Customer Service Assistant

Rhonda L. Brown

**** ******** *****, ****** ** **708

Phone: 240-***-**** *************@*****.***

PROFESSIONAL SUMMARY

To secure a position that is challenging and rewarding with an established and progressive company, where I can apply my

customer service and finance experience toward building a successful career.

Over fifteen years of experience as a customer service and finance representative

Performed various administrating tasks such as; customer reception, bookkeeping, data entry, billing

invoicing, setting up appointments, receiving/originating calls, filing and archiving

Effective communicator – Positive, friendly and charming personality

Customer service skills – Manages all sorts of customer’s questions effectively

Organizational skills – Multitasking

Computer operating knowledge

Dedicated, loyal and committed

Skilled in dealing with a variety of people in a warm, professional and courtesy manner

WORK HISTORY

Senate Insurance, Laurel, MD September 1996 - June 2014

Customer Service/Finance Representative

Processed bank deposit daily between $5,000-10,000 a day

Balanced daily transactions for receivables

Uploaded New Policies and endorsements

Processed cancellations and reinstatements for policies

Reviewed Application for Auto Insurance

Examined customers driving records and credit reports

Assisted in preparing documents for new policy holders

Conducted visual inspection of vehicles for new po licies and renewals

Answered a multi-line phone system for Customer Service Department by handling up to 300 or more calls per day

Provided underwriting support entering new business applications, endorsements, and cancelations into production or

as directed by agent.

Assisted the team in processing of miscellaneous tasks as they arise and performed other duties as assigned

January 1990 – August 1996

A-1 Auto Towing & Repair, Fairmont Heights, MD.

Assistant Office Manger

Processed estimates for repairs to insurance companies and billing for auto services

Prepared billing statements for customers vehicle pick-ups

Prepared a daily ledger and other bookkeeping duties.

Processed paperwork involving tags and title for salvaged vehicles

Ensured that customers receive prompt, courteous, and effective service

Served as a liaison between mechanics, tow truck drives and customers.

Dispatched truck drivers to tow abandoned and accidents vehicles called in from PG County and DC Police

Department

Assisted the manager and owner with any additional administrative office duties.

May 1982 – December 1989

Washington Times Newspaper, Capital Heights, MD.

Assistant Office Manger

Mailed out all invoices for payments to customers daily

Processed and prepared all contracts for all new Customers and Businesses

Dispatched district managers’ daily newspaper routes to be distributed

Handled and resolved daily complaints from all customers

EDUCATION

Fairmont High School, Capital Heights, Maryland

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