Customer Service Manager
Resume:
Annamarie McPherson
Middletown, New Jersey 07748
Home: 732-***-**** Cell: 908-***-****
Email: **************@***.***
I am a performance-driven administrative professional with the ability to
independently plan and direct business affairs. I am experienced in
facilitating support services and office management. I have exceptionally
strong organizational, customer service and communication skills.
PROFESSIONAL EXPERIENCE
2009-2014 LOGISTICARE
EDISON, NEW JERSEY 08817
Office Administrator Promoted to HR
Recruiting Coordinator
HUMAN RESOURCE COORDINATOR/RECRUITOR
. Employee Benefit Orientation-introduction of benefits
and enrollment
. Staff Recruiting- Phone interviewing and coordinating in
person interviews with Managers
. Coordinate paperwork, fingerprinting and drug testing
through final hire
. New Hire Orientation-create and maintain all files
. Maintain staff list, terminations, and unemployment
claims
. Assist Managers with Conflict Resolution
OFFICE ADMINISTRATIVE ASSISTANT TO ALL MANAGEMENT STAFF
. Manage filing and file set ups-all departments
. Assist with phone calls, message taking
. Develop graphs for departments as needed
. Distribute incoming mail and faxes
. Employee Morale-birthdays and special events
. Responsible for the development and maintenance of:
o Bulletin/information boards-disaster control and
employee lunchroom
o Corporate accounts payable files and new vendor
setups
o Security badges and code files
o Phone list and extensions
o Relationship with landlord-parking, bathrooms and
building maintenance
o Regulate interoffice memos
o Letters for managers and staff
. Responsible for supplies and the maintenance of
production and inventory- cost controls associated with
orders
. Pitney Bowes/Fed Ex- set up and send out- reports
associated with meters
. Assist Mass Transit-mailings and follow up with account
payable for payment and credits
. Run reports for QA-complaints, denials and
transportation rerouting
. Set up conference trips and exhibit tables and run ads
. Overall management of office to keep operation clean,
safe, and efficient
. Training of staff and maintenance of HIPAA
regulations/URAC standards
. Promote a positive work environment
2009. PRO CONSTRUCTION ENTERPRISES/WAGA ARCHITECTS
CLARK, NEW JERSEY 07066
Administrative Assistant Promoted to Office Manager
* Generate business letters, proposals, and quotations
* Organize and maintain client and vendor files
* Oversee payroll
* Coordinates new hire information and employee
benefits documentation
* Job scheduling with technicians and maintain work
orders
* Maintaining check register and ledger
* Oversee accounts payable and receiving
* Manage support staff of 10
* All aspects of marketing and advertising
* All aspects of customer service
* Purchasing office supplies and maintaining supplies &
inventory
2012-2014 ALEX and ANI
RED BANK, NEW JERSEY
Sales Consultant- Part Time
2008-2011 JENNY CRAIG WEIGHT LOSS CENTER
SHREWSBURY, NEW JERSEY 07022
Consultant/Customer Service-
Part Time
1999-2007 GENERAL GROWTH PROPERTIES
WOODBRIDGE, NJ. 07095
Customer Service Supervisor- Part Time
1983-1999 WICKS-N-STICKS
WOODBRIDGE, NJ. 07095
Manager
EDUCATION
Kean University, Union, New Jersey
56 credits
Middlesex County College, Edison, New Jersey
Degree of Associates in Education & Social Work
ASSOCIATIONS Board of Directors
Merchants Association, Woodbridge Center Mall
Elected 1997-1998 and 1998-1999
PTO President-Iselin Middle School
Elected 1996-1997 and 1997-1998
Vice-President-President Council Association
Woodbridge Board of Education
Elected 1999-2000
Chairperson- E.I.T (Employee
Involvement Team) - Logisticare 2014
Editor - Company Newsletter for
New Jersey- Logisticare- 2013
COMPUTER SKILLS
MS Office Suite (Word and Excel)-Quick Books Accounting
ADP/Virtual Edge Professional
Notary
Professional References
Linda Day
General Manager- Logisticare
Marsha Nelson- Logisticare
Healthcare & Facility Manager
Amelia Cintron
Manager- Alex & Ani
Danielle Prulello
Supervisor- Alex & Ani
Maria Dimos
Supervisor & Coworker- Woodbridge Center
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