Customer Service Manager

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+91-889*******/+255-***-***-***. Email: ********@*****.***.

+ Telecom & Retail Sales + Human Resource Management.

Career Objective

Innovative and analytical H.R. professional with 7+ years of rich Human

Resource experience in retail and telecom industries. Aggressive at

identifying and resolving inefficiencies. Adept at completing demanding

projects within crucial timelines thorough detail and strong process

orientation. Highly articulate, demonstrating excellent interpersonal

skills. Sincere and honest with a high level of personal and professional

integrity. Easily establish and maintain strong working relationships with

clients and co-workers at all levels. Outstanding networking abilities

Profile Overview

o Dynamic professional with incredible Human Resource experience in

Store and Manpower management using Customer Insight

o A proactive team lead with expertise in Business Intelligence,

Primary Research and Strategic Planning

o Expertise in managing H.R. operations with key focus on optimal

utilization of resources, defining, developing and implementing

initiatives that improve profitability

o High on people skills with demonstrated leadership skills, strong on

managing through influence, strong team management with effective time

and cost management, team building and revenue maximization skills

o Demonstrated relationship management skills coupled with good

presentation skills and communication abilities

o Identified for quickly absorbing, retaining and implementing new

information and procedures

o Recognized for projecting a polished, calm and professional demeanour.

A Career Chronology

Accountabilities

Company Name CI GROUP LTD. (TANZANIA). September 2013 - till date.

Company Profile The CI Group is a one-stop printing and design house, the

Only one of its kinds in Tanzania. CI Group Ltd is East

Africa's leading supplier of systems-driven, integrated print

solutions, providing a turnkey service to the marketing,

advertising and general communications industry across

Numerous print technologies.

Designation Project Manager. (Human resources & Administration).

Key Draft a new H.R. policy as per the company's requirement.

Responsibilitie Policy drafting for the contract labours.

s Managing the Employee Lifecycle process (recruitment to Exit).

Employee Engagement for the Expat Employees

Performance Appraisal program for payroll and Contract

employees

Exit Management Of an Employee

Analysis of Manpower Status

Meeting Investors & co-ordinating with current Franchises.

Managing and controlling all the Admin related activities.

Company Name Chocolateria San Churro.(India). Aug 2012-August-2013.

Company Profile Chocolateria San Churro, Australia's largest retail chain for

Chocolate Caf with more than 50 outlets in various parts of

Australia, the San Churro Group has firmly established its

presence in the Indian Consumers Since its launch in India

since 2009 with presence in more than cities.

Designation Assistant Manager- HR. /Franchise Development.

Key Acquire Talent with high productivity and potentiality.

Responsibilitie Manpower planning, Mapping and Costing

s Managing the Employee Lifecycle process (recruitment to Exit).

Undertaking the Statutory compliance process (Shop &

establishment n All relevant compliances as per the Law).

Maintaining all the Labour registers. (Electronic Attendance

Muster, Working Hours Muster, Salary & Incentive Register).

Maintaining the Entire PF. and ESIC. process.(registers,

challans etc).

Managing Performance Appraisals & Performance linked

incentives

To Control the Attrition rate per month basis.

Exit Management Of an Employee

Analysis of Manpower Status

Meeting Investors & co-ordinating with current Franchises.

Finding Suitable locations to open up a new Store.

Company Name ESSAR TELECOM. (THE MOBILE STORE LTD) april 2010- june-2012.

Company Profile The MobileStore and The ElectronicStore, India's largest retail

chain for end-to-end mobile and communications solutions, the

Essar Group has firmly established its presence in the Consumer

Durable and Information Technology space.

Designation Assistant Manager- HR.

Key Acquire Talent with high productivity and potentiality.

Responsibilitie Managing the Employee Lifecycle process (Recruitment to Exit).

s Undertaking the Statutory compliance process ( Shop&

establishment n All relevant compliances as per the Law).

Maintaining all the Labour registers. (Electronic Attendance

Muster, Working Hours Muster, Salary & Incentive Register).

Maintaining the Entire PF. and ESIC. process.(registers,

challans etc).

Managing Performance Appraisals & Performance linked

incentives

To ensure employee engagement activities once a month through

rewards and recognition

To Control the Attrition rate per month basis.

Exit Management Of an Employee

Analysis of Manpower Status

Company Name ESSAR TELECOM. (THE MOBILE STORE LTD)Aug 2008 - April 2010

Company Profile The MobileStore and The ElectronicStore, India's largest retail

chain for end-to-end mobile and communications solutions, the

Essar Group has firmly established its presence in the Consumer

Durable and Information Technology space.

Designation Executive H.R.

Key Acquire Talent With high productivity and potentiality

Responsibilitie Completing their pre boarding and on boarding formalities

s Employee Engagement

Maintaining the H.R MIS

Company Name MAXXIS RETAIL INDIA(FRANCHISEE: BHARTI AIRTEL LTD) Feb

2006 - Jul 2008

Company Profile Bharti Airtel Limited, one of Asia's leading integrated telecom

services providers operations in 19 countries across Asia and

Africa. Bharti Airtel since its inception has been at the

forefront of technology and has pioneered several innovations

in the telecom sector. MAXXIS retail India is a franchisee of

Bharti Airtel

Designation Business Manager.

Key Responsible for the business operations and airtel relationship

Responsibilitie centres of the two galleries

s Accountable for recruiting and training executives for sales

and services

Liaison with company and the franchisee for implementing

various new policies

Responsible for maintaining the sales and incentive data of the

team and to prepare the profitability report for the company

Company Name Reliance infostreams Pvt. Ltd Aug 2004 - Dec 2005

Company Profile Reliance infostream is a subsidiary of Reliance Communications.

It is a centralized call centre for Reliance post-paid, prepaid

and FWP.

Designation Customer Service executive

Key

Responsibilitie Responsible for receiving inbound calls and resolve the

s queries related to the reliance post-paid / pre-paid

connections

Accountable for maintaining the data of the entire team of 15

members

Responsible for pleasing the client by resolving the clients

query

Educational Certifications

Qualification Name of the Institution Year

MBA. ITM.Churchate 2012.

TYBMS Bhavan's College - Mumbai Board 2004

H.S.C (Commerce) Bhavan's College, Andheri, Mumbai 2001

Board

S.S.C St. Joseph's High School, Mumbai 1999

Board

Personal Details

Date of Birth 5th August, 1983

Passport Number H7114805.

Nationality Indian

Gender Male

Languages Known English, Hindi& Marathi

Address Plot no 58, room C-5 Dharti co-operative housing soc. S.V.P.

Nagar MHADA, Andheri west Mumbai 400053, India

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Company Name Designation Duration

CI Group LTD.(Tanzania). Project manager September-2013-till

Chocolateria San Churro h.r date

Essar Telecom. (The Mobile Store Assistant manager Aug-2012-

Ltd) HR August-2013

Essar Telecom. (The Mobile Store Assistant manager April 2010 -June

Ltd) HR 2012

Executive H.R. Aug 2008 - April

2010

LNbd Maxxis Retail Business Manager Feb 2006 - Jul 2010

India(Franchisee: BhartiAirtel LTD)

Reliance Customer Service Aug 2004 - Dec 2005

infostreamsPvt. Ltd Executive

Contact this candidate