Customer Service Sales

Brandon James Elliot

Email: *****************@*****.***

Career_Summary

As a charismatic and dynamic manager, my employment history is rich with

personalized, professional customer service and business development. I

am tenacious in building strong relationships with internal and external

business partners. I am committed to both following and driving new

challenges and change, as well as keeping up with the routine necessities

that maintain an efficient, organized and productive work environment. I

show exceptional leadership and mentoring skills with a desire for

fostering development of self and associates. I have an eye for detail

and am a critical thinker who will also look outside the box.

Accomplished in:

Salesmanship/Customer Service Developing Clientele

Accurate Ordering/Inventory Leadership and Training

Control

Problem Solving Time Management/Organization

Professional_Experience

October 2005 to Present - Fortinos Ltd.

March 2010 to Present - Seafood Department Manager

Fortinos, Plains Road, Burlington, ON

. Increased sales 5.5% annually by establishing and retaining customer

loyalty

. Responsible for operations and profitability of a $1,100,000 annual

sales department

. Trained newly hired seafood managers for other Fortinos locations

. Hired and trained all seafood department staff; minimized employee

turnover

. Maintained weekly logs of sales, purchases, shrink, labour and

inventory

. Assisted in development of the current format for Fortinos fresh

seafood displays

Nov. 2008 to Mar. 2010 - Interim Asst. Meat Mgr., Union Steward, JHSC Co-

Chair

Fortinos, Lakeshore and Brock, Oakville, ON

. Refined Sales skills; selling to hundreds of customers weekly

Responsible for ordering fresh and frozen meat product according to

sales movement

Developed ability to properly identify and efficiently wrap cuts of

meat

. Learned basic meat cutting skills; use of production planner

Oct. 2007 to Oct. 2008 - Seafood Department Manager (1 Year Contract)

Fortinos, Lakeshore and Brock, Oakville, ON

. Directed all seafood employees to secure efficient and courteous

customer service

. Made a concerted effort to maximise sales goals and profitability

. Organised damages and recalls; vigilant in seeking return credit

. Scheduled and coached employees with patience and understanding

Nov. 2006 to Sept. 2007 - FT Seafood Clerk, Union Steward, JHSC Co-Chair

Fortinos, Lakeshore and Brock, Oakville, ON

. Consistently improved accuracy in fresh, frozen and supply orders

. Refined ability to merchandise full-serve and self-serve displays with

flair

. Developed friendly relationships with store clientele and employees

. Upheld the rights of union members under the contractual agreement

. Met monthly to identify and suggest solutions to store health and

safety concerns

Oct. 2005 to Nov. 2006 - Part-time Seafood Clerk

Fortinos, Plains Road, Burlington, ON

1. Learned opening, closing and day duties of the department with

enthusiasm

2. Went above and beyond in salesmanship to achieve customer satisfaction

3. Developed a good knowledge of seafood as well as a strong work ethic

Oct. 2004 to June 2005 - Merchandiser

Shoppers Drug Mart, Appleby Line, Burlington,ON

4. Built end displays, signage and labels in an aesthetically pleasing

arrangement

5. "Faced" and maintained shelf stock using overstock and load shipments

July 2002 to Dec. 2002 - Inventory/Shipping

Radian, Oakville, ON

6. Responsible for keeping track of parts on hand and arranging their

locations

7. Accurately picked and packaged parts based on order sheet

8. Lead and directed an inventory team of five to re-align radio tower

part storage

Education

2013 - Lift Truck Safety Class 3 Code 2, Class 2 Code 3

. Forklift One

2011 - Certified Food Handler

. Halton Regional Health Department

2009 - First Aid and CPR

. St.John's Ambulance

2007 - Joint Health and Safety Certification

2003 - Business (Marketing) Diploma

. Mohawk College Applied Arts and Technology, Hamilton, ON

*Recipient of "Wal-Mart Marketing Award"

*Represented Mohawk in OCMC (Ontario Colleges Marketing

Competition)

2001 - General Arts and Science

. Mohawk College of Applied Arts and Technology, Hamilton, ON

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