Manager Customer Service
Resume:
Alejandro Minchaca Montoya, Chem. Eng.
Calle Roma #7015-51 Privada Modena 440 W. San Ysidro Blvd. Apt. # 433546
Verona Residencial, Tijuana,B.C. 22654 San Ysidro, CA 92143
************@*******.***
Career Objective:
To develop in a World Class Corporation in a strategic leadership role; in a company who focus on
new technology development, customer service oriented and value the human resource as the pillar
of any business activity. A company that conduct business in a competitive worldwide market who
cares for responsible and sustainable development in harmony with the environment where it
operates and respectful of the communities that their operations has an impact on. Apply 25+ years
of experience in the Development, Permitting, Implementation, Start-up and Full Scale Operation of
Industrial Facilities in the USA and Mexico.
Experience:
May 2013 to Sep 2014 International Resource Recovery, LLC San Diego, CA
General & Environmental Manager.-
A San Diego, CA based Environmental Management Company who focuses on the development of
an International Resource Recovery and Energy Recycling Program, servicing California, Arizona,
Nevada and Texas markets.
• I design and implement a permitting program in the US and Mexico for the transboundry
movement of Hazardous Materials and Wastes to recover valuable resources (precious
metals, commodity chemicals and energy valuable content) to be used at fully authorized
Recycling and Energy Recovery facilities in Mexico.
• Responsible for the operations, logistics and day to day compliance program with over 7
regulatory agencies supervising all international movements across the US/Mexico border.
• Business Development from start-up to sales over $1.2 MM first year.
Apr 1994 to Mar 2013 Grupo Ambiental MinaTijuana B.C. / San Diego, CA
General / Environmental / Plant Manager
While Managing GAMINA, a consulting company servicing industrial, construction, environmental
and energy customers I lead and developed several industrial projects, including the following turn-
key projects:
• 1994 to 1998 STR Environmental Services, Inc. San Diego, CA
o Permitting: Including EIA, Risk Assessment, Recycling Part B Permit and
Operational Permits for a Shop Towel Recycling/Laundry facility.
o Process design, equipment selection, procurement, installation and full scale
operation start-up and commissioning.
o TSD facility design, permitting and full scale operation of a waste transfer and
storage facility in Tijuana, Mexico.
o Environmental management coordination and systems implementation for EH&S
regulatory compliance (EMS comparable to ISO-14000).
Business Development and Process Optimization yield over 300 customers served,
generating $1.8 MM usd/yr on sales.
• 1998 to 2002 Dryer Technology LLC / DTM, SRL de CV Scottsdale, AZ
o Permitting: Including EIA, Risk Assessment, Recycling Part B Permit and
Operational Permits for the first Thermal Processing Facility for Resource Recovery
(Light and Medium Hydrocarbons) and Energy Recycling abroad (located in Tijuana
Mexico)
o Plant Management, environmental programs coordinator, Regulatory liaison with
US and Mexico Government Agencies.
o Supervisor of 50+ employees (4 Managers, 2 Supervisors, 40+ Administration and
Operational Labor)
Dryer Technology was a complete project where I lead a team of engineers to design,
procurement, equipment selection and preparation in a Louisiana shop, preparation for
exporting all major equipment, logistics, and import it into Mexico, facility set-up, installation,
commissioning and start-up, while conducting a permitting process that took 2 years to
complete. A $2.8 MM investment, who served an international market in California and Baja
California of over $15MM annually.
• 2002 to 2007 Inmobiliaria Forte de Mexico (IFM) Tijuana, B.C. Mex,
o IFM was an Engineering & Construction company located in Mexico, dedicated to
housing development projects and industrial facilities restoration and erection.
o While at IFM I design and implement multiple EH&S programs for site safety and
good work practices at a construction sites. Develop and train labors, supervisors
and managers on safety and health related programs.
• 2007 to 2013 Temarry Recycling, Inc. Tecate, CA
Business Development Manager, Plant Manager and General Manager for a Recycling and
Incineration Chemical Processing Facility.
o While developing the US and Mexico market, I developed a network of brokers and
transportation services companies to reach out to over 1000 customers in diverse
industries including: Automotive, Aerospace, Medical, Electronics/Electrical, Wood
Manufacturing and Pharmaceutical Industries among others.
o I grew the company 6X fold from 2007 to 2012, expanding from less than 50
customers to over 1250 active customers, and generation income for the company
from $40K/mo to over $250K/mo.
o As Plant Manager, I contribute to the optimization of the Recycling Process through
Distillation, expanding the process from 3 to 5 Distillation Units, and installing the
RTO Unit to recover energy and produce steam to feed the distillation facility,
reducing cost of primary fuel by 80%
o As General Manager, I was in charge of the entire operation, including the
processing plants in Mexico and the US customer based market maintenance and
development of new markets in the West Coast.
