IT QA Manager
Resume:
Krishna Kandala
Mc Donald, PA-15057
Email:
**********@*****.***
PROFILE
. Over 16 years of experience in Software Quality Assurance and Testing
and Quality Management experience.
. 5+ years of experience developing and implementing QA processes and
leading software QA teams
. Experienced in managing a team of QA Engineers (Onsite/Offshore)
. Managed many QA Manual and Automation projects concurrently
. Setup QA Processes to successfully promote high quality products
. Managed multiple test environments across multiple systems
. Adept at writing comprehensive Quality Assurance Plans
. Coordinate and manage assigned projects to completion i.e Project
schedule, Resources, provide Testing estimates and other project
management activities
0. Proficient in Manual Testing and use of various Automated Test tools
in testing the product for conceptual, architectural and structural
flaws
1. Performed various levels of tests like Build Acceptance tests, Alpha
Acceptance testing, Beta Acceptance testing, User Interface testing,
Functional testing, Performance testing, Regression Testing,
Integration testing, System Testing and UAT
2. Experienced in preparing and executing software Audits
3. Utilized Quality Center 10.0, ALM, TestDirector and Test Manager for
storing, managing, and running all manual and automated test cases
4. Utilized QTP, WinRuner 6.0, Rational Robot and e-tester for Smoke and
Regression testing
5. Utilized Load Runner for performing and load testing
6. Expereienced in life cycle processes utilizing SCRUM and Waterfall
methods.
TECHNICAL SKILS
Languages : HTML, Java, JavaScript, SQL, JCL, Visual Basic 6,
C.
Testing tools : QTP, LoadRunner, ALM 11.0,TFS, Test
Manager, JIRAand e-tester.
SQL Query tools : AQT, Golden32, TOAD 6.4.
Operating System : Windows 2000, Win XP,Win 7, MVS, UNIX and Linux
Database : ORACLE 8.X, DB2 7.1, SQL Server 2008 and MS
ACCESS
Middleware : MQ Series, Weblogic 9.0, WebSphere, and PQEdit
V121
Browsers : IE, Safari and Firefox
Defect tracking tools : Clear Quest, QC 10.0, ALM 11.0, PVCS Tracker, Team
Track, StarTeam,
JIRA and Filenet.
EXPERIENCE:
IT QA Manager
Oct 08 to till date
EDMC, Pittsburgh-PA
Education Management Corporation is among the largest providers of private
post-secondary education in North America, based on student enrollment and
revenue, with 89 locations in 28 U.S. States and Canada.
RESPONSIBILITY: Report directly to VP of IT Operations
. Designed and implemented official EDMC QA process.
. Oversee all QA Testing activities.
. Recruited and managed 10 QA Engineers including Contractors
(Onsite/Offshore)
. Managed QA Manual and Automation projects concurrently
. Manage multiple test environments across multiple systems
. Introduced and established automation and performance testing to a
completely manual test organization
. Setup QC 10.0/ALM 11.0 as a Test Case amd Defect Managemenet tool
. Upgraded QC 10.0 to ALM 11.0
. Designed and implemented official EDMC Test Case Development process.
. Provided demo to Product Development team on QA process
. Participated in SDLC meetings and integrated QA methodologies
throughout the software product life cycle
. Established processes for test planning, bug tracking, escalation
management, and milestone criteria.
. Developed QA Scorecard and associated dashboards in ALM using Project
Planning and Tracking feature.
. Introduced Automtaion using QTP and automated Smoke tests and
Regression tests.
. Provided technical reviews for developers within Ed systems.
. Performed hands-on Functional, Regression and Performance testing of
various Ed systems applications.
. Provided accurate estimates of QA/Testing activities.
. Created and executed LoadRunner test scripts for all Student/Faculty
facing applications
Quality Technologies: Quality Center, ALM, QTP, LoadRunner, Jira, TFS, HP
Sync
QA Lead/Test Engineer
Union Switch&Signals, Pittsburgh
Oct 05 to Oct 08
US&S is a provider of design, manufacture and service of signaling,
automation and control equipment and systems for the railroad and mass
transit industries worldwide.
RESPONSIBILITY:
. Designed and documented detailed test procedures that verify
requirements and exercise software functionality.
. Conducted test procedure reviews with Software/Applications Engineers
and IT Managers.
. Performed thorough reviews and provide constructive comments on system
and software requirements, design, interface, and other requirements-
related documents.
. Performed various types of testing like Functional, Integration,
System and Regression testing.
. Aided in the design and implementation of custom natural language for
use with internal test automation.
. Generated custom test automation framework requirements for Traffic
Control features
. Assisted with the design for the test automation tracking metrics used
to ensure that the manual steps were 100% scripted in automation.
. Participated in FAT (Factory Acceptance Testing) with customers.
. Managed Test Techinicians and their Test efforts from development to
Production.
. Identified improvement to QA process and facilitates implementation.
. Provided coaching and guidance to junior engineers with regard to
testing methodology.
. Provided accurate estimates of testing activities.
. Prepared Requirements Tractability Matrix (RTM).
. Represented QA in project team meetings and communicated results
. Re-test fixes.
. Created and executed automated test scripts.
QA Lead
July 04 to Oct 05
CEI, Pittsburgh, PA
CEI is a strategy, technology architecture and software consulting company.
