Customer Service High School

LOUIS RAMOS

*** **** ****** *** ***** Brooklyn, New York 11232 *********@*****.*** 646-***-****

EDUCATION

William E. Grady Vocational and Technical High School

High School Diploma: June 2003

WORK EXPERIENCE

New York Marriott at the Brooklyn Bridge, Brooklyn New York

Room Service Server, 2006 – November 2014

• Arranged specific orders for various parties, events, and fundraisers in the hotel as required.

• Ensured to deliver room service orders to patrons in a timely fashion.

• Distributed, collected, and destroyed food service trays.

• Maintained the cleanliness of both my work stations and silverware.

• Affectively made sure that the patrons I served were satisfied with their orders.

New York Marriott at the Brooklyn Bridge, Brooklyn New York

Restaurant Attendant, 2003 - 2006

• Replenished the supply of clean linens and silverware.

• Prepared dining tables with refreshments and glasses of water for the hotel’s events.

• Maintained health and safety standards in the restaurant by removing garbage and used linen.

• Stood for extended periods of time, covered shifts for absent servers, walked short distances most of the

working days, stooped, reached, lifted, and carried food.

• Assisted waiters and waitresses with kitchen duties.

SKILLS AND ABILITIES

• Superb communication and customer service skills.

• Ability to develop and maintain positive work relationships with managers and colleagues.

• Ensuring quality expectations and standards.

• Attention to detail.

• Familiarity with Microsoft Word, Microsoft Excel, and Microsoft Outlook.

AWARDS AND CERTIFICATES

• New York State Department of Labor

New York State Security License, November 2014

• Castillo Training Institute, LTD

Eight and Sixteen Hour Training for Security, November 2014

• New York Marriott at the Brooklyn Bridge

Trained Peer Educator Award, 2002-2003

Contact this candidate