Customer Service Supervisor

*** *.*. *** **., Apt. ****, Miami, FL *****

AHMAD EL KHAZNADAR Email: *****.***********@*****.***

Mobile: 305-***-****

OBJECTIVE

To obtain a position within a well established firm where I am able to focus on the ability to contribute my

skills and knowledge and gain relevant work experience.

SKILLS

Ample knowledge of Microsoft Office and MAC, Adobe Photoshop, Illustrator. Immense skill in utilizing

customer service/public relations techniques in responding to inquiries and complaints from customers,

employees and regulatory agents. Trilingual, English, French, Arabic and conversational Spanish. Strong

interpersonal skills with remarkable ability to produce results in a fast-paced, dynamic environment. Work

well under little supervision, work well under stress. Passionate and inventive creator of innovative marketing

strategies and campaigns, accustomed to performing in deadline-driven environments with an emphasis on

working within budget requirements.

EXPERIENCE

Miami Casino Jai - Alai, Miami, Florida

Players Club Supervisor, 11/2011 to 8/2014

• Supervised and schedule staff operations.

• Administered inventory of casino.

• Prepared required paperwork.

• Ensured compliance with state regulations.

• Maintained work as per policies.

• Monitored reconciliation of casino finances.

• Solicited and identified new guests on the casino floor for Viva Club, Promotes Viva card usage and

benefits of Player’s Club.

• Created and maintained player’s accounts.

• Issued point vouchers, adjusted points, adjusted Promo Play and extends complimentary in accordance

with management policy.

• Assisted guests, issued player cards and reprints.

• Accurately communicated all marketing activities and promotions, and Acknowledges, greet and

conversed with guests on the casino floor.

• Assisted with the resolution of guest issues.

• Coordinated Slot and/or Table Games tournament sign-ups.

Al-Kanaan, Contracting Company, Jeddah, Saudi Arabia

Workshop Supervisor, 10/2008 to 08/2010

• Developed and devised the total interior concepts for projects.

• Gathering the necessary tools and mounting the jobs on to the automated machines.

• Planed budgets, made estimates cost and negotiated proposal/sales agreements prices and closing with

client.

Michel Daw, Interior Design Company, Beirut, Lebanon

Workshop Supervisor, 07/2002 to 08/2007

• Assisted senior interior designer.

• Drafted designs for furniture and wall mural painting designs.

• Gathered specifications about the place to be designed.

• Prepared presentation of final designs.

• Dealt with clients about glass colors and paints.

• Designed Vitrail & Church’s glass paintings as well as fusing of glass.

• Created furniture designs.

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AHMAD EL KHAZNADAR

EDUCATION

Faculty of Fine Arts, Tripoli, Lebanon

Graphic Design, BA, 2004 to 2006

Kobbeh Institute of Technology, Tripoli, Lebanon

Interior Design, AA, 2001 to 2003

Kobbeh Institute of Technology, Tripoli, Lebanon

Interior Design, “Technical Baccalaureate”, 1999-2002

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