Manager Care

'CURRICULAM VITAE'

Sumanta Debnath

Vidyanagar,Burdwan

Pin-741302, W.B.

E-mail: ***************@*****.***

Mobile no:896*******

OBJECTIVE :

To work in an organization where I am able to contribute to the

organization's growth and profitability with my skill and in turn get an

opportunity to gain exposure and expertise that would help me build a

strong and successful career.

Strengths

* Committed to job through hard work, efficiency and timely

deliverables.

* Spirit of teamwork.

* Ability to handle work pressure and complications independently.

* Successfully completd BASIC LIFE SAVING training.

ACADEMIC RECORDS :

Name of Examination Board / Grade / % of Marks Year

University Division of

Passin

g

Bachelor in Medical Laboratory I.A.S.E.UNI 1st 68.2% 2009

Tech. (Compulsory Internship) VERSITY

(NEW DELHI)

Higher Secondary W.B.C.H.S.E 2nd 52.5% 2004

.

Madhyamik W.B.B.S.E. 1st 62.35% 2002

Diploma in Radio Graphy C.T.S.M.R. 1st 61.3% 2005

Technology(DMRT)

Diploma in Electro Cardiology W.B.S.C.T.E 1st 71.0% 2007

Tech. (DECGT) .

Diploma in Computer Application IBM 'A' 90.0% 2003

(1st Year)

Diploma in Computer Application IBM 'A' 89.0% 2004

(2nd Year)

MBA (OPERATIONS) SHOBHIT UNIVERSITY 64.9%

1 Computer Proficiency:

* Operating System : Windows 98,XP,2000,Windows-7&8

* Applications : MS office, HTML,DHTML

* " SAP BUSINESS MODULE- 1 "

*

* WORKING EXPERIENCE :-

* PRESENTLY WORKING AS A SR. EXECUTIVE -OPERATIONS ( RIGHTNOW HANDLING

ACTING OPERATION MANAGER POSITION) IN VASAN EYE CARE HOSPITAL

(01/02/2013 TO TILL DATE) KOLKATA,WESTBENGAL.

* 3 YEARS WORKING EXPERIENCE IN ULTIMATE DIAGNOSTIC CENTER AS A CENTER

MANAGER.

* 6 months working experience in Dr. B.N Bose sub- divisional hospital

( Barrackpore ) in the department of pathology.

* Experienced as a Front office Manager, Customer Care/Front Desk. Good

knowledge about medical diagnostics kits & reagent & other lab

instruments.

* I have great exposure about TPA/ Medclaim generation .I am very

familiar with health education GOVT./non GOVT. health care

projects.(S.U.D.A.,ALLIAHA UNIVERSITY,NCVT,SCVT, Municipality, I.C.D.S

etc.)

* I am confident to create control health care project and product

planning. Also able to manipulate different types of healthcare

business projects.

Duties and Responsibilities:

FLOORS:

. Taking rounds with administrative staff & C.M.O.

. Maintenance and follow up of physical setup of the unit.

. Assist in maintenance of census.

. Assisting and with internal auditors.

. Reporting the day to day activities to higher authorities.

. Do bed to bed rounds,ensure patients safety & satisfaction.

. Check and verify documentation.

. Identify corporate and package patients and inform the concerned

corporate officer for the needful.

. Co-operate and with other health care team to achieve and maintain

better service to our customers.

. Taking care of Floors Operations Issues.

OPD ACHIVEMENTS:

. OPD Tracking.

. Waiting Time Tracking For Consultations.

. Waiting Time Tracking For Pharmacy.

. Waiting Time Tracking for Investigations.

. Waiting Time Tracking For Admissions.

. Conversation Rate from OPD to IPD.

. Taking care of Front office and OPD department and their work flow

process for smooth functioning.

. Taking care of monthly wise data analysis regarding

admission,discharges and surgery .

