Customer Service Representative

Giuseppina Lanzetta

**** ** ********* **, **** Saint Lucie, FL, 34953

Phone: 772-***-**** E-Mail: ***********@*****.***

Experience

QVC, Port Saint Lucie, FL

Order Entry Specialist/ Customer Service Representative 09/2013-Present

Represented Company as a liaison between company and client by resolving customer complains, order errors, billing and

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account questions, and any other inquiries.

Provided customer service by greeting customers, asserting complaints, placing payments or canceling orders, providing

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solutions to product malfunctions or delivery problems, and informing customers about current deals and promotions.

Considered number one employee for meeting company expectations of resolving customer needs within the desired

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timeframe of 90 seconds.

Named “Customer Favorite” by receiving the most customer compliments for outstanding service for 8 consecutive

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months.

Received Certificate for fast growth within the company through a promotion from Customer Service Representative to

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Order Entry Specialist within a 5 month timespan.

Heart to Heart Services Inc., Port Saint Lucie, FL

Caregiver 01/2009-09/2013

Assisted clients with varied levels of personal care, errands, transportation, household activities and companionship.

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Took and recorded oral, rectal and axillary temperatures, pulse, respiration, and blood pressure.

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Reported on patients’ condition and significant changes to assigned nurse.

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Demonstrated tact, patience, and personal hygiene for overall benefit to the patients.

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Seacoast National Bank, Stuart, FL

Loss Prevention Specialist 10/2005-10/2010

Processed savings bonds, closeout accounts, fraud files and payments.

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Charged and reported overdrawn accounts to Chex systems.

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Reviewed lost or stolen items and determined whether or not the items were to be paid for or returned.

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Responsible for researching subpoenas, investigations of fraud and recovery.

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Liberty Medical, Stuart FL 01/1998-02/2000

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Doctor Verbal Representative

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Verified medical information from patients before and after receiving their medication.

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Reviewed and approve prescription on patients’ medical file and prepare for medical billing.

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Arranged delivery of medical documents by email, mail or fax.

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Maintained status of patients’ change in medical needs and providers.

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Education

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Fashion Institute of Technology, New York, NY Graduated, June

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1988

Associate’s Degree in Fashion Illustration

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Franklyn K Lane High School, Queens, NY Graduated, June

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1986

High School Diploma

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Skills

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Languages: Fluent in Italian.

Computer: Proficient in all Microsoft systems including Word, Excel, and PowerPoint. Type 70wpm

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Banking: Highly skilled in receiving and processing all bank transactions including; verifying transactions, cases of fraud, and

closeout accounts.

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