CEI provides contract programming, technical project management and
eBusiness integration services to clients across the United States. CEI
follows a methodology that employs Capability Maturity Model (CMM), Agile
and eSCM practices to take client projects from strategy to deployment
quickly, efficiently and on-budget.
RESPONSIBILITY:
. Prepared and implemented the QA plan for all the internal projects.
. Represented QA in project team meetings and communicates results.
. Documented the status of the Change Orders.
. Approve and sign-off on key deliverables.
. Developed tests to prove that all customer requirements are satisfied.
. Prior to release verify that all requirements and approved change
requests have been implemented.
. Participated in the root cause analysis of all production related
defects.
. Assisted in defining the role for QA Analysts.
. Provided process related training to all Delivery Department
Employees.
. Responsible for the UAT Sign-off with Customers.
. Prepared and run audit checklists for all the internal projects.
. Run Defect review and Go-No-Go meeting.
. Attended design, functional and test case review meetings.
QA Engineer
May 02 to July 04
FreeMarkets, Pittsburgh, PA
FreeMarkets is the leader in providing companies with software, services,
and information for Global Supply Management (GSM). FreeMarkets' GSM
solutions help companies to lower costs, reduce risks, and increase
profitability by improving their supply management processes and expanding
the reach and capabilities of their supply management organizations.
RESPONSIBILITY:
. Mentors and trains QA Engineers in writing test cases and
accomplishing test objectives
. Verifies that software and applications are coded according to
specifications
. Creates and executes test cases with test data and documents test
results for all testing phases (functional, integration, regression,
and system testing)
. Creates QA time estimates for project plans
. Attends walkthroughs (design, functional and test case) for assigned
area modules
. Re-test fixes
. Works with software/applications engineers, other QA engineers,
technical writers, and technical operations team members, as needed,
to ensure quality and the successful rollout of new applications or
features
. Created and executed automated test scripts for Build Acceptance and
Regression Testing.
. Assist with performing application smoke testing in Production.
Senior QA Engineer Sept
01 to April 02
CTI - Pittsburgh
BNFL and CTI are prime contractors to US Dept of Energy at Idaho National
Engineering & Environmental Laboratory.
. Developed test plans and designed test case architecture using Test
Manager for a team of 4 members
. Conducted regular scheduled meetings including weekly QA status
meeting, weekly RTQA meetings and milestone checkpoint meetings.
. Records discrepancies between code and specifications
. Created SQL queries with various query tools such as TOAD, and Benthic
Golden32 to ensure Oracle forms queries, inserts, updates and deletes
the data.
. Performed various types of testing like Functional, user interface
testing, backend testing and User acceptance tests.
. Performed integration test to ensure each element of the application
correctly functions with all related elements as specified in the URS
documentation.
. Investigated, recorded and monitored all defects on ClearQuest.
. Executed test cases using Rational Robot scripts through Test Manager.
. Coordinated with Developers for defect analysis and performing
regression testing.
Environment: Oracle Forms 6i, Oracle 8i, Rational Suite V2001(Rational Test
Manager, Rational ClearQuest, Rational Robot)
Senior QA Engineer Aug
99 To Aug 01
Kana Communications, NJ
Kana Communications, Inc a provider of Internet-architect enterprise
relationship management (eRM) solutions delivers a broad range of world-
class, integrated e-business and interaction applications for both Internet
and Global 2000 companies. This global view includes managing the full set
of communications channels such as e-mail, Web, chat, instant message,
VOIP, phone and person-to-person, as well as e-business and communications
applications to integrate the marketing, sales and service functions.
RESPONSIBILITY:
. Extensively involved in writing comprehensive Quality Assurance Plans
7. Supervised team of 5 QA engineers for the product Kana Realtime 5.0
8. Performed various levels of testing like Acceptance Testing,
Functional testing, Installation and Upgrade testing, User Interface
testing, Performance testing, Stress testing and Regression Testing
against Windows and Unix Platforms.
9. Used WinRuner 6.0 for Functional testing on Windows applications
10. Created SQL queries with various query tools such as Advanced Query
Tool (AQT), Benthic Golden32, and MS-SQL for Backend testing and
reports integrity.
0. Tested for Data Migration using the Tool Informatica against SQL
Server 7.0 and Oracle 8.06 for multiple versions of Kana
1. Tested reports against various backend and browsers using the query
tools AQT and Golden32.
11. Documented and tracked defects.
12. Tested integration between Kana Realtime and Kana Response on MQ
Series
13. Utilized Mercury Interactive's TestDirector for storing, managing, and
running all manual and automated test cases.
14. Utilized Mercury Interactive's Load Runner 6.0 for performing
automated stress and load tests (High Volume- Multi User tests)
against Kana Web Client and Kana Server.
Environment:
Java, HTML, JavaScript, Web logic 5.1/6.0, IIS 4.0, Apache Server, Win NT
4.0, Unix, Oracle 8.06, Oracle 8I, SQL Server 7.0, SQL Server2000, DB2 7.1,
Filemaker Pro, Crystal Server 8.0, IE 5.01&5.5, Netscape Navigator 4.5.x,
4.6.x, 6.0, PQEdit V121, MQ Series
MCI WorldCom, CO
1998 - 1999
QA Engineer
Abbey National Bank, UK
1997 - 1998
Analyst / Tester
Silver line Inc
1995 - 1997
Analyst
References: Available upon request
Education: B.S in Engineering from Bangalore University 1994, India
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