. Councilling the patient before admission or discharge regarding

hospital rules and regulation

. Taking care of OPD analysis.

. Tracking the old or new patient all opd data.

. Taking care of all surgery procedure details in daily basis.

. Making co-ordination between patient,attenders,doctors in hospital

premises.

. Making conversation rate from OPD to IPD in hospital.

. Taking care of hospital emergency and ambulance services.

. Taking care of hospital store department and their overall functions.

. Co-ordinate with paitent's investigation procedures and their

payments.

. Making duty roster and job allocation for employees in hospital

premises.

. Taking care of hospital facility department (House keeping,security &

ambulance and their overall functions.

. Ensures adherence to quality standards in the centre's operations

. Implementation of Clinical and administrative protocols & procedures

. Provide prompt, courteous, efficient and personalized service to all

stakeholders

. Ensures optimum utilization of facilities & services.

. Ensuring that all clinical as well as non clinical processes and

protocols are adhered to.

. Monitor the key performance indicators of the centre and initiate

corrective action, whenever necessary.

. Plan and implement up gradation of the centre facilities, product

equipment and services in coordination with GM -Operations .

. Establishing MIS in critical areas to assist in monitoring, reporting

& problem solving.

. Ensures relevant statutory requirements and norms are met so as to

achieve efficiency of business operations.

. Implementing the Performance Appraisal Plan for the staff,

Finalization of KRA'S to the Departmental Heads, Evaluating &

providing feedback.

. Enabling the employee's development by specifying their job

competencies & through training.

. Handle medico legal issues in conjunction with the CMO n Regional Head

( Vice President).

. To reduce expenditure by cutting operational costs and enhance profit

margins.

. Monitoring & reviewing all patient related services to ensure high

degree of Customer Satisfaction Index.

. Identifying performance targets & accountabilities.

. Reviewing & evaluating performance against the targets.

. Identifying & addressing deviations & its relevant causes.

. Is responsible for bottom line profitability and revenue generation

as per target of the centre .

. Strategic business planning.

. Custodian of all movable assets of the Company assigned to the center

and regular audit of the same. Is responsible for mis use of company's

assets.

. Ensure unbiased internal auditing of stocks of his center through

cross auditing.

. Ensure confidentiality of data of the company .

. Facilitating VIP patient.

. Patient waiting management.

. Patient complaints management and checked feedback form daily basis.

. Participating in Counselling whenever required for higher revenue.

. Taking care of all TPA/Corporate patient who all coming for surgery

and also coordinate with company (TPA/Corporate) for approval.

. Comparing weekly achieved target with monthly target and making

strategies for improving in coming week.

. Ensuring all Statutory Payments to be made on time.

. Write and deliver correspondence, memos and inter departmental

reports.

. Assist in the development of clinical reports and presentations.

. Organize filing systems for mail, letters, correspondence and clinical

records.

. Screen phone calls, emails and direct visitors while answering routine

questions.

. Provide assistance with research projects and compile statistical data

into database.

. Make copies of correspondence, mail letters and file within internal

records system.

. Resolve employee relationship issues, evaluate conflicts and determine

disciplinary actions.

PERSONAL DETAILS :

Present Address : 46/1 S.N Berjee road

Budge budge

Permanent Address : Vill + P.O. - Vidyanagar

Dist - Burdwan

PIN - 741302, Via - Nabadwip

Father's Name : Samar Debnath

Date of Birth : 17th January, 1986

Contact No. : 089********

E-mail ID : ***************@*****.***

Marital Status : Married

Language known : Bengali, Hindi, English

Religion : Hinduism

Nationality : Indian

Sex : Male

Caste : General

Hobby : Doing work, making friend,playing

cricket

Career Objective : I want to reach the top most position

with great

responsibilities through utilizing

my

education.

I hereby declare that the information furnished above is true and

correct to the best of my knowledge and belief.

Date

Place : Kolkata (SUMANTA DEBNAT)

Contact this candidate