Customer Service Maintenance
Resume:
LEWIS T. VIRGIL, JR.
Walkersville, MD 21793
Cell: 301-***-****
Hm: 301-***-****
E-mail: *********@***.***
Information Technology Certified Professional
Innovative IT Professional offering critical thinking skills, demonstrating initiative and the
ability to operate effectively with little or no supervision. Capable of functioning and decision-
making in a highly stressful environment. Twelve years of active-duty military service and
subsequent 20 years of proven IT experience.
Security Clearance
As of May 2011, possess an active TS/SCI Security Clearance.
Professional Experience
MAC Field Engineer, Zachary Piper LLC, Arlington, Virginia, November 2013 – August 2014
As part of the U.S. Army Information Technology Agency, Enterprise Transport Management
contract, assisted in providing management and engineering services at the Pentagon to all
branches of the military across 300+ sites and 8,500+ network devices. Within the ITIL
structure, supported a network, Move, Adds and Change (MAC), and incident break/fix team as
part of the ITA Network Operations Center. Worked collaboratively within a customer support
team dedicated to providing agile and efficient support to ITA customers experiencing network-
related issues. Exhibited strong technical, communication, documentation and analytical skills to
successfully perform the following core tasks:
Trouble/incident and change request ticket management using Remedy Incident Management
Tool
Accurately document, triage, diagnose, troubleshoot, and resolve network incidents
Install and maintain copper and fiber optic infrastructure
Install and maintain telephone equipment, including analog, ISDN and Voice over IP
common equipment and telephones
Test, and troubleshoot and restore user connectivity issues related to LAN/VLANs
Test, and troubleshoot and restore service issues related to analog, ISDN and Voice over IP
Make decisions based on applicable ITA requirements, codes, standards, and best practices.
Create, modify and maintain infrastructure records, such as drawings, cut sheets and Planet
documents
Deliver exceptional customer service
Network Engineer Sr., Lockheed Martin, Arlington, Virginia, August 2001 – November 2013
Evaluated, recommended, installed, and supported local area network (LAN) and wide area
network (WAN) hardware and software. Evaluated LAN/WAN hardware and software
requirements and capabilities related to user needs, and make recommendations. Established and
documented standards for network architecture, and plan and coordinate total network
integration. Coordinate installation of required hardware. Install application software programs
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on LAN or WAN. Maintain technical expertise in all areas of network and computer hardware
and software interconnection and interfacing, such as routers, multiplexers, hubs, bridges,
gateways, etc. Formulated programming and configuration system changes for software
applications to facilitate network system capability. Provided software and hardware
familiarization overview with users. Coordinated third-party maintenance for network equipment
and troubleshoot problems with department users and department LAN/WAN administrators.
Also developed uniform operation procedures.
Senior Information Technologist. Signal Corporation, Fairfax, Virginia, September 2000 –
August 2001
Provided system and component maintenance, testing, alignment, troubleshooting and repair of
Satellite and Microwave systems to include Satellite Modems, Multiplex Equipment, Digital
Communications Subsystems (DCSS), Switch Multiplexer Units (SMU), TROPO Scatter
equipment, Line of Sight Equipment, Routers, Network Control hardware, and ancillary
electronic and cryptographic equipment.
Senior Information Mission Area Technician. Harris Corporation, Alexandria, Virginia,
August 1997 – September 2000
Performed duties of Senior Information Mission Area Technician Team Leader at the Pentagon.
Conduct site surveys; performed installation of backbones, connection to the workstations,
connection to the Lan\Wan networks, assembling material, cable fabrication, testing, and quality
assurance. Also made as built drawings, read blue prints, corrected blue prints, did redline
drawings, made reports, briefed customers and supervisors for the renovation of the Pentagon.
Relocated sections within the Pentagon and buildings outside the Pentagon using copper and
fiber optic cable for classified and unclassified circuits.
Electronic Technician II. Halifax Corporation, Fort Ritchie, Maryland, September 1993 -
August 1994 and May 1995 - August 1997
As team leader of strategic and non-tactical information systems and electronics, performed
technical assignments in design, development and modification of existing and planned
information system. Applied practical knowledge and experience with principles, methods,
standards and techniques in the field of communications. Developed installation packages,
including bill of material, technical drawings and installation instructions. Coordinated operation
with customers and team members to assure work plans and schedules for assigned projects.
Prepared, installed, tested and repaired numerous communication systems.
Wire Communications Mechanic WG-11. 1111th Signal Battalion, Fort Ritchie, Maryland
August 1994 - May 1995
Performed site surveys, installation, maintenance, repair, testing, moving, and rewiring of a
variety of communications-electronics (C-E) systems and equipment including data carriers,
recorders, receivers, transmitters, alarm status units, teletype, printers, public address, and data
processing systems. Maintained and repaired key telephone systems, PBX's, PBAX's executive
loudspeaker and amplifier conference telephones, and fire and special alarm circuits.
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Telecommunications Manager. U.S Army 1111th Signal Battalion, Fort Ritchie, Maryland
November 1984 – September 1992
Supervised and performed organizational, direct general support and depot maintenance of
electrical-mechanical and electronic teletypewriter and facsimile equipment. Disassembled
equipment and replaced faulty components, sub-assemblies and individual parts. Sectionalized,
localized and isolated electrical, electronic and mechanical causes of equipment nonfunctional
and malfunctions. Conducted detailed testing in order to localize and diagnose causes of
malfunctions utilizing specialized tools and test equipment. Read and interpreted electrical and
electronic schematic and wiring diagram pertaining to teletypes and associated equipment.
U.S. Secret Service Support Team Member, U.S. Army, 1991 - 1992
Served as communications team member for the U.S. Secret Service Command Support Team.
Provided technical and protective communication support for the1992 presidential candidates,
which included installation and maintenance of radios, telephones, and facsimile systems
throughout the United States for the Secret Service Command Post Operations.
Computer Experience. Day-to-day operations include work on personal computers using
Windows XP Professional, Visio, Visionael, Remedy and Microsoft software programs.
COMPUTER PROFICIENCY:
Microsoft Office Suite 2010: Word, PowerPoint, Excel, Access, Microsoft E-mail, Visio
AT&T 386 UNIX touch screen switchboards.
EDUCATION
2007 Strayer College, Introduction to Networking
Blown Fiber Training. Sumitomo Electric Lightware Corporation, Alexandria,
Virginia
Fiber Optics 101. Hagerstown Community College, Hagerstown, Maryland
United States Secret Service/Defense Communications Agency, Fort Ritchie, Maryland
1988 Primary Leadership Development Course, Fort Dix, New Jersey
General Service Administration. TSEC/KY-71 Limited Maintenance.
Kansas City, Missouri
Organizational and Intermediate Maintenance Model 40 Data Terminal.
Sheppard Air Force Base, Texas
1984 Teletypewriter Operator Course, AN/UGC-74, Bremerhaven, Germany
1981 Telecommunications Terminal Device Repair Course, U.S. Army Signal School
Fort Gordon, Georgia
1973 United Electronics Institute, Birmingham, Alabama
1972 Graduate, S.D. Lee High School, Columbus, Mississippi
Virgil, Lewis T.
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AWARDS
Army Commendation Medal (2)
Army Achievement Medal (2)
Good Conduct Medal (4)
Non-Commissioned Officer Professional Development Ribbon
National Defense Ribbon
Army Service Ribbon
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