Manager Service
Resume:
JEFF BOOTH
Hampshire, IL *****
********@*******.***
http://www.linkedin.com/pub/jeff-booth/2/485/697
SUMMARY
Sr. IT Manager with a proven track record of building and leading Global technology operation teams. Key strengths
include management, infrastructure technology, providing solutions, process, and procedures & making decisions under
pressure and in complex situations. Strong ability to turn complex business objectives & requirements into efficient,
manageable results. Expertise includes:
• •
Global IT Operations Technology Strategy & Integration
• •
Infrastructure & Virtualization Operational Efficiencies
• •
Vendor/Outsourcing Strategy New Business Initiatives
• •
Talent Development & Utilization Customer/Service Enhancements
PROFESSIONAL EXPERIENCE
HCL/DISNEY 01/2014 - PRESENT
Sr. IT Manager & Global Director of Wintel Operations
Direct oversight & Management of Onshore & Offshore support teams of 70+ for Disney Windows servers and Virtual environments,
managing operations in a 24 x 7 x 365 environment with a multi-tiered L1-L3 support teams responsible for over 3600+ servers & 400+
VMWare Clusters.
• Established Hardware monitoring by integrating HPSIM by alerting and ticketing on key KPI’s
• Microsoft Windows Server Cluster Service Improvement Plan that automated Cluster health and reduced down time and (35%)
incidents (50%)
• Established Customer trust and strong team with purpose, stability, cadence & direction
• Refine & built team processes (ESX Host patching, vCops integration, SSO 5.1 to 5.5 Upgrade, VMHost Check, Cluster health
check)
• Expand/Grow Virtual server environment, In process of integrating support for 6700 additional Windows/Linux Servers and
3300 Physical servers
• Big Fix optimization by implementing process changes
• Enable team to implement Automation throughout the environment
MOTOROLA SOLUTIONS INC. SCHAUMBURG, IL. 03/2000 – 07/2013
Sr. IT Server & Virtualization Manager (09/2011 – 07/2013)
Direct Oversight & Management of two team Architects, 4500 Windows, Linux & UNIX servers, all Motorola Virtualization efforts,
$30M server budget, Review & approval of all architecture for Linux/Unix & Windows solutions including data center locations, storage
and strict N+1 disaster recovery requirements. Owned the Server Transformation/Virtualization CIO Top project which had a $3M
budget.
• Saved $4.5 Million in Server service/storage reductions in a 3 month period (3/2013-5/2013) by removing idle services,
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Jeff Booth
adjusting SLA’s & finding/resolving billing errors
• Server Virtualization & Cloud Computing
• Established a Private Cloud virtual computing platform offering and SOW with CSC Biz Cloud (VCE - VBlock)
environment through CSC managed service Contract. All Critical MSI business applications were migrated/built in the
MSI Private Cloud.
• Established & Chaired the Virtual Governance Board of 20 members and created a new corporate governance policy
for client service delivery as well as review/approve Virtualization candidates
• Created Transformation SOW & agreement with CSC to transform 2400 servers that will save $2M annually
• Desktop & Application Virtualization
• Enabled the business & provided alternatives by Implementing Virtual Desktop environments for Engineering, Remote
users & Devices, Contractors, App/OS issues, PCI use & for Site Based Product Groups
• Establish Roadmap and use case targets that were implemented to enable the business and secure critical business
Intellectual Property (Secure VDI solution for Engineering)
• Continued optimization of the Citrix Application environment for 200+ business & Engineering Applications
Global Services & Americas Operations Manager (11/2008 – 09/2011)
Direct Oversight & Management for Global Compute infrastructure team of 15 direct staff members, 10 contractors, 24 Data Centers and
2 Managed Services contracts.
• Developed key skills sets and talent for support team and key initiatives
• Established Citrix managed service through RFP and environment technology refresh with IBM services
• Fully replaced environment of 200 legacy servers with 100 Servers (60% VM, 40% Physical) including Citrix
XenApp, NetScalers, Repeaters, Citrix Access Gateway. Service cost reduction of $1M in a $2M run budget
• Established a VDI Environment which includes load balancing of the VDI and Published applications to a Secure
connection to mobile devices (Smart Phones, Pads & Macs)
• Citrix Branch Office Repeater (New York-Melbourne AU) which resolved user application latency
• Established next generation Virtual Server environments & Managed Services
• Provided a managed run service through outsourced partner WiPro ($1M Annual Run budget)
• Upgraded/replaced a 13 Server VM Infrastructure with (5) IBM X5 Servers and doubled the VM capacity
• Consolidated support of VMWare Server Farms for Multiple major locations (Schaumburg, NY, CA, Bangalore) and
created a centralized management portal
• Transitioned a managed file service with service provider “Advanced Technology Services” and consolidated a six site MS
SharePoint environment saving $100K annually
• Replaced and Centralized a new Global Patching & Asset Mgt. Service
• Implemented Big Fix as a new standard replacing the Microsoft SMS environment for 4200+ Servers & 50,000
Windows & UNIX endpoints Worldwide
• Extended Global support model for six Northern California locations as part of multiple acquisitions
• Created an offshore L1 response support team to augment Global Operations using TaTa (TCS) Contractors
• Established the Server Operations separation blueprints for multiple Divestitures (Mobility, Home & Networks)
Global Server Manager (01/2007 – 11/2008)
Management of the Global Compute infrastructure and NA Operations team consisting of an accomplished team of 12 direct staff
members in 20+ locations supporting over 700 servers.