Feb 1993 to Apr 1994 SESSA (Southdown Environmental Services) Tijuana, BC
Business Development Manager
• I was offered a job for a newly installed Hazardous Waste Transfer and Storage Facility that
focus on the Fuels Market to provide Supplementary Fuel to the Cement Plants of
Southdown Cement. My principal duty was New Markets Manager to increase market
share, growing 2X fold the revenue, reaching over $5MM/yr in net sales.
• Valuable experience gained on Sales and Marketing tools.
• Training in Sales: Cold Calling, Follow-up and Closing techniques.
Feb 1989 to Feb 1993 Chemical Waste Management, Inc. TITISA Tijuana, BC
• Feb 1989 to Apr 1990 Operations Supervisor:
o Technical Operator of a Destructive Waste Incinerator. Responsible for the Water
Treatment System (RO and UF Unit), Air Pollution Control System (Calvert
Quenching/Scrubbing System), Rotary Kiln and Fix Bed RTO (Regenerative
Thermal Oxidizer Unit). Trained at Chicago CWM facility, Combustion Engineering
Facility, Sauget, Ill. Facility and Porth Arthur, TX Facility. PLC training at Allen
Bradley training facility in San Diego, CA.
• Apr 1990 to Oct 1991 Business Development Manager:
o After the operations group dissolution due to a closure of the incineration project, I
was transferred to the Sales team and was appointed to develop the Mexico City
market in 1990. For over year and a half I implement multiple marketing strategies
to develop a new market, conduct regional and national seminars, provide technical
training and participate as lead technical speaker in international, national and
private seminars and forums. Lay the foundation to open a regional sales office
which later become the company corporate Headquarters in Mexico City. I was
transferred to service the core market of the company in Mexicali, generating over
1.5 MM USD on net sales on the territory.
• Oct 1991 to Feb 1993 Environmental Manager:
o After the Business and Sales positions, I was promoted to become the
Environmental/Technical Manager of the Tijuana facility. Responsible for the
compliance of the TSD and Recycling facility, foster company EMS, Training of
HAZMAT Operators, SOP writing and training ensuring compliance with all
applicable regulations, Regulatory Agency liaison.
Others Skills.-
Project Management.-
o Conceptual Design
o Process and Equipment Selection, line balancing, procurement and installation
o Site erection, equipment commissioning, testing and start-up.
Plant Management.-
o P & L responsibility for chemical and recycling facilities operations:
o Solvent and Hydrocarbon Distillation Processing plants (Fractionation, Batch, Evaporators,
Thin Film, Vacuum Units)
o Thermal Desorption Plant (Rotary and Fix Kiln, Afterburners/Flares, APCD Quencher &
Scrubber systems)
o Water / WW Treatment Facilities (UF, RO, DI and other water purification techniques)
Consulting, Environmental Health & Safety Management.-
o Environmental Compliance, including EMS implementation, development and compliance
reports
o Permitting, technical writing, and regulatory reporting on Haz-Mat & Haz-Waste
o Trainer and mentor on EH&S, including OSHA/EPA/DOT, Federal, State and Local
regulations
o HAZWOPER training (40 Hrs Certified)
Business Development, Sales, Marketing and CS.-
o New markets development (International experience in US and Mexico)
o Marketing programs, design and implementation.
o Territorial Sales Plans (forecast projections, mo./qt/yr quotas)
o Key Accounts maintenance/development at all levels (operational, management, directors)
o True Customer Service advocacy.
o Trainer and Technical Speaker at Local, National and International Forums and
Environmental Seminars and Trade Shows.
Education
1984 to 1988 UABC (Universidad Autonoma de Baja California) Tijuana, BC
B.S. Chemical Engineering. Graduated with Honors
GPA: 9.26/10
Languages and Other Skills
o Fluent in English and Spanish (100%)
o Computer Literate (Word, Excel, Power Point, Outlook)
o HAZWOPER 40 Hrs Training
o Traveling: Yes as needed
o Relocation: YES
References
1. Raj Mehta, President. RRD Services, Inc. Cerritos, CA
2. Doug Parker, President. Phoenix Environmental Services, Inc. Corona, CA
3. Amir Sardari, President. Energy & Environment, Inc. Huntington Beach, CA
4. Jose Juan Sanchez Guerrero, Director Hazardous Wastes Program, Mexico Federal
Environmental Agancy, SEMARNAT (Mexico EPA) . Mexico City
(011-52-1-55) 2741-8711
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