Customer Service Manager
Resume:
Kara Zdzinnicki
Dearborn Heights, MI 48125
**************@*****.***
OBJECTIVE
Seeking a Full-Time position that will utilize my extensive
customer service, collections, and secretarial skills. A position
that I can grow with both personally and professionally. Quick
learner who adapts well to new environments and can handle any job
given to me. Have the ability to work as a team player within a
company and can also handle the responsibility of working alone.
EXPERIENCE
Customer Service / Office Manager
Actron Integrated Security Systems, Inc, Lincoln Park, MI
10/2010 to Present
Assisted customers with alarm programing. Did service for Interlock
Customers, ran the Alcohol Monitoring Division, as well as day to day
bookkeeping, A/P, A/R, bank deposits. Assisted in putting together RFP
responses to various government agencies, Assisted in getting Actron
GSA Certified as well as renewing various Wayne County Government
certifiations. Assisted in setting up a new division of Security
Surveillance. Worked with Various Government Police agencies with their
Alcohol / GPS tether programs.
Bookkeeper
Well Done Painting & Services, Inc., Lincoln Park, MI
07/2006 to 08/2010
All invoicing, collections, bank and check register,deposits customer
service, payroll, tax reporting, bank reconciliation, A/P, A/R,
customer service. Also handle full residential cleaning.
Bookkeeper
Downriver Tree Service, Taylor, MI
03/2004 to 11/2006
Scheduled estimates and jobs at the customers request. Bank and check
register, deposits, A/P, A/R, invoicing, collection, and handled
customer service. Handled money and would talk to customers either in
person or over the phone which allowed me to showcase my great speaking
skills.
Front Office Manager
Sportsmedic/Dr. Mini Goddard, MD, Trenton, MI
07/2003 to 03/2004
Answered phones, scheduled patient appointments, greeted patients,
maintained charts, verified insurance information, created billing
documents, intake forms, created and maintain patient database,
prepared patient rooms, inventory control, coding, and customer
service.
Recon.Coordinator/Fordstar Admin.
Gage Marketing, Plymouth, MI
07/2000 to 07/2003
Documented verification and scheduled installation. Coordination of
Dealership and Satellite Team. Worked as a Call Center Operator, which
required me to create and maintain survey database. Introduced new
technology to Ford Dealerships. Maintained customer records and did
follow up calls.
Secretary
Community Care Services, Lincoln Park, MI
03/1999 to 07/2000
Maintained patient charts and scheduled patients for appointments. Took
care of the HUD reported and greeted patients. Found resources that
would facilitate patients needs.
Office Manager
Setech, Inc., Romulus, MI
11/1997 to 03/1999
Recorded all inventory Control items and handled vendor communication.
A/P. Took care of weekly and monthly budget reports to GM Engineers and
handled warehouse duties.
EDUCATION & TRAINING
Diploma, Computer Accounting / CIS, Dorsey Schools, MI, 1996-1997
Agriscience, Environmental Science, Wayne County Community College,
MI, 1994-1995
CERTIFICATES & LICENSES
Agriscience, DNR, MI
Certified Notary to the Public, State of Michigan, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Volunteer - Lincoln Park Historical Society
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