Technical Support Technician

Location:

Posted:

December 17, 2014

Michael S. Parker Phone: 828-***-****

Morganton, NC 28655 Email: **.*******.*@*****.***

Work Experience:

AVG Technologies

September 2013-January 2014, July 2014 – October 2014

Provided technical support for AVG Business Edition products to AVG resellers and partners. Responsible

for notating bugs and keeping track of their resolution in a detailed, easily comprehendible format.

Best Buy Online Support (Geek Squad Fulfillment)

February 2014 - June 2014

Provided remote technical support for PC and MAC operating systems. Recommended appropriate

solutions based on client needs. Used troubleshooting methods to diagnose client’s issues and provide the

appropriate solution. Maintained a flexible schedule and self-managed work load.

Staples

December 2012 – September 2013

On-site, Staples Certified, EasyTech Technician. Repaired hardware and software issues in store and also on

site. Worked directly with clients to help them understand the differences of the selection of products,

assisting them in creating a complete package based on their needs.

Best Buy

June 2010- December 2012

Assisted clients in selecting the appropriate computing device for their specific needs. Responsible for

helping clients find any requested items and identifying required items and services. Assisted clients with

their checkout process and insured they were fully equipped to make their experience complete.

Education:

Southern New Hampshire University

2014-Current

Concentration: BS Information Technologies w/ Concentration in Software Development

References:

Available upon request