Software Management
Resume:
MARVIN J. WINGFIELD **** BAYLIS COURT, BELCAMP
MARYLAND 21017
*******@*****.***
OBJECTIVE
Seeking a responsible position with growth potential and over 15 years of proven skills, analysis and leadership that will contribute to successful projects and assignments.
EDUCATION
Information Technology, Bachelor of Science September 2008 – May 2011
University of Phoenix, Phoenix, Arizona
Information Technology, Associate of Arts January 2007 – September 2008
University of Phoenix, Phoenix, Arizona
Microsoft Desktop Technician, Certificate September 2006
Systems Source, Hunt Valley, MD
Computer Operations, Certificate September 1985
Computer Learning Center, Camp Hill, PA
EXPERIENCE
LAN Administrator, December 2003 – Present
Kennedy Krieger Institute, Baltimore, Maryland
Works in conjunction with Helpdesk responding to and resolving end-user service requests including but not limited to: LAN connectivity issues; network printer configurations; resolving intranet/internet access problems; granting file access; changing permissions; memory upgrades; performing software installs/upgrades and configuration; PC and peripheral installs/upgrades and configuration; troubleshooting and replacement of motherboards, memory, hard drives, sound cards and other components; activation of network drops; assisting with departmental moves.
Installs and integrates local client PC's to the LAN, configures and tests file paths to appropriate servers/folders, and tests network printing capabilities. Creates and manages users/user groups in the directory structure, configures TCP/IP protocols and determines and assigns security permissions.
Utilizes imaging software to create workstation images. Installs proprietary and vended software applications. Troubleshoots and resolves error messages, and software conflicts.
Manages the integrity and security of workstations, various servers, server software, and user files.
Troubleshoots and repairs LAN connectivity problems, activates drops, and coordinates the repair of damaged or malfunctioning cable.
Researches, tests and deploys new products, enterprise software releases, and upgrades used to enhance, protect, and secure the IS infrastructure. Works with user community to analyze needs, and provide solutions. Educate and train user community on new technology and various proprietary software applications supported by IS.
Recommends new technologies to improve system efficiencies, enhance end-user functionality, standardize systems, and reduce costs. Assists in developing internal IS policy and procedures and recommends plans for hardware/software upgrades and rollouts. Escalates unresolved problems and updates notes in the Altiris Management database.
Desktop Administrator
Works in conjunction with help desk, responding to and resolving end-user service requests that must be addressed in the field. Troubleshoots desktop hardware and basic network connectivity problems. Resolves technical problems, and updates notes in the Altiris database. Escalates complex problems that are unable to be resolved to the next level support, and updates Altiris database. Responsible for PC setup, installations, configuration, and maintenance of new and repaired local client computing hardware. Adds local client PC's to the LAN, tests file paths to appropriate servers, folders, and tests network printing capabilities. Troubleshoots error messages, software conflicts, removes/ installs proprietary software and vended applications as necessary.
Resolves intranet access and email problems. Performs routine scheduled software installations and operating system upgrades as directed. Performs memory upgrades, hard drive replacements, sound card replacements, and other component specific repairs as needed. Handles multiple project responsibilities simultaneously, to prioritize work and resolve technical emergencies as they may occur.
Help Desk Analyst
Maintained and supported the Institutes help line. Responsible for a working knowledge of the user interface and applications associated with the institutes AS400 system. Responsible for using the institute's problem tracking and resolution software to assign technicians to problems, and to track their resolution and to bring to management's attention any problems not being resolved in a timely manner. Responsible for the production of feasibility and/or detail specification Responsible for maintaining all documentation, statistics, reports, and/or other management information in a concise and appropriate manner, abiding by all departmental technical and operational standards. Maintain an adequate library of support materials, and documentation to assist IS users in the institute. Educate end user by providing the appropriate level of training for applications that are supported by the IS department.
Computer Operator III June 1992 – November 2003
Administrative Office of PA Courts, Mechanicsburg, PA
Systems Administrator for large scale computer system - IBM AS/400
Supported over 576 District Justice Offices, 2,500 end users. Performance tuning, installation of OS, upgrades, backups, disaster recoveries/reloads, patches and pc installs. Provide technical support on the phone. Arrange for vendor service and followed up to ensure completion of tasks/calls
Assisted in training and supervising staff in all operations.
Data Processor Seaman December 1983 – December 1989
United States Navy, Harrisburg/ Philadelphia, PA
Skills
Symantec Endpoint Protection Anti-Virus
Altiris Management Console
Active Directory
Checkpoint Encryption
Dell Data Protection Encryption
Remote Access
Citrix
Symantec’s PC Anywhere
RDP (Remote Desktop)
VMWare View Client
Operating Systems
Windows Vista/XP/Windows 7 Professional 32/64 bit
IBM AS/400 Mainframe
Cabling
Pulling wire
Tone testing
Desk side support hardware
On Call After hours
Certifications
Dell Education Services for Technical Support
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