Customer Service Sales
Resume:
Robert L. Hinckley
***********@*****.***
Mission: Honored to bring energy, passion, teamwork, accountability and
incomparable customer service to your environment; serve your company with
my determined work ethic, multi-tasking, versatility from a diverse
employment background and a never-ending willingness to learn and serve.
EMPLOYMENT HISTORY
June 2014 to present - Community Management Team
Holiday Retirement - Durham, NC
On a four-person team, including my spouse, to manage an independent living
senior community of more than 100 residents. Supervised a team of 30
employees. Managed and organized all facets of the community, including
budget, food service, maintenance, activities, administrative, leases, rent
collection, sales and tours.
October 2007 to May 2014 - Credit Assistant
Ceres Solutions LLP - Crawfordsville, IN
Create individualize customer service and unique sales and collection
possibilities in all aspects and positions; days full of multi-tasking,
including manage and process credit applications, analyze and give
preliminary recommendation to establish or deny new consumer accounts,
interact with current and potential clients; communicate with more than 30
agriculture/fuel co-op branches on account statuses of 16,000 customers;
communicate with Credit Department supervisor and company controller on
customer account status, financing programs, tax exempt issues, accounts
receivables, accounts payables and collections; intermediate to advanced
use of Microsoft Office-based programs to accomplish goals of the
positions.
1985 to present - Self-employed
The myriad of opportunities all focus on the customer, including sales and
ultimate customer service, including freelance newspaper reporting,
stringing and columnist; motorsports official; sports public address
announcing; marketing and sales as a small business owner.
2009 to 2013 - Special Services Representative
Andy Frain Services - Lafayette, IN
Unique part-time customer service opportunity with contractor at Purdue
University athletic events; serve as security personnel or uniquely aid
handicapped fans and their families.
2003 to 2007 - News Editor
The Paper of Montgomery County - Crawfordsville, IN
Managed daily responsibilities including working on deadline, wrote and
edited copy, paginating, supervised a newsroom team and oversaw department
budgets; held several positions culminating with News Editor, but also was
Sports Editor, Assignment Editor and reporter; followed up on numerous
sales and customer service issues.
Experience also includes radio broadcasting and management (15 years),
public relations and restaurant management. I love being involved in my
church and I have coached youth baseball for 28 years.
**References
Barry Lewis Waynetown, IN 765-***-**** (work phone)
********@*****.***
Laura Blackledge Reelsville, IN 765-***-**** (work phone)
***********@********.***
Gary Shiverdecker Lafayette, IN 765-***-****
*************@*******.***
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