012

R ole: R etail Manager

• Retail industry experience working with customers and vendors/suppliers each day for buy and sell

transactions with consumer products and services

• Used Sapphire Management Suite in order to maximize profits, reduce expenses and streamline

operations

• Managed day-to-day store operations using other tools such as MS Excel, Word and MS PowerPoint

applications

• Supervised a team of ten employees including hiring and training, time reporting, and scheduling

• Ensured quality customer service, and health and safety regulations are met

• Provided daily and monthly accounts to store accountant to manage financials

• Managed and motivated a team of ten employees to increase sales and efficiency

• Provided a complete chart of month by month sales figures and forecasting future revenue by researching

categorized products and market trend

• Dealt with staffing activities such as interviewing potential staff and performance reviews

• Toured the sales floor regularly in order to identify customer needs and explain cost and benefits of

purchasing merchandise being offered to customers

• Maintained awareness of market trends in the retail industry, understanding forthcoming customer

initiatives and monitoring marketing strategies

• Initiate changes to improve the business, e.g. add products that are not available in the local market to

provide change to existing customers and ensure new business

Innovative Business Concepts, Inc. May 2006 – September 2006

Role: Quality Assurance Intern

• Summer internship working with a team of five IT consultants on Offender management System

• Assisted the project team in analyzing system requirements and document solution design

• Attend meetings with the client to gather information for detailed system requirements

• Gained extensive knowledge of the software development lifecycle working with the team through

requirements, design, development and testing process

• Completed the project and ensured that the system was functioning according to the client requirements

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