Customer Service Human Resources

Laura Siebert

Active Job Seeker in Human Resources, Public Relations & Events Planning

Grayslake, IL

*****.*********@*****.*** - 847-***-****

Results-oriented Human Resources & Public Relations Manager with strong creative and innovative problem-

solving skills developed through education, personal initiative, and hands-on experience, which are the

foundations for excellent professional performance. Proficient working knowledge in the following key areas:

Market Research Events Planning Special Projects Technical Skills Presentations

Problem Solving Driven Public Relations Articles Customer Service Training

WORK EXPERIENCE

HUMAN RESOURCES/RECRUITING COORDINATOR

LTD COMMODITIES - Bannockburn, IL - August 2014 to Present

Played an integral role in hiring for the company's seasonal staffing needs by processing documents,

prescreening candidates, maintaining spreadsheets of data as well as completing many other tasks as needed.

• Managed hiring events on a weekly basis and preparing candidates for their interviews and on-boarding

processes.

• Collaborated with the Human Resources and Recruiting team to streamline efforts to meet deadlines and

staffing needs for the season. Assisted in orientations and new hire processes.

• Effectuated phone screens with applicants, adhering to policies of the organization and its applicant tracking

system and coordinated interviews across several departments.

• Lead one-on-one interviews with prospective candidates.

HR GENERALIST COORDINATOR

ABBVIE - North Chicago, IL - February 2014 to April 2014

Assisted with a large global HR implementation that included organization of multiple meetings, oversight of

travel, accommodation, conference room arrangements and catering for 35-60 individuals in Spain, Puerto

Rico, Germany and the United States.

• Collaborated with traveling AbbVie employees in procuring travel visas for both long and short term stays

in the US or abroad.

• Created travel visa letters in adherence with both American and foreign consular/embassy requirements.

HUMAN RESOURCES & PUBLIC RELATIONS MANAGER

LAKE COUNTY HOUSING AUTHORITY - Grayslake, IL - January 2012 to November 2013

Managed a variety of responsibilities including Human Resources, Public Relations and special event planning.

Oversaw 50-60 employees and assisted personnel with staffing matters such as interviewing, staff conflicts,

insurance, and time cards. Effectively motivated and supported personnel through varied matters.

• Successfully implemented the employee recognition program, known as the "Honorable Mentions Shout-out"

resulting in enhanced employee morale.

• Lead the agency in the development of new positions such as the Modernization Coordinator & Project

Engineer role, which included creation of the job description and posting of the position, reviewing résumés,

working with the department manager and on-boarding the selected candidate.

• Effectively published seven (7) articles within eighteen (18) months in the Daily Herald; with 2 pieces published

in the "Trib Local". (See attached listing of articles)

• Skillfully launched and maintained pages on social media, i.e. Facebook, Twitter and LinkedIn.

• Expertly developed and coordinated all aspects of numerous events, which were directed to over 400+ public

officials, community dignitaries, and residents.

TELLER

PNC BANK - Grayslake, IL - April 2010 to January 2012

RESEARCH ASSOCIATE

OPPORTUNITY INTERNATIONAL - Oak Brook, IL - November 2009 to April 2010

Thorough understanding of identifying and targeting prospects through technical skills and materials provided.

• Effectively conducted market research which identified prospective donors.

• Prepared proposals for prospective donors and developed materials and communications pieces to attract

and maintain donors.

Customer Service Associate

STAPLES - Mundelein, IL - May 2008 to August 2008

CUSTOMER SERVICE REPRESENTATIVE

DSW SHOES - Vernon Hills, IL - May 2007 to August 2007

Strong human relation skills demonstrated the ability to connect with customers and increase sales.

• Acted as a Customer Service Representative in the retail environments assisting customers with purchases

and exchanges.

• Identified customer needs through excellent communication skills.

ASSISTANT TO THE HUMAN RESOURCES DIRECTOR

STICKLEY INTERNATIONAL LTD - June 2005 to August 2005

Instrumental in communicating goals and objectives of the company to US companies.

• Effectively created a presentation explaining the role of Stickley International Ltd., for US corporate

headquarters, as part of the company's expanding operations outside the United States.

• Generated the English version of Stickley International Ltd.'s employee handbook.

EDUCATION

Masters in International Law

University of Kent's Brussels School of International Studies - Brussels, IL

LINKS

http://www.linkedin.com/in/laurasiebert

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