Customer Service Manager

*** *. **** ***, ***********, NC *****

704-***-**** • ********@*****.***

Allyson Tuttle

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Work experience

[ 02/1998 03/2010, 04/2011 present] [ Wal Mart ] [ Charlotte, NC]

Electronics Associate (02/1998 08/1998) duties included: customer service, run register,

maintain stock on shelves, educate customers on product installation and setup.

Customer Service Manager (10/1998 01/2001) duties included: maintain fast efficient

checkout time, ensure breaks and lunches for all cashiers and customer service desk

associates, overrides, provide change to cashiers, handle customer compliments as well as

complaints.

Accounting Office Manager ( 01/2001 03/2010)duties included: customer service, input

all money collected from registers into computer (data entry), create deposits, maintain

paperwork, research errors and make corrections, loss prevention investigations

Customer Service Manager (04/2011 06/2013)duties included: maintain fast efficient

checkout time, ensure breaks and lunches for all cashiers and customer service desk

associates, overrides, provide change to cashiers, handle customer compliments as well as

complaints. Stock front end merchandise, pull all money tills and reset for new day.

IMS Associate (06/2013 Present) duties included: assign locations to overstock from

current truck, pull items from back room location according to system generated list of

items to go out, maintain accurate labeling and computer assignments, maintain clean,

organized back room.

[10/22/2014 10/31/2014] [The Liberty Group] [Temp Agency]

Office Assistant Stonecreek Apartments Mooresville, NC Duties included, filing,

pulled documents from files to scan into computer, insure all files contained proper

documents, gather data from appliances from each apartment with the maintenance team,

compose data onto document and send to destination.

[ 05/2001 05/2006 ] [ Bank Of America ] [Charlotte, NC ]

Drive thru Teller (05/2001 05/2006) Duties included: operate 3 lanes fast and efficiently,

perform various banking transactions for customers, sell money orders and official checks.

Teller Trainer (05/2002 05/2006) Trained all new tellers.

Commercial Teller (10/2004 5/2005) Duties included: processing all business deposit

bags from over night drop, process business deposits coming in during the day, provide

needed change to businesses, collect and reset the ATM

[08/1999 06/2000 ] [ Terrebonne High School ] [Houma, LA]

Attendance Clerk Duties included: Input all absent students, print out list to be distributed

to teachers, track excessive absences, maintain communication with parents

[ 06/1996 04/1998 ] [ Michaels ] [ Charlotte, NC ]

Cashier (06/1996 08/1996) Duties included: customer service, run register, keep register

area clean and stocked.

Customer Service Specialist (08/1996 01/1997) Duties included: maintain smooth

operation of front end, issue returns, provide change to registers, create lunch

schedule, end of day count down, create deposits, unload trucks, stock shelves.

Craft demonstrator (10/1996 06/1997) Learned then demonstrated and taught customers

on the following items: rose maker, bow maker, hand made bows, cake decorating, scrap

booking.

Ordering Specialist (06/1997 04/1998) Duties included: ordering all products for the

store, set new shelf plans, unload truck.

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Education

[ 04/2008 08/2010 ] [ Empire Beauty School ] [ Charlotte, NC ]

[ Cosmetology]

Reception desk duties included: answering phones, booking appointment, check out

clients, stock retail shelves, answer client questions

Ambassador duties included: opening doors for people coming and going, greet all clients

as they enter the salon, offer water to clients waiting and being serviced in the salon,

maintain clean floors and windows.

Dispensary Worker duties included: wash, dry and fold towels, dispense product to

stylists, ensure no missing product, inventory,

Salon Floor manicures, pedicures, facials, hair stylist, sell retail, educate

clients on products needed and how to use them properly

References

Sam Bagshaw 704-***-****

Support Manager Wal Mart

Billy White 704-***-****

Shift Manager Wal Mart

Cindy Jones 704-***-****

Support Manager Wal Mart

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