Customer Service Administrative Assistant
Resume:
MARY F. BARNETT
**** **** ******, *******, ** ***22
407-***-**** * ***********@*****.***
PROFESSIONAL EXPERIENCE
Hilton Grand Vacation Club Temporary
*/*/** ** **/28/14
Marketing Reservationist
Reservationist with the connection between the Marketing and Sales
Departments making sure all information is entered correctly to ensure
guests receive the utmost quality care.
> Microsoft Office 10
> Absolute Tenant 8.26
> Cognos - w/Eclipse and Lead Allocator
> Accuracy and Professionalism
> Data Entry for using Absolute Tenant and Cognos
Faneuil, Inc. Temporary
12/2013 to 4/2014
Call Center - Customer service support for customers signing up for
insurance for the Affordable Care Act program.
> Cisco Agent system 8.0
> Microsoft Dynamic CRM system 4.0
> Supply excellent customer service for customers looking to enroll for
insurance as required.
Carley Corporation
2/2011 to 12/2012
Media Integrator
> Data entry using customer based software to combine data and graphics
into one cohesive file for presentation in a classroom learning
situation.
Receptionist
> Greeted customers and answered phones.
> Made travel arrangements including hotel and air reservations.
> Made catering arrangements for meetings for program directors and
managers.
> Inventoried and ordered office supplies to provide entire office with
operational supplies for copier, printers and general office needs.
> Proficient in Microsoft Word, Excel and Outlook providing exceptional
letter writing and spreadsheets, type 60 wpm. Entry level knowledge
of Power Point application.
> Avid self-starter with strong communication and organizational skills.
Completed additional education
1/2009 to 8/2010
Acousti Engineering Company of Florida
3/2000 to 10/2008
Executive Assistant
> Event planning for tri-annual managers' meetings including all hotel,
food, travel and support materials.
> Managed company cell phone program providing customer service support
for 420 phones and reconciliation of invoice to improve cost control.
> Managed enrollment program for company medical benefit plan providing
customer service to employees with issues, questions and needs for
additional materials.
> Managed office to provide entire office with operational supplies for
copier, computers, printers and general office needs.
> Proficient in Microsoft Word, Excel and Outlook providing exceptional
letter writing and spreadsheets, type 60 wpm. Entry level knowledge
of Power Point application.
> Avid self-starter with strong communication and organizational skills.
First Communications
11/1994 to 03/2000
Administrative Assistant
> Provided clerical support to sales and marketing staff, checking
applications for accuracy.
> Managed office to provide entire office with operational supplies for
copier, computers, printers and general office needs.
> Provided customer service to customers with issues in regards to long
distance telephone service.
> Proficient in Microsoft Word, Excel and Outlook providing exceptional
letter writing and spreadsheets, type 60 wpm.
EDUCATION
Le Cordon Bleu School Orlando 01/2009 to
08/2010
> Education in culinary arts. Associates Science Degree.
Skills
> Microsoft Word - 60 WPM
> Microsoft Excel - intermediate
> Microsoft Outlook - intermediate
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