Customer Service Administrative Assistant

Laura Poma

**** *. **** ***

Westland, MI *****

Home/Cell phone: 734-***-****

Home email: ***********@*****.***

High quality work, community service, and teamwork have been a strong focus for me throughout my

career. I am applying for the Project Coordinator position you have available. Here are a few of my

qualifications.

Coordinator/Project Management:

Coordinate, plan and execute projects, conferences and events within compliance.

Manage and coordinate the creation, distribution and collection of documentation and reports

utilizing organized venues, i.e. SharePoint and Google Shared Drive, etc.

Thrive on handling multiple projects, tracking progress, meeting deadlines and fulfilling

requirements.

Known as a self-starter who completes and exceeds requirements.

Strong interpersonal, critical thinking, decision making, and problem solving skills.

Executive Administrative:

Over ten year’s professional experience working in executive level and medical environments.

Experienced at proactively anticipate needs and concerns as well as the ability to work

collaboratively with team members.

Excellent written and verbal communication skills

Go-to person:

Effective at building and maintaining important working relationships.

Enthusiastic at being the go-to person.

Naturally curious, investigative, creative and willing to take on various activities/duties to get

results.

Point Person to handle matters of highly sensitive and confidential nature.

Effective at listening and communicating (both written/verbal/email/IM/social media, etc) with

confidentially with executive officers, leadership team members and other high level

administrators, as well as the internal and external community members.

Computer Proficiency

SharePoint, Google Shared Drive, MS Office (Word, Works, Excel and Power Point) Visio,

Filemaker-Pro, Outlook, GroupWise People Soft, Business Objects, web applications and a

variety of company-specific systems and applications to manage, edit, compose presentations,

update data and track confidential and public information.

I look forward to discussing your needs and my possible contributions. Thank you for your time and

consideration.

Sincerely,

Laura Poma

Laura Poma

Laura Poma Resume

2619 S. John Hix Westland, MI 48186 734-***-**** ***********@*****.***

SKILLS AND ABILITIES

Broad and comprehensive business operations experience, including strengths in business operations, process

improvement, customer service, organization and project management.

Strong and responsible customer service focus work ethic with excellent attendance with ability to work

independently and as part of a team. Creative and flexible while obtaining results.

EXPERIENCE

Executive Assistant

7/14 to 10/14 at Physician Resources Management in Ann Arbor, MI

Provided advanced executive level administrative support to the President, CFO and 12 managers utilizing

SharePoint system.

11/13 to 5/14 at Henry Ford Wyandotte Hospital in Wyandotte, MI

Provided advanced executive level administrative support to the CMO and Medical Staff Department.

Promoted HFHS by participating in Community Company sponsored events.

Acknowledged best practices as Service Excellent Team Member.

Owner/Operator

1/95 to present at Laura’s Hair Salon - Own and operates in home hair salon (3 hours per week).

Administrative Assistant /Education Coordinator, CME Board Member

3/10 to 10/13 at Department of Anesthesiology Saint Joseph Mercy Hospital in Ann Arbor, MI

Provided advanced executive level administrative support to the Department Chair, Vice Chair, Director and

30+ Anesthesiologists. Managed departmental projects; medical education programs; and operational activities.

Assisted with surgery schedule and hospital on-call coverage.

Developed positive and effective working relationships while serving as Departmental Liaison.

Encouraged team building by participating in and encouraging company-sponsored events, served as Softball

Team Captain and participated as a rider on the SJMH WAM Team 2013 and 2014.

Took on, tracked, organized and communicated various projects:

o Improved departmental quality tracking systems in accordance with regulations.

o Designed and implemented departmental website and a departmental policies and procedures system

utilizing Google Shared Drive that provided quick and easy access for Medical staff.

o Enhanced Departmental Medical Resident/Student Program that provided efficiency and improved

outcomes.

o Improved Departmental Education Programs, Conferences and Meetings by utilizing advanced web-based

technology.

o Created SharePoint/Google Documents Shared Drive System for 100+ users.

Assisted in Continuing Medical Education Hospital improvements and expansion as CME Hospital Board

Member.

Coordinated departmental and companywide meetings including scheduling, meeting minutes and maintained

and tracked action plans.

Perfect Attendance Award

Substitute Teacher

9/09-12/12 at Professional Education Substitute Group

9/05 to 3/06 at Wayne/Westland Schools and Garden City Schools

Substitute taught in all subjects and grade levels in schools including special education and vocational classes.

Activities Coordinator

1/13 to 3/13 at Presbyterian Village in Westland, MI

Coordinated and participated in activities for memory loss and assisted living residents.

Administrative Assistant

7/06 to 5/09 at the University of Michigan in Ann Arbor, MI

Development Assistant, Surgery Administration Department-Development (2008 to 2009)

Provided advanced administrative support to co-workers in a 5+ team environment and filled in as the backup

Executive Assistant to the Department Chairman as needed.

Business Administrative Assistant, Plant Operations Accounts Payable and Payroll Office (2006 to 2008)

Provided administrative support to co-workers in a 10+ team and customer focused environment. Processed

highly technical UM business transactions.

Encouraged team building by utilizing Crucial Conversation techniques and as Department Wellness

Coordinator.

Created departmental reports that increased productivity.

Kept department updated on companywide events by volunteering at company events and attending

conferences (Graduation Ceremonies, Reunion Events, Fundraising Events, etc.) (CASE 2009, In house

Business Conferences, etc.)

Perfect Attendance Award

Human Resources Assistant

5/94 to 11/95 at Wellington Industries in Belleville, MI

Managed and processed all Human Resources duties including, record keeping for 250 employee manufacturing

plant, compensation, benefit administration, payroll-accruals and leave balances, employment contract

administration, grievance procedures, employee OSHA compliance, EEO laws, evaluations, employee

orientation, labor relations, employee discipline, exit interviewing and planned company functions and events.

Developed and implemented an employee recruitment and orientation program which increased employee

retention and a quick new hire availability to meet the changing company needs.

Set up an employee data system that gave management easy access to information and streamlined employee

evaluation process, which increased employee satisfaction.

Secretary

9/89 to 5/94 at Eastern Michigan University in Ypsilanti, MI

Senior Secretary, College of Education

Assisted staff, students and faculty with teaching requirements. Collected and prepared documentation and

forms for teacher state certifications.

Secretary, Custodial Department

Supported 8 Department Heads and served as the front desk receptionist. Processed departmental payroll and

Human Resources functions. Coordinated and staffed departmental meetings, functions and events.

Secretary, Office of Registrar

Front desk receptionist at a very busy customer focused environment. Processed college re-enrollments and

teaching certificates; and processed and filed records.

Initiated and completed various projects:

o Uploaded 5 year backlogged certification information, which brought departmental files up to date.

o Redesigned office forms that created efficiency.

EDUCATION

1993 BBA at Eastern Michigan University in Ypsilanti, MI

1985 Applied Science Associates of Sports Medicine Technology at Devry Technical College

1983 Cosmetology Diploma at Virginia Farrell’s Beauty School

VOLUNTEER

Sand Castles Grievance Facilitator May 2013 to present

Michigan Humane Society Special Event Volunteer 2011 to present

WAM Rider 2012 and 2013 Cheer Coach 2006 to 2010

Girl Scout Leader 2003-2006 Co-Op Preschool board member 2012/2013 school year

ESFJ Extraverted Feeling with Sensing

Radiate sympathy and fellowship. Concern themselves chiefly with the people around them and place a high

value on harmonious human contacts.

Contact this candidate