• Developed key skills sets and talent for support team and key initiatives
• Established Global Server Operations team, processes & standards for the Global Server Operations team including the
adoption of ITIL framework
• Assembled a two tier 24x7 support model to address staffing needs
• Implemented Global Server Monitoring Solutions using Microsoft System Center Operations Mgr & IBM Director for 4200+
servers. Reduced server downtime and defects by 200%
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Jeff Booth
Introduced 1st Production ESX 3.0 Virtual Server environments in two locations with 60 Virtual Servers
•
Regional IT Server Manager (07/2005 – 01/2007)
Management of the US Northwest Regional Operations team consisting of an accomplished team of 9 direct staff members in 20+
locations supporting over 500 servers.
• Completed 7 Americas West Site integrations integrating standard tools, processes & procedures
• Site Consolidation & Rationalization of Print Servers, AntiVirus servers, WSUS/Patch servers, SMS Servers,
Server Rooms for multiple businesses and sites
• Team Adoption of ITIL Incident & Change management using BMC Remedy
• Elimination & Migration of 500 NT 4 Servers & remediated NT4 Servers with Solid Core for NT 4 resulting in a
$1.8M savings
• Migration of legacy NT 4 Domains & systems
• Deployment of Major Citrix applications for 2000 Users (IBM Clear Quest) to streamline and provide a consistent
configuration
• Deployment of 7 Major Engineering Solutions - Customer Projects. (SixSigma Cockpit, Relex, EAMS, New Risk,
NTPT ClearCase build environment, Mercury Performance Center, ESSBASE, Quick Test Pro, NI License Mgr.
• Developed 64bit server image Process/Standard across all supported sites
• Consolidation of 30+ Web sites through a new Web Farm resulting in the elimination of 20 Web servers
Engineering Computing Windows Server Manager (06/2003 – 07/2005)
Direct Oversight & Management of the Local Site Windows Server Operations team which included 6 Windows Administrators at
Corporate headquarters in Schaumburg and Arlington Heights for Motorola Engineering groups
• Consolidated 3 IT Data Computer Rooms saving $700K annually
• Deployed newly established Windows desktop OS standard on Schaumburg campus for 3000+ users using Microsoft SMS &
OSD
• Established & consolidated WSUS, SMS, SAV & Server management tools in the Midwest region
• Created an Engineering IT Citrix Farm for Engineering applications and 1000 users
• Established Windows server standards and processes
• Established Standard Windows Server automated Build
• Centralized Desktop Application Packaging efforts through SMS to deploy Engineering desktop Apps
• Defined standard Network/Systems Performance Metrics for all supported servers
• Created and chaired Windows Standards committee to develop standards and foster innovation
• Deployed 20+ Windows server & Engineering applications solutions on time or ahead of schedule
Sr. Windows Administrator & Team Lead (03/2000 – 06/2003)
Site lead for all Windows Operations in the Radio Products & Accessories Engineering group
• Established tools standards and processes for 300 Windows Desktops and Servers
• Awarded top honors in security compliancy for all Windows systems for RPAD group
• Designed and developed IT management tools for deploying and managing all systems using Visual Basic,
Windows Scripting, SQL Server & Crystal reports
DUKANE CORPORATION, ST. CHARLES, IL.
Engineering IT Lead
Provided management & leadership for all Engineering IT Operations
• Established, Managed and Maintained Mechanical & Electrical Design environments
• Established, Managed and Maintained UNIX and Windows Server and User environments
• Managed Printed Circuit Board design environments & Design team
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Jeff Booth
EDUCATION
ELGIN COMMUNITY COLLEGE, ELGIN, IL.
AASET Associated in Applied Science of Electronic Technology
PROFESSIONAL DEVELOPMENT
• ITILV2 & SIX SIGMA YELLOW BELT
• MCSE, CNA
• AZURE & AMAZON CLOUD EXPERTISE
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