Customer Service High School

SUDEEP NANDY

Address:

House No : ***

Gali No : 6B/5

K Block

Mahipalpur

New Delh i - 110037

E-mail : sudeep.nandy1986@ gmail.com

Mob: +91-995*******

Objective

To obtain a challenging position in a reputed organization and

strive for excellence with dedication, proactive approach, positive

attitude and passion towards the work that will fully utilize my

logical and reasoning abilities in the best possible way for the

fulfillment of personal and organizational goals. To work in a

challenging environment where not only my knowledge, experience and

abilities can be best utilized but also which offers a strong

foundation for learning and exposes me to new challenges.

Strengths

V Jovial behavior, easily mix up with new people.

V Good networking skills.

V Enthusiastic in learning new techniques.

V Good grasping power

V Confident and Belief in myself

V Time Punctual

V Possess good communication and interpersonal skills

V Ability to adjust to a changing environment

V Hard Working

Educational Qualifications

Degree Grade/division %age Year College/Institution University/Board

B. Tech 63% Chandigarh Engineering Punjab Technical

First 2011 College University

56% Cotton College, Guwahati

Second

10+2 2004 AHSEC

81% Don Bosco High School, Doom

10th Dooma

First 2002 SEBA

Professional Experience

1. Worked with A.S. OUTSOURCING from February 2009 to August 2011.

2. Working as FIS as Team Leader from September 2011 till present.

Job Responsibilities at A.S. OUTSOURCING

. Joined as a Team Member and got my first level up as Subject Matter

Expert.

. Worked for an Indian Company "Crossroads".

. Helping enrolled and non enrolled clients with on road assistance

over the call.

. Looking after customer service and improvising ways to enhance

business.

. Helping the Team Members to grow and learn each and every aspect of

the Business and mentoring them to achieve their targets.

. Making suitable plans for all the Team Members to improve on their

weak areas and working with them closely to help them understand the

process.

Job Responsibilities at FIS, Gurgaon

. Joined as a Team Member. Got my first level up as Subject Matter

Expert (SME) within 6 months.

. Got promoted as a Team Coach within 1 year of joining the

organization.

. Got promoted as a Team Leader within 2 years 3 months of joining the

organization.

. Worked for a UK Telecom Process "O2" (Chat/Email Process).

. Currently handling a team of 17 people mentoring them to deal with

customers efficiently.

. Helping the Team Members to grow and learn each and every aspect of

the Business and mentoring them to achieve their targets.

. Making suitable plans for all the Team Members to improve on their

weak areas and working with them closely to help them understand the

process.

. Looking closely at performance at both individual and team level

including all the basic KPIs.

Core Competencies

. Profound analytical skills.

. Strong communication skills

. Deadline oriented, Team Player.

. Good Knowledge on MS - Office

. Possess good relationship building and interpersonal skills

. Hardworking and quick learner

. Good Grasping Power

Achievements

. Conducted and participated in many cultural activities.

. Has been the part of VSAT Project initiated mainly for driving

performance.

. Got the highest best Team Leader award for three months and Champ of

the Quarter award.

Hobbies and Interests

. Visiting new places.

. Playing and watching cricket and soccer.

. Performing Social Campaign

Personal Profile

Father's name : Late. Pradip Nandy

Mother's name : Mrs. Maushumi Nandy

Date of birth : 16-05-1986

Marital status : Single.

Sex : Male.

Nationality : Indian.

Languages known : English, Hindi, Bengali, Assamese

Permanent Address : GNB Road, Doom Dooma, Dist : Tinsukia, Assam,

Pin : 786151

PLACE: New Delhi (Sudeep

Nandy)

Contact this candidate