Management Technical Writer

Summary

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EDITOR AND WRITER WITH MORE THAN *0 YEARS' EXPERIENCE IN A VARIETY OF

PROFESSIONAL SERVICES AND TECHNICAL ENVIRONMENTS; EXTENSIVE EXPERIENCE

EDITING DOCUMENTS AT ALL LEVELS (SUBSTANTIVE, DEVELOPMENTAL, COPY,

PROOFREADING); ADEPT AT REVIEWING AND REORGANIZING DRAFTS, PROVIDING

WRITING ASSISTANCE, AND REWRITING PORTIONS OF DRAFTS; KEEN INTEREST IN

LEARNING NEW TECHNOLOGIES; PROFICIENT AT MANAGING MULTIPLE PROJECTS TO MEET

STRICT DEADLINES, INCLUDING AD HOC, QUICK-TURNAROUND EDITING; STRONG

ANALYTICAL AND RESEARCH SKILLS; EXCELLENT PEOPLE AND PROJECT MANAGEMENT

SKILLS; COMFORTABLE WORKING COLLABORATIVELY OR INDEPENDENTLY; EXPERIENCE

CREATING STYLE GUIDES AND FAMILIAR WITH STANDARD STYLE REFERENCES; ABILITY

TO DISTILL RAW INFORMATION INTO COGENT PROSE DIRECTED AT A SPECIFIC

AUDIENCE; DEDICATED TO INTERNAL AND EXTERNAL CLIENT SATISFACTION

Skills

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WRITING AND EDITING PRODUCTS

BROCHURES . BUSINESS PROCESS MAPS . MARKETING COLLATERAL . NETWORK

CONFIGURATION GUIDES . NEWSLETTER ARTICLES .

ONLINE HELP . OPERATIONS MANUALS . POLICY DOCUMENTS . PRESENTATIONS .

PROCEDURAL GUIDES . QUICK-START BROCHURES . REFERENCE MANUALS . STANDARD

OPERATING PROCEDURES . STYLE GUIDELINES . TRAINING DOCUMENTS . WHITE PAPERS

Technology Subjects

Data storage solutions . FAA program and contract management processes .

NASA HQ business processes and policies . Network management software .

Proprietary contract management software . Talent management software .

VA next-generation networking technologies . Video digital asset management

software for law enforcement

Tools

Microsoft Office 2010 suite (Word, Excel, PowerPoint, Visio) . Commercial

and proprietary Windows-based applications and utilities (RoboHelp,

SharePoint, Snag-It)

Recent Experience

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NORTH AMERICAN MANAGEMENT, INC., ALEXANDRIA, VA-04/2013 TO 09/2014

Senior Technical Writer and Editor

. Collaborated with NASA HQ Facilities and other division team leads to map

more than 20 complex business processes that facilitated process-

improvement decisions by Facilities senior management

. Analyzed and organized data to create Visio workflow diagrams,

accompanying narratives, and quick-reference brochures

. Self-edited all documents to provide high-quality deliverables

. Performed substantive edits and overall QA checks on Health & Life Safety

policy documents (500+ pages)

