Customer Service Accounts Payable

SANDRA GARRISON

*** *** ****, **********, ** **962

Home: 606-***-**** Cell: 606-***-****

******.********.*****@*****.***

Seasoned Office Manager/Accounting Clerk for Servpro with a track record of dependability and a reputation for integrity. Highly skilled at managing complex schedules, budgets, and travel arrangements.

Accounts payable knowledge

Daily tasks are invoice and payment transactions l Fixed assets reporting familiarity

Account reconciliation

Intuit QuickBooks Knowledge

Invoice coding familiarity

Good organization

Good in MS Access and Excel

Superior attention to detail

Accounting procedures

Human Resource knowledge

Knowledge in QuickBooks Pro l Bookkeeping

Budget development

Cash flow analysis

Customer relations

Account management

Negotiation skills

Event management

Human resource laws knowledge l Pleasant demeanor

Certified in 10-key

Works well under pressure

Excellent planner and coordinator l Accurate and detailed

Flexible

Customer service-oriented

Articulate and well-spoken

Database management

Excellent communication skills

Professional phone etiquette

Microsoft Excel certified

Filing and data archiving

Teller, Loan Clerk, 07/1984 to 05/1994 First State Bank – Manchester, KY

Submitted loan applications to loan underwriter for verification and recommendation. l Reviewed and edited loan agreements to ensure accuracy

processed customer deposits and cashed checks

Opened new accounts for customers

worked on the switchboard when needed.

Took loan applications

Bookkeeper/Owner, 09/1994 to 08/2007K & M Cable Construction Inc. – Manchester

Monitored payments due from clients and promptly contacted clients with past due payments.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable

trial balance account.

Researched and resolved accounts payable discrepancies.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Reconciled vendor statements and handled payment complaints or discrepancies.

Filed and addressed employee complaints in accordance with company policies and government regulations

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Prepared and distributed payroll for staff of 20 or more direct reports.

Processed accounts receivable and accounts payable.

Liaised with vendors to order and maintain inventory of office supplies.

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and

reconciliations.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Planned and executed all aspects of office headquarter move.

Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and

memorandums for organizational support.

Office Manager, 01/2009 to 10/2014 Servpro – London, KY

Successfully implemented new technologies and process automations to encourage continuous improvement.

Composed effective accounting reports summarizing accounts payable data.l Posted receipts to appropriate general ledger accounts.

Monitored payments due from clients and promptly contacted clients with past due payments.

Reconciled discrepancies between accounts receivable general ledger account and accounts receivable

trial balance account.

Researched and resolved accounts payable discrepancies.

Reconciled vendor statements and handled payment complaints or discrepancies.

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. l Filed and addressed employee complaints in accordance with company policies and government

regulations.

Answered and managed incoming and outgoing calls while recording accurate messages.

Screened applicant resumes and coordinated both phone and in-person interviews.

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

Ordered and distributed office supplies while adhering to a fixed office budget.

Organized all new hire, security and temporary paperwork.

Processed client rebate reconciliation, reporting and check requests.

Streamlined bookkeeping procedures to increase efficiency and productivity.

Communicated with customers to identify and resolve outstanding payments.

Reconciled company bank, credit card and line of credit accounts.

Entered financial information and payments to guarantee that employees and vendors were paid accurately

and on time.

Established a QuickBooks accounting system to reflect accurate financial records.

Managed and responded to all correspondence and inquiries from customers and vendors. l Generated invoices upon receipt of billing information and tracked collection progress.

Processed accounts payable for 20+ employees.

Education

High School Diploma: 1984

Clay County High - Manchester, KY

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