Customer Service Administrative Assistant

Mary Niebur

Ambitious, methodical, motivated, self-disciplined, reliable, hard-working, vibrant

Saint Peters, MO 63376

***********@*****.*** - 314-***-****

Customer service is my favorite kind of work. The personality traits of every individual varies on such a great scale, and being in customer service you learn how to cater to each of these types of personalities, which I find an amazing skill to posses. Another aspect of customer service I love is the attention to detail that must be addressed in every situation. Along with the forming of strong communication skills.

Work Experience

Server

Steak n' Shake - Saint Peters, MO

October 2014 to Present

Responsibilities

Waited on tables, cash register, handled cash, cleaned, greet customers with a smile, be able to recommend item to customer, up sell.

Accomplishments

multi-tasking, working in a fast paced, non-stop environment improved my orderliness and efficiency in getting people what they want in a timely manner.

Skills Used

fast pace, constantly moving, understanding the customers needs to best relate with them therefore getting a bigger tip, wit, greet customers with an always uplifting, happy spirit, and a smile, problem-solving, improved my up selling skills.

Phone Representative

Oscar Wilson parts and engines - Wentzville, MO

August 2013 to January 2014

Responsibilities

Answered phone calls, placed orders for lawn mowing parts, helped customer find what they where looking for, assembled orders, returns etc

Accomplishments

Mostly pace was impacted, the amount of quality work I got done in short period of time was much better then others I worked with.

Skills Used

People skills, communication skills, problem-solving skills, self starter.

Retail associate

Dicks Sporting Goods - Saint Peters, MO

January 2012 to 2013

Responsibilities

Assisted customers in finding items suited to their requirements/needs, tidiness of the store, cashier, handling money, set weekly goals for department of sale, knowing the products, helped solve customer issues, answered telephones

Accomplishments

During my time at this store I exceeded the goals set for the store and individual employees.

Skills Used

problem-solving, diligence, customer service

Food runner and waitress

Quintessential dining and night life - Saint Charles, MO

April 2012 to December 2012

Responsibilities

Had to memorize an entire menu, know how to dress the plates for example : what sauce went with salmon, steak etc., I ran food to the main level and terrace level, memorize table numbers, communicate with servers, help customers, serve customers, take orders, bring drinks

Accomplishments

I raised the bar for the food runners I would say. I always went above and beyond to get done what needed to be done, & never left a customer unhappy.

Skills Used

People skills, communication skills, learning to adapt to different personalities, having too change from fine dining to night life was a cool learning experience

Administrative Assistant

Farmers insurance - Saint Charles, MO

2011 to 2012

Responsibilities

Filed papers, answered phones, multi-tasking, paying strong attention to detail, multi-line phone calls, dealt with customers one on one

Accomplishments

I improved my administrative skills,

Skills Used

Administrative, receptionist, people skills.

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