. Contract extended from 6 months to 17 months due to customer satisfaction

with work products

CEXEC, Inc., Reston, VA-03/2010 to 04/2013

Senior Technical Writer and Editor

. Functioned as the technical writing and editing SME for the PMO Team on a

multimillion-dollar FAA contract

. Maintained client satisfaction by elevating the quality of all PMO

documents through rigorous editorial/QA reviews

. Designed layouts and selected graphics for quick-reference brochures

. Determined the best presentation format for information and created

appropriate graphics and tables

. Wrote, edited, and maintained operations manuals, continuity of

operations guidance, and other contractually required documents

. Participated on a working group of senior CEXEC and FAA management to

develop PMO SOPs and codify Government-mandated criteria for contractor

evaluations

VeriSolv Technologies, Inc., Herndon, VA-10/2008 to 09/2009

Senior Technical Writer and Editor

. Served on the PMO Team for a multimillion-dollar VA telecommunications

support contract

. Directly supported the Director of the Enterprise Transport Service

Organization by writing and editing newsletter articles, presentations,

professional biographies, strategy papers, talking points, website

content, and white papers for various VA telehealth initiatives,

including Internet2 and IPv6

. Coordinated with technical experts and other consultants to successfully

complete and submit mandatory Government reports under a tight deadline

with minimal oversight

06/2008 to 09/2008-Worked as Proposal Coordinator on a temporary

contract with SP Systems, Greenbelt, MD

Plateau Systems, Ltd., Arlington, VA-09/2007 to 06/2008

Senior Technical Editor

. Served as editorial SME for three technical writers supporting a talent-

management software application

. Worked closely with writers to improve grammar and writing styles

. Created a teaching aid to address common stylistic and syntax errors

. Performed substantive and copy edits of operations manuals, user guides,

and online help

TranTech, Inc., Alexandria VA-02/2007 to 08/2007

Senior Technical Writer and Editor

. Planned, wrote, and edited a documentation/training suite for a video

digital asset management application for the Washington, DC Metropolitan

Police Department

. Contributed to the company's overall success by providing an overdue

contract deliverable

. Interviewed SMEs and learned the application to create user guides,

training manuals, quick-reference brochures, and task posters

Additional Experience

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01/2005 TO 02/2007

Worked as an editor and coordinator on various state and federal

proposal efforts for DC-area companies including CIBER, Inc.,

HAZMED, Inc., and Keane Federal Systems

11/2002 to 12/2004

Worked outside the technical communications field

09/1987 to 08/2002

Worked as a Senior Technical Writer and Editor in positions of

increasing responsibility for major software development

companies in Massachusetts:

. Data General, Senior Technical Writer: Interviewed SMEs and learned

proprietary and open-system software applications to write user manuals,

online help text, and reference guides for a wide variety of software

products; developed excellent working relationships with software

development and marketing groups to create accurate and timely

documentation; served as coordinator on several projects (developed

documentation plans and schedules, wrote documentation, and ensured that

team members had access to appropriate resources and met project

deadlines); mentored a junior writer; fulfilled a much-needed QA function

by serving as peer editor after the editorial group was disbanded during

a major layoff; received positive feedback from peers and management on

my editorial efforts; expanded my writing background by transferring to

the Marketing Communications group; increased the visibility of a major

strategic partnership by collaborating with senior marketing staff and

graphic artists to develop marketing collateral.

. Nortel Networks, Senior Technical Editor: Performed substantive,

developmental, and copy edits in a high-volume, fast-paced environment on

documents related to network management and network protocol

configuration; participated as a key stakeholder on a team that used

editorial best practices to develop a departmental style guide; ensured

that documentation met critical deadlines and quality standards by

cultivating solid working relationships with writers considered

"difficult"; worked closely with a junior writer to improve grammar and

presentation skills; enhanced the efficiency of the editorial group by

developing an internal guide that detailed editorial production

processes.

. EMC Corporation, Senior Technical Editor: Performed substantive,

developmental, and copy edits on installation guides, user guides,

operations manuals, and other documentation related to storage area

network (SAN) and other data storage solutions; processed a high volume

of documents, including several that had never been edited, which

highlighted the need for documentation QA among senior management;

collaborated with other editors to develop internal style guidelines;

mentored a junior editor.

Education

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MASTER OF SCIENCE - TECHNICAL COMMUNICATION, RENSSELAER POLYTECHNIC

INSTITUTE, TROY, NY

Bachelor of Arts - Interdisciplinary Studies (concentration in the

Humanities with a minor in Life Sciences), University of

Buffalo, Buffalo, NY

Professional Courses: Advanced Technical Editing, Editing for

International Audiences, Intensive Grammar Review, Usability Testing

Portfolio and References

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Available on request

Contact this candidate