Customer Service Technician

Carlos L. Cummings

**** *. ****** ***** ****, Apt 336, Irving TX 75063 347-***-****

*******@*****.***

Experience 2/1/1993- 6/19/2010 Verizon, Brooklyn NY

* Customer Service Rep

* Consumer Field Technician

* Enterprise/ Special Services Field Technician

8/2011-1/2012 DART PD, Dallas TX

3/2012-Current SOS Security LLC, Dallas TX

Verizon Telecommunications Feb. 1993- Jun. 2010

Customer Service Representative

Feb. 1993- Jan. 2000 NYTel/ NYNEX/ Bell Atlantic- Brooklyn,

NY

* Customer service rep.- Job responsibilities included

providing billing, orders & sales assistance to

residential consumers through inbound & outbound calls at

call center.

* Account collection rep.- Job responsibilities included

taking action against delinquent and high risk consumer

accounts .

* Account collections acting manager- Job responsibilities

included encouraging team members to meet service &

collection quotas and disciplining team members for

unprofessional behavior towards consumers in the absence of

office managers.

Consumer Field Technician

Jan. 2000- Mar. 2006 Verizon Brooklyn, NY

* Field Technician- Job responsibilities included the

installation & maintenance of residential telephone

services.

Enterprise & Special Services Field Technician

Mar. 2006- June 2010 Verizon, Brooklyn, NY

* Job responsibilities included installation & maintenance of

telecommunication services for small business and gov't

accounts including installation & maintenance of hi-

capacity analog & digital circuits.

DART PD- NCTCOG Police Academy

Aug. 2011- Jan. 2012 Dallas TX

- Police recruit

SOS Security LLC

Mar. 2012- Current Dallas, TX

Security Officer

- Loss prevention post assignments take place at specially

assigned high end retail locations as needed i.e. Luis

Vuitton, Gucci, Faconnable, LaCoste, Christian Dior etc.

at North Park, Galleria, Highland Village, and Premium

outlet malls. Job responsibilities include intense

observation of consumers & inventory.

- TD Ameritrade Jan. 2013- Mar. 2013 Job responsibilities

included periodic internal & external patrols of

TDAmeritrade facilities, and control room

responsibilities of camera surveillance & employee badge

access control

- Barclays Technology Center Mar. 2013- Jul. 2013 Job

responsibilities included Stationary post at front

security desk pertaining of camera surveillance,

periodic patrol of facilities for safety precautions as

well as securing electronically stored data, and

employee and visitor badge management.

Security shift superisor

- Verizon Wireless Data Center Jul. 2013- Current Job

responsibilities include delegation of post

responsibilities such as periodic extensive patrol of

facilities, camera surveillance at front security desk,

badge access control, and clear and concise

communication with Tyco alarms and Facility dept.

Education John Dewey High School, Brooklyn NY

Sept. 1989- June 1993

Special Training Icon Services- Celebrity & VIP protection

Sept. 8- Sept. 12 2010

Center for Advanced Security

Studies- Executive Protection

Jan. 1 -Jan. 30 2011

(certificates can be furnished

upon request)

References References are available on request.

Contact this candidate