Sales Manager

Marcia Shelton-Lima

***** *** ***** ** 907-***-**** mobile

Las Vegas, NV 89183 marciagabriellima.com

OPRERATIONS MANAGEMENT PROFESSIONAL

PROFILE Professional and effectual leader with a proven ability to exceed

quotas:

. Strong Managerial Experience

. Mastery of Oral Presentations

. Extensive Telesales Experience

. Excellent Detail Oriented Skills

. Powerful, but Gentle Closing abilities

EMPLOYMENT

2014 - 2014 Collection Representative

Professional Recovery Services

Duties included Collecting on debt account for Bank of America. Conducted

out bound calls. Maintained a queue of third party collection accounts,

skipped-trace accounts to find any new information on the debtors,

maintained and exceed Monthly goals, obtained Monthly Incentive goals.

Assist customers in setting up payments arrangements.

2008 - 2013 Operation/Litigation Manager

Portfolio Recovery

Daily activities includes: managing teams of 20 Representatives, meeting

Daily quotas of $10K, Monthly average of $540K, coaching representatives

to obtain they daily goal, conducted side by side with reps, training reps,

to ensure compliance with the FDCPA laws. Operational duties includes;

Tracking accounts status, maintaining visual presence on the Sales floor,

communication with staff attorneys to establish garnishments, creating

payment agreement with customers, interviewing potential new hires,

planning monthly incentives to motivate Reps to exceed their goals,

Conducting yearly Performance Evaluations, and Performance Appraisals for

associates. Litigation duties includes; Investigate cases concerning

direct support, and issued Incident Reports and Terminations when

necessary. Conduct Daily Dialer campaigns, targeting several customers and

demographics. Manage and monitor all Key Performance Indicators (KPIs) to

ensure Call Center meets all objectives established by the company and its

clients.

2007 - 2008 Team Lead

Portfolio Recovery

Duties included; Preparing representative's work schedules, floor coverage,

assisting representatives with the account closures, demonstrating correct

call samples, and taking escalated calls. Maintained a queue of third party

collection accounts, skipped-trace accounts to find any new information on

the debtors, maintained and exceed Monthly goals, obtained Monthly

Incentive goals. Assist customers in setting up payments arrangements.

2006 - 2007 Account Representative

Portfolio Recovery

Maintained a queue of third party collection accounts, skipped-trace

accounts to find any new information about the debtors, maintained and

exceed Monthly goals, obtained Monthly Incentive goals. Assist customers

in setting up payments arrangements, making sure the customers understands

the importance of completing payment arrangements or paying off their

delinquent debts in full.

2003 - 2006 Sales Associate

AFES Market

Duties included greeting and assisting customers, maintain inventory,

creating marketing displays for new products, training new associates, and

assist management to develop new policies and procedures.

EDUCATION

Communication BS, Lane College, Jackson, TN

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